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Wi-Fi Issues
Possible solutionPossible causeIssue
Please set the network to visible and try
again.
The hotspot was defined
as a hidden network.
A hotspot is not
listed in the list
of available
networks.
SYNC 3 currently does not provide a
hotspot
SYNC 3 does not
currently provide a
hotspot.
SYNC 3 is not
seen when
searching for
Wi-Fi networks
from your phone
or other devices.
Check the signal quality (under network
details), if SYNC 3 indicates good or excel-
lent, test with another high-speed equipped
hotspot where the environment is more
predictable.
Poor signal strength, too
far from the hotspot,
hotspot is supporting
multiple connections,
slow Internet connection
or other problems.
Software down-
load takes too
long.
Test the connection with another device, if
the hotspot requires a subscription, you
may contact the service provider.
It is possible that there is
no new software. The
connected hotspot may
be a managed one and it
requires either a
subscription or agreeing
to the terms and condi-
tions.
SYNC 3 seems
to connect with
a hotspot and
the signal
strength is
excellent but
the software is
not being
updated.
421
Mustang (CZG) Canada/United States of America, Vehicles Built From: 07-08-2017, JR3J 19A321 AA enUSA, Edition date: 201707, First Printing
SYNC™ 3 (If Equipped)
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