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Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
Customer Information 377
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 377
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 379
Customer Assistance for Text
Telephone (TTY) Users . . . . . 380
Online Owner Center . . . . . . . . . 380
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 381
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 381
Scheduling Service
Appointments . . . . . . . . . . . . . . . 383
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 383
Collision Damage Repair . . . . . 384
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 386
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 387
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 387
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 388
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 388
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 389
Cybersecurity . . . . . . . . . . . . . . . . . 389
Event Data Recorders . . . . . . . . 389
OnStar . . . . . . . . . . . . . . . . . . . . . . . 390
Infotainment System . . . . . . . . . . 390
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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