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BEFORE REQUESTING SERVICE
BEFORE REQUESTING SERVICE
Symptoms and Questions Possible Cause/Solution
Top burners do not light or do not burn evenly.
y
Make sure that the electrical plug is inserted into a live, properly
grounded outlet.
y
Remove the burners and clean them. Check the electrode area for
burnt-on food or grease. See “Burner caps/burner head cleaning” in
the Care and Cleaning section.
y
Make sure that the burner parts are installed correctly.
See “Burner caps/heads cleaning” in the Care and Cleaning section.
Burner flames are very large or yellow.
y
Improper air to gas proportion.
y
If range is connected to LP gas, contact the technician who installed
your range or made the conversion.
y
The flames on the surface burners may burn yellow in the presence
of high humidity, such as a rainy day or a nearby humidifier.
Surface burners light but the oven does not. Make sure that the oven gas shut-off valve, located behind the range,
is fully open.
Food does not bake or roast properly.
y
Incorrect oven control settings. See “Using control panel” in the
How to Use section.
y
Incorrect rack position. See “Replace and remove Oven rack” or
“Shelf position Baking time” in the How To Use section.
y
Incorrect cookware is being used. See “Roast” or “Bake” in the
How To Use Section.
y
Oven thermostat needs adjustment.
See “How to adjust the temperature” in the Operating Instructions
section.
y
The Clock is not set correctly. See “How to set the clock and the
timer” in the Operating Instructions section.
y
Aluminum foil used improperly in the oven. See “Using the oven.”
Food does not broil properly in the oven.
y
Incorrect oven control settings. See “Using control panel” in the
How to Use section.
y
The oven door is not closed. See “Using the oven” in the How to
Use section.
y
Aluminum foil used on the broiling pan and grid is not fitted properly.
Oven temperature is too hot or too cold. The oven thermostat needs adjustment. See “How to adjust the tem-
perature” in the Operating Instructions section.
Clock and timer does not work.
y
Make sure the electrical plug is inserted into a live, properly ground-
ed outlet. Replace the fuse or reset the circuit breaker.
y
Improper oven control settings. See “How to set the clock and the
timer” in the Operating Instructions section.
Oven light does not work.
y
The light bulb is loose or defective. Tighten or replace the bulb.
y
The plug on the range is not completely inserted in the electrical
outlet. Make sure the electrical plug is inserted into a live, properly
grounded outlet.
Self clean is not working.
y
The oven temperature is too high to set a self clean operation. Allow
the range to cool down to room temperature and reset the controls.
y
Improper oven control settings. See “Self Clean” in the Care and
Self Cleaning section.
“Crackling” or “popping” sound. This is the sound of the metal heating up and cooling down during both
the cooking and cleaning functions. This is normal.
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