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20
Problems with your appliance?
PROBLEM POSSIBLE CAUSES SOLUTIONS
Brown water is dripping from
the soleplate and soiling your
clothes.
You are using chemical descaling
products.
Do not put any descaling product into
the water tank.
You are not using the right water. Perform a self-clean and consult the
"What water to use?" section.
The soleplate is dirty or brown
and may soil clothes.
The soleplate has not been cleaned. Clean the soleplate as indicated in the
user guide.
Your appliance produces little
or no steam.
Your appliance has a build up of limescale. Please refer to anti-calc section.
The soleplate is scratched or
damaged.
You have positioned your iron at on the
metallic iron support.
You have cleaned your soleplate with an
abrasive cloth or steel wool.
Always place your iron in the support
base. Clean the soleplate as indicated in
the user guide.
Your soleplate emits particles. Limescale is starting to build up on your
soleplate.
Perform a self-clean .
Water drips from the holes in
the soleplate.
You are using steam while the iron is not
hot enough.
Wait until the thermostat light goes out.
A loud noise from the
appliance.
Not enough water in the tank. Fill the tank.
The rst use process has not been carried
out or has not been carried out correctly.
Carry out the rst use process for the
water (refer to the paragraph on rst
use).
The internal system needs to ll up again. Press and hold the steam control
button.
Do not completely empty the water
tank.
Cartridge
Anti calc maintenance
Do not put any descaling substances (vinegar,industrial descaling products, etc.) in the water tank or in the anti calc
compartment, they could damage your appliance.
Using the appliance without changing the cartridge can damage the appliance and stop its steaming performance. Press
on the anti calc button only if you have changed the cartridge.
To ensure the eciency of the cartridge, please remove it from its plastic bag just before use. The international guarantee
will not cover any damages which occurs as a result of using the appliance without changing the cartridge.