OWNER’S MANUAL
FRENCH DOOR
REFRIGERATOR
Please read this owner's manual thoroughly before
operating and keep it handy for reference at all times.
ENGLISH
FRANÇAIS
ESPAÑOL
Copyright © 2015 - 2017 LG Electronics Inc. All Rights Reserved.
www.lg.com
MFL68680439
Rev.05_112417
2
TABLE OF CONTENTS
ENGLISH
TABLE OF CONTENTS
3 PRODUCT FEATURES
4
IMPORTANT SAFETY
INSTRUCTIONS
7 COMPONENTS
7 Refrigerator Exterior
8 Refrigerator Interior
9 INSTALLATION
9 Installation Overview
10 Specifications
11 Unpacking Your Refrigerator
11 Choosing the Proper Location
11 - Flooring
12 - Ambient Temperature
12 - Measuring the Clearances
12 Removing/Assembling the Refrigerator
Door Handles
13 Removing/Assembling the Freezer
Drawer Handle
13 Removing/Assembling the Doors and
Drawers
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16 - Removing the Freezer Drawers
17 - Assembling the Freezer Drawers
19 Connecting the Water Line
19 - Before You Begin
19 - Water Pressure
19 - What You Will Need
20 - Water Line Installation Instructions
22 Turning On the Power
23 Leveling and Door Alignment
23 - Leveling
23 - Door Alignment
24 HOW TO USE
24 Before Use
25 Control Panel
25 - Control Panel Features
27 In-Door Ice Bin
27 - Detaching the In-Door Ice Bin
27 - Assembling the In-Door Ice Bin
28 Automatic Icemaker
amotuA - 82 tic Icemaker (Ice Room)
amotuA - 82 tic Icemaker (Freezer Room)
gni28 - Turn the Automatic Icemaker On or Off
29 - When You Should Turn the Icemaker Off
29 - Normal Sounds You May Hear
29 - Preparing for Vacation
30 Ice and Water Dispenser
30 - Dispenser
30 - Using the Dispenser
30 - Locking the Dispenser
30 - Cleaning the Dispenser Stand
31 Storing Food
31 - Food Preservation Location
32 - Food Storage Tips
32 - Storing Frozen Food
33 Humidity Controlled Crisper
34 Detaching and Assembling the Storage Bins
36 Adjusting the Refrigerator Shelves
37 MAINTENANCE
37 Cleaning
38 Replacing the Water Filter
40 SMART DIAGNOSIS
40 Using Smart Diagnosis
41 TROUBLESHOOTING
52 LIMITED WARRANTY
3
PRODUCT FEATURES
ENGLISH
PRODUCT FEATURES
* Depending on the model, some of the following functions may not be available.
FILTERED WATER AND ICE DISPENSER
The water dispenser dispenses fresh, chilled water.
The ice dispenser dispenses cubed and crushed ice.
DOOR ALARM
The Door Alarm function is designed to prevent refrigerator malfunctioning
that could occur if a refrigerator door or freezer drawer remains open. If a
refrigerator door or freezer drawer is left open for more than 60 seconds, a
warning alarm sounds in 30 second intervals.
HUMIDITY CONTROLLED CRISPER
The Humidity Controlled Crisper is designed to help keep your fruits and
vegetables fresh and crisp. You can control the amount of humidity in the
crisper by adjusting the setting between Low and High.
GLIDE‘N’SERVE
Glide`N’Serve provides storage space that keeps the compartment colder
than the refrigerator.
It is a convenient place to store sandwiches or meat to be cooked.
ICE PLUS
Ice production can be increased by approximately 20 percent when the
freezer section is maintained at the coldest temperature for a 24-hour
period.
(USA Only)
7
COMPONENTS
ENGLISH
COMPONENTS
Use this page to become more familiar with the parts and features of your refrigerator.
Page references are included for your convenience.
*The appearance and specifications of the actual product may differ depending on the model.
Refrigerator Exterior
LED Display
Displays the refrigerator and
freezer temperature, the water
filter condition and the dispenser
status.
Ice Plus
When this feature is activated,
the freezer section will run at the
coldest temperature for a 24-hour
period to increase ice production.
Door Alarm
A warning alarm sounds at 30-
second intervals when the
refrigerator or freezer door is left
open for more than 60 seconds.
Filtered Water and
Ice Dispenser
Dispenses fresh, chilled,
filtered water through
the door. The ice
dispenser offers cubed
or crushed ice.
8
COMPONENTS
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Refrigerator Interior
Modular Door Bins
Dairy Product Bin
Pullout Drawer
LED Interior Lamps
The interior lamps light up the
inside of the refrigerator.
Refrigerator Shelves
The shelves in your
refrigerator are
adjustable to meet your
individual storage needs.
Durabase Divider
Durabase
Automatic Icemaker
Removable Ice
Storage Bin
The ice storage bin
can be removed to fill
ice buckets, coolers,
or pitchers.
Fixed Door Bins
Can Storage Bin
Used to preserve chilled
food or drinks.
Water Filter
Mullion
Folds in when the
left door is opened.
SpacePlus Ice System
Ice cubes are
automatically produced.
Auto Closing Hinge
The refrigerator doors
and freezer drawers close
automatically when you push
them slightly.
(The door only closes
automatically when it is open
at an angle of less than 30°.)
Crispers
Controls humidity and
helps vegetables and
fruit to stay crisp.
Glide’N’Serve
Allows you to store food items
at a different temperature than
the regular refrigerator area.
Smart Diagnosis Speaker
Hold your phone to this speaker when
activating Smart Diagnosis. Refer to the
Smart Diagnosis section for more details.
1_MFL62184517_Eng.indd 81_MFL62184517_Eng.indd 8 2012.6.28 4:0:40 PM2012.6.28 4:0:40 PM
9
INSTALLATION
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INSTALLATION
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting
it to another location.
1 Unpacking your
refrigerator
2 Choosing the proper
location
3 Disassembling/Assembling
4 Connecting the water
supply and water line
5 Leveling and Door
Alignment
10
INSTALLATION
ENGLISH
Specifications
The appearance and specifications listed in this manual may vary due to constant product
improvements.
Bottom-freezer refrigerator model LFX25973* / LFX25973**
Description French door refrigerator
Electrical requirements 115 VAC @ 60 Hz
Min. / Max. Water pressure
Dimensions 35 3/4” (W) X 34 1/4” (D) X 69 3/4” (H), 46 1/2” (D w/ door open)
908 mm (W) X 869.95 mm (D) X 1 771.65 (H), 1 181.1 mm (D w/ door
open)
Net weight
309 lb. (140kg)
20 and 120 psi (140 and 830 kPa)
11
INSTALLATION
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Choosing the Proper Location
Select a place where a water supply can
be easily connected for the automatic
icemaker.
Unpacking Your Refrigerator
WARNING
Use two or more people to move and
install the refrigerator. Failure to do so
can result in back or other injury.
Your refrigerator is heavy. When moving
the refrigerator for cleaning or service,
be sure to protect the floor. Always pull
the refrigerator straight out when moving
it. Do not wiggle or walk the refrigerator
when trying to move it, as floor damage
could occur.
Keep flammable materials and vapors,
such as gasoline, away from the
refrigerator. Failure to do so can result in
fire, explosion, or death.
Remove tape and any temporary labels from your
refrigerator before using. Do not remove any
warning-type labels, the model and serial number
label, or the Tech Sheet that is located under the
front of the refrigerator.
To remove any remaining tape or glue, rub the
area briskly with your thumb. Tape or glue residue
can also be easily removed by rubbing a small
amount of liquid dish soap over the adhesive with
your fingers. Wipe with warm water and dry.
Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
Refrigerator shelves are installed in the shipping
position. Please reinstall shelves according to
your individual storage needs.
Flooring
To avoid noise and vibration, the unit must be
leveled and installed on a solidly constructed
floor. If required, adjust the leveling legs to
compensate for unevenness of the floor. The
front should be slightly higher than the rear to
aid in door closing. Leveling legs can be turned
easily by tipping the cabinet slightly. Turn the
leveling legs to the left to raise the unit or to
the right to lower it. (See Leveling and door
AlIgnment.)
NOTE
Installing on carpeting, soft tile surfaces,
a platform or weakly supported structure
is not recommended.
The refrigerator should always be plugged
into its own individual properly grounded
electrical outlet rated for 115 Volts, 60 Hz,
AC only, and fused at 15 or 20 amperes.
This provides the best performance
and also prevents overloading house
wiring circuits which could cause a fire
hazard from overheated wires. It is
recommended that a separate circuit
serving only this appliance be provided.
WARNING
To reduce the risk of electric shock,
do not install the refrigerator in a wet or
damp area.
NOTE
The water pressure must be between
20 and 120 psi (140 and 830 kPa) on
models without a water filter and
between 40 and120 psi (280 and 830kPa)
on models with a water filter.
12
INSTALLATION
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Ambient Temperature
Install this appliance in an area where the
temperature is between 55°F (13°C) and 110°F
(43°C). If the temperature around the appliance
is too low or high, cooling ability may be
adversely affected.
Measuring the Clearances
Too small of a distance from adjacent items
may result in lowered freezing capability and
increased electricity consumption charges.
Allow at least 24 inches (61 cm) in front of the
refrigerator to open the doors, and at least
2 inches (5.08 cm) between the back of the
refrigerator and the wall.
2” (5.08 cm)
24” (61 cm)
Removing/Assembling the
Refrigerator Door Handles
Removing the Handles
1
Loosen the set screws with a
3
/
32
in.
Allen wrench and remove the handle.
2
Loosen the mounting fasteners that
connect to the refrigerator door and handle
using a
1
/
4
in. Allen wrench, remove the
mounting fasteners.
Assembling the Handles
1
Assemble the mounting fasteners at
both ends of the handle using a
1
/
4
in.
Allen wrench.
2
Place the handle on the door by fitting
the handle footprints over the mounting
fasteners and tightening the set screws
with a
3
/
32
in. Allen wrench.
NOTE
Removing the doors is always
recommended when it is necessary to
move the refrigerator through a narrow
opening. If it is necessary to remove the
handles, follow the directions below.
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INSTALLATION
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Removing/Assembling the
Freezer Drawer Handle
Removing the Handles
1
Loosen the set screws located on the
lower side of the handle with a
1
/
8
in. Allen
wrench and remove the handle.
2
Loosen the mounting fasteners that
connect to the freezer drawer and handle
using a
1
/
4
in.
Allen wrench,
and remove
the mounting
fasteners.
Assembling the Handles
1
Assemble the mounting fasteners at
both ends of the handle using a
1
/
4
in. Allen
wrench.
2
Place the handle on the door by fitting
the handle footprints over the mounting
fasteners and
tightening the
set screws
with a
1
/
8
in.
Allen wrench.
Removing the Left Refrigerator Door
1
The water supply is connected to the
upper right part of the rear surface of the
refrigerator. Remove the ring in the joint
area. Hold the water supply connection
and gently push the Collet to detach the
water supply line as shown , and .
NOTE
Detachment of the water supply line is
applicable only when detaching the left
refrigerator door.
WARNING
If your entrance door is too narrow for the
y
refrigerator to pass through, remove the
refrigerator doors and move the refrigerator
sideways through the doorway.
Use two or more people to remove and
y
install the refrigerator doors. Failure to do
so can result in back or other injury.
Disconnect the electrical supply to the
y
refrigerator before installing. Failure to do
so could result in serious injury or death.
Do not put hands, feet or other objects into
y
the air vents or bottom of the refrigerator.
You may be injured or receive an electrical
shock.
Be careful when handling the hinge and
y
stopper. It may result in injury.
Remove food and bins from the doors and
y
drawers before detaching.
Collet
Removing/Assembling the
Doors and Drawers
Removing the doors is always recommended
when it is necessary to move the refrigerator
through a narrow opening.
WARNING
When the customer takes apart the handle
or assemble it from a refrigerator, please be
cautious of following things.
Hold the handle with your own hand to
y
make sure not to drop the handle to the
floor or instep while taking apart the handle
from a refrigerator.
Do not swing the handle towards people or
y
animals after taking apart the handle.
Insert the bracket hole of the handle into
y
the stopper bolt of the door exactly, and
then assemble the set screws to fix the
handle.
Check if there’s any gap between the door
y
and handle after fixing the handle.
14
INSTALLATION
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2
Open the left door. Remove the top hinge
cover screw (1). Lift up the cover (2).
3
Remove the cover.
4
Pull out the tube (3).
5
Disconnect all wire harnesses (4).
6
Remove the grounding screw (5).
7
Rotate the hinge lever (6)
counterclockwise. Lift the top hinge (7)
free of the hinge lever latch (8).
8
Lift the door from the middle hinge pin and
remove the door.
9
Place the door, inside facing up, on a non-
scratching surface.
CAUTION
When lifting the hinge free of the latch, be
careful that the door does not fall forward.
CAUTION
When lifting the hinge free of the latch, be
careful that the door does not fall forward.
Removing the Right Refrigerator Door
1
Open the door. Remove the top hinge
cover screw (1). Lift up the cover (2).
2
Remove the cover.
3
Rotate the hinge lever (3) clockwise. Lift
the top hinge (4) free of the hinge lever
latch (5).
4
Lift the door from the middle hinge pin and
remove the door.
5
Place the door, inside facing up, on a non-
scratching surface.
(2)
(3)
(4)
(5)
(1)
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INSTALLATION
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1
Lower the door onto the middle hinge pin.
2
Fit the top hinge (7) over the hinge lever
latch (8) and into place.
3
Rotate the lever (6) clockwise to secure
the hinge.
4
Install the grounding screws (5) and
connect the two wire harnesses (4).
5
Push the water tube (3) located at the top
of the left door into the hole beside the left
hinge on the top of the cabinet until it exits
through the back.
6
Insert the water supply tube (3) into the
connector until you see only one scale
mark. Fully insert the tub cover (15 mm).
7
Hook the tabs on the left side of the hinge
cover (1) under the edge of the top hinge (7)
and position the cover in place.
8
Insert and tighten the cover screw (1).
1
Lower the door onto the middle hinge
pin. Make sure that the plastic sleeve is
inserted into the bottom of the door.
2
Fit the top hinge (4) over the hinge lever
latch (5) and into place.
3
Rotate the lever (3) counterclockwise to
secure the hinge.
4
Hook the tabs on the right side of the
hinge cover (2) under the edge of the top
hinge (4) and position the cover in place.
5
Insert and tighten the cover screw (1).
Install the right-side door first.
Assembling the Right Refrigerator
Door
Assembling the Left Refrigerator
Door
Install the left refrigerator door after the right
door is installed.
(2)
(3)
(4)
(5)
(1)
16
INSTALLATION
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CAUTION
Use two or more people to remove and
y
install the freezer drawer. Failure to do so
can result in back or other injury.
Do not hold the handle when removing
y
or replacing the drawer. The handle may
come off and it could cause personal
injury.
Be careful of sharp hinges on both sides
y
of the drawer.
When you lay the drawer down, be
y
careful not to damage the floor.
Do not sit or stand on the freezer drawer.
y
To prevent accidents, keep children and
y
pets away from the drawer. Do not leave
the drawer open.
NOTE
1) Gently press the Collet and insert the
tube until only one line shows on the
tube.
(Correct)
(Incorrect)
2) Pull the tube to make sure that the
tube is tightly fastened and then insert
the clip.
Removing the Freezer Drawers
The top, middle and bottom drawers are all
removed in the same way. In the following
figures, the Pullout Drawer located above the
freezer drawer is not shown for clarity.
1
Pull the drawer open to full extension.
Remove the lower basket by lifting basket
from rail system.
2
Press in the tabs on the rail covers and
lift them up to separate from the rail
assembly.
Collet
Tube
Insert Line
Clip
9
Insert the water supply tube at least 5/8 in.
(15 mm) into the connector.
10
Hook the tab on the door switch side
of the cover under the edge of the wire
opening in the cabinet top.
11
Position the cover into place. Insert and
tighten the cover screw.
1
17
INSTALLATION
ENGLISH
2
1
3
Lower door into final position and tighten the
screws
3
.
3
Assembling the Freezer Drawer
1
With both hands, pull out each rail
simultaneously until both rails are fully
extended.
2
Hook the door support
1
into the rail tabs
2
on both sides.
3
Remove the rail screw
2
on both the left
and right rails.
4
With both hands, grasp the sides of the door
and pull it up to separate it from the rails.
5
With both hands, hold each rail and push it in
to allow both rails to slide in simultaneously.
CAUTION
When you remove the drawer, do not
hold the handle. The handle may come
off and it could cause personal injury.
2
18
INSTALLATION
ENGLISH
Assembling the Freezer Drawer
(continued)
4
Make sure you have the correct rail cover
for each side.
5
Align the tabs on the covers with the
assembly holes on each rail, and snap the
rail covers in place to secure.
6
With the drawer pulled out to full
extension, insert the lower basket
4
in
the rail assembly.
WARNING
If the Durabase divider is removed, there is
y
enough open space for children or pets to
crawl inside. To prevent accidental child and
pet entrapment or suffocation risk, DO NOT
allow them to touch or go near the freezer
drawer.
DO NOT step or sit down on freezer
y
drawer.
4
Right Rail
Cover
Left Rail
Cover
Assembly
Hole
19
INSTALLATION
ENGLISH
CAUTION
Wear eye protection during installation
to prevent injury.
Connecting the Water Line
Before You Begin
This water line installation is not covered by the
refrigerator warranty. Follow these instructions
carefully to minimize the risk of expensive water
damage.
Water hammer (water banging in the pipes) in
house plumbing can cause damage to refrigerator
parts and can lead to water leakage or flooding.
Call a qualified plumber to correct water hammer
before installing the water supply line to the
refrigerator.
If you use your refrigerator before connecting
the water line, make sure the icemaker power
switch is in the OFF (O) position.
Water Pressure
A cold water supply. The water pressure must
be between 20 and 120 psi (140 and 830 kPa)
on models without a water filter and between
40 and 120 psi (280 and 830kPa) on models
with a water filter.
If a reverse osmosis water filtration system is
connected to your cold water supply, this water
line installation is not covered by the refrigerator
warranty. Follow the following instructions
carefully to minimize the risk of expensive water
damage.
If a reverse osmosis water filtration system is
connected to your cold water supply, the water
pressure to the reverse osmosis system needs
to be a minimum of 40 and 60 psi
( 280 and 420 kPa), less than 2.0~3.0 sec. to
fill a cup of 7 oz(200 cc) capacity.
If the water pressure from the reverse
osmosis system is less than 21 psi (145 kPa)
(takes more than 4.0 sec to fill a cup of 7 oz
(200 cc) capacity):
Check to see if the sediment filter in
the reverse osmosis system is blocked.
Replace the filter if necessary.
Allow the storage tank on the reverse
usage.
If the issue concerning water pressure
from reverse osmosis remains, call a
licensed, qualified plumber.
All installations must be in accordance
with local plumbing code requirements.
What You Will Need
Copper Tubing,
¼ in. outer diameter, to
connect the refrigerator to the water
supply. Be sure both ends of the tubing
are cut square.
To determine how
much tubing you need:
measure the distance
from the water valve on the back of the
refrigerator to the water supply pipe.
Then, add 8 feet
(2.4 m). Be sure there is sufficient extra
tubing (about 8 feet [2.4 m] coiled into 3
turns of about 10 in. [25 cm] diameter)
to allow the refrigerator to move out
from the wall after installation.
Power drill.
½ in. or adjustable
wrench.
Flat blade and Phillips
head screwdrivers.
Two ¼ in. outer
diameter compression
nuts and 2 ferrules (sleeves)
to connect the
copper tubing to the shutoff valve and
the refrigerator water valve.
CAUTION
Do not install the icemaker tubing in
areas where temperatures fall below
freezing.
CAUTION
To prevent burns and product damange,
only connect the refrigerator water line to
a cold water supply.
20
INSTALLATION
ENGLISH
NOTE
A self piercing saddle type water valve
should not be used.
NOTE
The hookup line cannot be white, plastic
tubing. Licensed plumbers must use
only copper tubing NDA tubing #49595
or 49599 or Cross Link Polyethylene
(PEX) tubing.
If your existing copper water line has a
y
flared fitting at the end, you will need
an
adapter
(available at plumbing supply
stores) to connect the water line to the
refrigerator OR you can cut off the flared
fitting with a tube
cutter and then use a
compression fitting.
Shutoff valve to
y
connect to the cold water line.
The shutoff
valve should have a water inlet with a
minimum inside diameter of 5/32 in. at
the point of connection to the COLD
WATER LINE. Saddle-type shutoff valves
are included in many water supply kits.
Before purchasing,
make sure a saddle-
type valve complies
with your local
plumbing codes.
Water Line Installation Instructions
Install the shutoff valve on the nearest
frequently used drinking water line.
1
SHUT OFF THE MAIN WATER SUPPLY
Turn on the nearest faucet to relieve the
pressure on the line.
2
CHOOSE THE VALVE LOCATION
Choose a location for
the valve that is easily
accessible. It is best to
connect into the side of a
vertical water pipe. When
it is necessary to connect
into a horizontal water
pipe, make the connection to the top or
side, rather than at the bottom, to avoid
drawing off any sediment from the water
pipe.
3
DRILL THE HOLE FOR THE VALVE
Drill a ¼ in. hole in
the water pipe using
a sharp bit. Remove
any burrs resulting
from drilling the hole
in the pipe. Be careful
not to allow water
to drain into the drill. Failure to drill a ¼ in.
hole may result in reduced ice production
or smaller cubes.
WARNING
When using any electrical device
(such as a power drill) during
installation, be sure the device is
battery powered, double insulated
or grounded in a manner that will
prevent the hazard of electric shock.
21
INSTALLATION
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NOTE
Be sure there is sufficient extra tubing
(about 8 feet coiled into 3 turns of
about 10 in. diameter) to allow the
refrigerator to move out from the wall
after installation.
4
FASTEN THE SHUTOFF VALVE
Fasten the shutoff valve to the cold water
pipe with the pipe clamp.
Pipe Clamp
Saddle-Type
Shutoff Valve
Vertical Cold
Water Pipe
NOTE
Commonwealth of Massachusetts
Plumbing Codes 248CMR shall be
adhered to. Saddle valves are illegal and
use is not permitted in Massachusetts.
Consult with your licensed plumber.
5
TIGHTEN THE PIPE CLAMP
Tighten the clamp screws until the sealing
washer begins to swell.
NOTE: Do not overtighten clamp or
you may crush the tubing.
6
ROUTE THE TUBING
Route the tubing between the cold water
line and the refrigerator.
Route the tubing through a hole drilled in
the wall or floor (behind the refrigerator or
adjacent base cabinet) as close to the wall
as possible.
Pipe Clamp
Clamp Screw
Washer
Inlet End
7
CONNECT THE TUBING TO THE VALVE
Place the compression nut and ferrule
(sleeve) for copper tubing onto the end of
the tubing and connect it to the shutoff
valve. Make sure the tubing is fully inserted
into the valve. Tighten the compression
nut securely.
8
FLUSH OUT THE TUBING
Turn the main water
supply on and flush out
the tubing until the water
is clear.
Shut the water off at the
water valve after about
one quart of water has
been flushed through the tubing.
9
CONNECT THE TUBING TO THE
REFRIGERATOR
NOTE:
Before making the connection
to the refrigerator, be sure that the
refrigerator power cord is not plugged into
the wall outlet.
a. Remove the plastic flexible cap from
the water valve.
b. Place the compression nut and ferrule
(sleeve) onto the end of the tubing as
shown.
c. Insert the end of the copper tubing into
the connection as far as possible. While
holding the tubing, tighten the fitting.
Tubing Clamp
¼ in. Tubing
¼ in.
Compression
Nut
Refrigerator
Connection
Ferrule
(sleeve)
Saddle-Type
Shutoff Valve
Packing Nut
Outlet Valve
Compression
Nut
Ferrule (sleeve)
22
INSTALLATION
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10
TURN THE WATER ON AT THE SHUTOFF
VALVE
Tighten any connections that leak.
11
PLUG IN THE REFRIGERATOR
Arrange the coil of tubing so that it
does not vibrate against the back of the
refrigerator or against the wall. Push the
refrigerator back to the wall.
12
START THE ICEMAKER
Set the icemaker power switch to the
ON
position.
The icemaker will not begin to operate
until it reaches its operating temperature
of 16°F (-9°C) or below. It will then begin
operation automatically if the icemaker
power switch is in the
ON (I)
position.
Turning On The Power
1
Plug in the refrigerator.
CAUTION
Check to see if leaks occur at the water
line connections.
CAUTION
Connect to a rated power outlet.
Have a certified electrician check
the wall outlet and wiring for proper
grounding.
Do not damage or cut off the ground
terminal of the power plug.
23
INSTALLATION
ENGLISH
Leveling and Door Alignment
Leveling
After installing, plug the refrigerator’s power
cord into a 3-prong grounded outlet and push
the refrigerator into the final position.
Your refrigerator has two front leveling legs—
one on the right and one on the left. Adjust the
legs to alter the tilt from front-to-back or side-
to-side. If your refrigerator seems unsteady, or
you want the doors to close more easily, adjust
the refrigerator’s tilt using the instructions
below:
1
Remove the base grille. Refer to the Base
Grille Installation section.
2
Turn the leveling leg to the left to raise
that side of the refrigerator or to the right
to lower it. It may take several turns of
the leveling leg to adjust the tilt of the
refrigerator.
3
Open both doors again and check to make
sure that they close easily. If the doors do
not close easily, tilt the refrigerator slightly
more to the rear by turning both leveling
legs to the left. It may take several more
turns, and you should turn both leveling
legs the same mount.
4
Replace the base grille.
NOTE
A flare nut wrench works best, but an
open-end wrench will suffice.
Do not over-tighten.
Door Alignment
Both the left and right refrigerator doors have
an adjustable nut, located on the bottom hinge,
to raise and lower them to align properly.
If the space between your doors is uneven,
follow the instructions below to align the doors
evenly:
Use the wrench (included with the Owner’s
Manual) to turn the nut in the door hinge to
adjust the height. To the right to raise or to the
left to lower the height.
24
HOW TO USE
ENGLISH
HOW TO USE
Before use
Clean the refrigerator.
Clean your refrigerator thoroughly and wipe off all dust that accumulated during
shipping.
NOTE
Remove adhesive residue by wiping it off with your thumb or dish detergent.
CAUTION
Do not scratch the refrigerator with a sharp object or use a detergent that
y
contains alcohol, a flammable liquid or an abrasive when removing any tape
or adhesive from the refrigerator,.
Do not peel off the model or serial number label or the technical information
y
on the rear surface of the refrigerator.
Connect the power supply.
Check if the power supply is connected before use.
Read the “Turning On The Power” section.
CAUTION
Running the automatic icemaker before connecting it to the water
supply may cause the refrigerator to malfunction.
Turn off the icemaker if the refrigerator is not yet connected to the
water supply.
Turn off the automatic icemaker and then plug the power plug of the refrigerator
into the grounded electric outlet.
* This is applicable only to certain models.
CAUTION
Putting food in the refrigerator before it has cooled could cause the
food to spoil, or a bad odor could remain inside the refrigerator.
Wait for the refrigerator to cool.
Allow your refrigerator to run for at least two to three hours before putting food in
it. Check the flow of cold air in the freezer compartment to ensure proper cooling.
The refrigerator makes a loud noise after initial operation.
This is normal. The loudness will decrease as the temperature lowers.
Open refrigerator doors and freezer drawers to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any adhesive
tape from inside the refrigerator and open the refrigerator doors and the freezer
drawers for ventilation.
26
HOW TO USE
ENGLISH
LightLight
Press the LIGHT button, to turn on the
dispenser light. The indicator will appear on the
LED display.
Control Panel Features (continued)
Change Filter Change Filter
When the water filter indicator turns on, you
have to change the water filter. After changing
the water filter, press and hold the FILTER
button for three seconds to turn the indicator
light off. You need to change the water filter
approximately every six months.
Alarm Alarm
When power is connected to the
y
refrigerator, the door alarm is initially set to
ON. When you press the ALARM button,
the display will change to OFF and the
Alarm function will deactivate.
When either the refrigerator or the freezer
y
door is left open for more than 60 seconds,
the alarm tone will sound to let you know
that the door is open.
When you close the door, the door alarm
y
will stop.
Control Lock Control Lock
The Control Lock function disables every other
button on the display.
When power is initially connected to the
y
refrigerator, the Lock function is off.
If you want to activate the Lock function to
y
lock other buttons, press and hold the Lock
button for three seconds or more. The Lock
icon will display and the Lock function is
now enabled.
To disable the Lock function, press and hold
y
the Lock button for approximately three
seconds.
NOTE
Discontinue using the Energy Saving function
if excessive moisture begins to collect on the
door mullion.
Energy Saving Energy Saving
The Energy Saving function disables the mullion
heater located on the refrigerator door in order to
conserve electricity. Press and hold the Energy
Saving button for three seconds to activate or
deactivate this function.
CAUTION
Display Mode (For Store Use Only)
The Display Mode disables all cooling
in the refrigerator and freezer sections
to conserve energy while on display in
a retail store. When activated, OFF will
display on the control panel.
To deactivate:
With either refrigerator door opened,
press and hold the Refrigerator and Ice
Plus buttons at the same time for five
seconds. The control panel will beep and
the temperature settings will display to
confirm that Display Mode is deactivated.
Use the same procedure to activate the
Display Mode.
27
HOW TO USE
ENGLISH
Assembling the In-Door Ice Bin
1
Carefully insert the in-door ice bin while
slightly slanting it to avoid contact with the
icemaker.
2
Avoid touching the ice-detecting sensor
when replacing the ice bin. See the label
on the ice compartment door for details.
Ice-detecting
sensor
CAUTION
When handling the ice bin,
keep hands away from the
icemaker tray area to avoid
personal injury.
In-Door Ice Bin
* Depending on the model, some of the
following functions may not be available.
Detaching the In-Door Ice Bin
1
Gently pull the handle to open the ice
compartment.
2
To remove the in-door ice bin, grip the
front handle, slightly lift the lower part,
and slowly pull out the bin as shown.
CAUTION
Keep hands and tools out of the ice
y
compartment door and dispenser chute.
Failure to do so may result in damage or
personal injury.
The icemaker will stop producing ice when
y
the in-door ice bin is full. If you need more
ice, empty the ice bin into the extra ice bin
in the freezer compartment. During use,
the ice can become uneven causing the
icemaker to misread the amount of ice
cubes and stop producing ice. Shaking the
ice bin to level the ice within it can reduce
this problem.
Storing cans or other items in the ice bin will
y
damage the icemaker.
Keep the ice compartment door closed
y
tightly. If the ice compartment door is not
closed tightly, the cold air in the ice bin will
freeze food in the refrigerator compartment.
This could also cause the icemaker to stop
producing ice.
If the O
y
N/OFF switch on the icemaker is
set to OFF for an extended period of time,
the ice compartment will gradually warm
up to the temperature of the refrigerator
compartment. To prevent ice cubes from
melting and leaking from the dispenser,
ALWAYS empty the ice bin when the
icemaker is set to OFF for more than a few
hours.
29
HOW TO USE
ENGLISH
Automatic Icemaker
(continued)
The first ice and water dispensed may
y
include particles or odor from the water
supply line or the water tank.
Throw away the first few batches of ice.
y
This is also necessary if the refrigerator has
not been used for a long time.
Never store beverage cans or other items in
y
the ice bin for the purpose of rapid cooling.
Doing so may damage the icemaker or the
containers may burst.
If discolored ice is dispensed, check the
y
water filter and water supply. If the problem
continues, contact a Sears or other qualified
service center. Do not use the ice or water
until the problem is corrected.
Keep children away from the dispenser.
y
Children may play with or damage the
controls.
The ice passage may become blocked with
y
frost if only crushed ice is used. Remove the
frost that accumulates by removing the ice
bin and clearing the passage with a rubber
spatula. Dispensing cubed ice can also help
prevent frost buildup.
Never use thin crystal glass or crockery to
y
collect ice. Such containers may chip or
break resulting in glass fragments in the ice.
Dispense ice into a glass before filling it
y
with water or other beverages. Splashing
may occur if ice is dispensed into a glass
that already contains liquid.
Never use a glass that is exceptionally
y
narrow or deep. Ice may jam in the ice
passage and refrigerator performance may
be affected.
Keep the glass at a proper distance from
y
the ice outlet. A glass held too close to the
outlet may prevent ice from dispensing.
To avoid personal injury, keep hands out of
y
the ice door and passage.
Never remove the dispenser cover.
y
If ice or water dispenses unexpectedly, turn
y
off the water supply and contact a qualified
service center.
CAUTION
When You Should Turn the
Icemaker Off
When the water supply will be shut off
y
for several hours.
When the ice bin is removed for more
y
than one or two minutes.
When the refrigerator will not be used
y
for several days.
Normal Sounds You May Hear
The icemaker water valve will buzz as
y
the icemaker fills with water. If the
power switch is in the ON (I) position,
it will buzz even if it has not yet been
hooked up to water. To stop the buzzing,
move the power switch to OFF (O).
You will hear the sound of cubes
y
dropping into the bin and water running
in the pipes as the icemaker refills.
Preparing For Vacation
Set the icemaker power switch to OFF (O) and
shut off the water supply to the refrigerator.
If the ambient temperature will drop below
freezing, have a qualified technician drain
the water supply system to prevent serious
property damage due to flooding caused by
ruptured water lines or connections.
NOTE
The ice bin should be emptied when the
icemaker on/off switch is turned to the
OFF
position.
NOTE
Keeping the power switch in the ON
(I) position before the water line is
connected can damage the icemaker.
NOTE
The ice bin should be emptied anytime
the icemaker on/off switch is turned to
the OFF (O) position.
1_MFL62184517_Eng.indd 291_MFL62184517_Eng.indd 29 2012.6.15 9:4:31 AM2012.6.15 9:4:31 AM
30
HOW TO USE
ENGLISH
Ice and Water Dispenser
* Depending on the model, some of the
following functions may not be available.
CAUTION
Keep children away from the dispenser.
Children may play with or damage the
controls.
Using the Dispenser
To dispense
y
cold
water
, push on the
water switch with a glass.
To dispense
y
ice
, push on the ice switch
with a glass.
NOTE
If discolored ice is dispensed, check
y
the water filter and water supply. If the
problem continues, contact a qualified
service center. Do not use the ice or
water until the problem is corrected.
The dispenser will not operate when
y
either of the refrigerator doors are open.
If dispensing water or ice into a container
y
with a small opening, place it as close to
the dispenser as possible.
Some dripping may occur after
y
dispensing. Hold your cup beneath
the dispenser for a few seconds after
dispensing to catch all of the drops.
CAUTION
Throw away the first few batches of ice
(about 24 cubes). This is also necessary
if the refrigerator has not been used for
a long time.
Locking the Dispenser
Press and hold the Alarm and Lock button
simultainously for 3 seconds to lock the
dispenser and all the control panel functions.
Follow the same instructions to unlock.
Cleaning the Dispenser Stand
1
Grip the stand with both hands and pull it
out.
2
Wipe out dirty areas with a clean cloth.
Dispenser
Ice Switch
Stand
Water Switch
Incorrect Way Correct Way
Water
Ice
31
HOW TO USE
ENGLISH
Storing Food
Food Preservation Location
Each compartment inside the refrigerator is designed to store different types of food.
Store your food in the optimal space to enjoy the freshest taste.
Vegetable storage
(Crisper)
Preserves vegetables and
fruit.
Gallon Storage Bin
Store drinks such as
juice and soda, as well as
seasonings, salad dressings
and other food items.
Durabase
®
Largest storage space in
the freezer.
Dairy product bin
Store milk products such as
butter and cheese.
Adjustable refrigerator shelf
Adjustable shelves to meet
your individual storage
needs.
Glide‘N’Serve
Provides storage space that
keeps the compartment
at a different temperature
than the refrigerator. It is a
convenient place to store
sandwiches or meat to be
cooked.
CAUTION
Do not store food with high moisture content towards the top of the refrigerator. The moisture
y
could come in direct contact with the cold air and freeze.
Wash food before storing it in the refrigerator. Vegetables and fruit should be washed, and food
y
packaging should be wiped down to prevent adjacent foods from being contaminated.
If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot of
y
vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with a
clean cloth or a paper towel.
If the refrigerator door or freezer drawer is opened or closed too often, warm air may penetrate
y
the refrigerator and raise its temperature. It can also increase the cost of electricity.
NOTE
If you are leaving home for a short period of time, like a short vacation, the refrigerator should
y
be left on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the
freezer.
If you are leaving the refrigerator turned off for an extended period of time, remove all food and
y
unplug the power cord. Clean the interior, and leave the door open to prevent fungi from growing
in the refrigerator.
32
HOW TO USE
ENGLISH
Food Storage Tips
* The following tips may not be applicable
depending on the model.
Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products,
check date code to ensure freshness.
Food How to
Butter or
Margarine
Keep opened butter in a covered
dish or closed compartment.
When storing an extra supply,
wrap in freezer packaging and
freeze.
Cheese
Store in the original wrapping
until you are ready to use it.
Once opened, rewrap tightly in
plastic wrap or aluminum foil.
Milk Wipe milk cartons. For best
storage, place milk on interior
shelf, not on door shelf.
Eggs Store in original carton on
interior shelf, not on door shelf.
Fruit Do not wash or hull the fruit
until it is ready to be used. Sort
and keep fruit in its original
container, in a crisper, or store
in a completely closed paper
bag on a refrigerator shelf.
Leafy
Vegetables
Remove store wrapping and
trim or tear off bruised and
discolored areas. Wash in cold
water and drain. Place in plastic
bag or plastic container and
store in crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish Store fresh fish and shellfish
in the freezer section if they
are not being consumed the
same day of purchase. It is
recommended to consume
fresh fish and shellfish the
same day purchased.
Leftovers
Cover leftovers with plastic
wrap, aluminum foil, or plastic
containers with tight lids.
Storing Frozen Food
FreezingFreezing
Your freezer will not quick-freeze a large
quantity of food. Do not put more unfrozen
food into the freezer than will freeze within
24 hours (no more than 2 to 3 lbs. of food per
cubic foot of freezer space). Leave enough
space in the freezer for air to circulate around
packages. Be careful to leave enough room at
the front so the door can close tightly.
Storage times will vary according to the quality
and type of food, the type of packaging or wrap
used (how airtight and moisture-proof) and
the storage temperature. Ice crystals inside a
sealed package are normal. This simply means
that moisture in the food and air inside the
package have condensed, creating ice crystals.
NOTE
Check a freezer guide or a reliable cookbook
for further information about preparing food
for freezing or food storage times.
NOTE
Allow hot foods to cool at room temperature
for 30 minutes, then package and freeze.
Cooling hot foods before freezing saves
energy.
34
HOW TO USE
ENGLISH
Detaching and Assembling the
Storage Bins
Glide’N’Serve and Humidity
Controlled Crisper
To remove the Humidity Controlled Crisper and
the Glide’N’Server, pull out the Crisper and
Glide’N’Server to full extension, lift the front
up, and pull straight out.
To install, slightly tilt up the front, insert the
drawer into the frame and push it back into
place.
To Remove the Glass
(Pantry drawer not shown for clarity)
Lift up the glass under the crisper cover, and
pull up and out.
Door Bins
The door bins are removable for easy cleaning
and adjustment.
1
To remove the bin, simply lift the bin up and
pull straight out.
2
To replace the bin, slide it in above the
desired support and push down until it snaps
into place.
NOTE
Some bins may vary in appearance and
will only fit in one location.
NOTE
Storage Bins may vary in appearance,
depending on your model.
CAUTION
Do not apply excessive force while
y
detatching or assembling the storage
bins.
Do not use the dishwasher to clean
y
the storage bins and shelves.
Regularly detach and wash the
y
storage bins and shelves; they can
become easily contaminated by the
food.
35
HOW TO USE
ENGLISH
Ice Bin
To separate the ice bin, pull out the drawer to
full extension. Gently lift and pull out the ice
bin.
To reinstall, simply set the ice bin in its correct
position.
Pull-Out Drawer
To remove the drawer, push the tabs located
on the front inside surface of each rail. Next,
gently lift the rear left and right sides of the
drawer and pull it out.
To reinstall, pull out and fully extend both rails.
Insert the end of rib in the bracket at left and
right. Making sure that the guides at the front
are lined up properly, gently push down on
both sides.
DuraBase ® Divider
CAUTION
Pinch hazard! Keep hands and feet
y
clear of the bottom of the door when
opening and closing.
Drawer
WARNING
Child Entrapment Hazard
If the Durabase divider is removed,
y
there is enough open space for
children or pets to crawl inside.
To prevent accidental child and pet
entrapment or suffocation risk, DO
NOT allow them to play inside of
drawer.
36
HOW TO USE
ENGLISH
Adjusting the Refrigerator
Shelves
The shelves in your refrigerator are adjustable
to meet your individual storage needs. Your
model may have glass or wire shelves.
Adjusting the shelves to fit different heights
of items will make finding the exact item you
want easier. Doing so will also reduce the
amount of time the refrigerator door is open
which will save energy.
Detaching the Shelf
Tilt up the front of the shelf and lift it straight
up. Pull the shelf out.
Assembling the Shelf
Tilt the front of the shelf up and guide the shelf
hooks into the slots at a desired height. Then,
lower the front of the shelf so that the hooks
drop into the slots.
CAUTION
Make sure that shelves are level from
one side to the other. Failure to do so
may result in the shelf falling or spilling
food.
37
MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
Both the refrigerator and freezer sections defrost automatically; however, clean both
y
sections about once a month to prevent odors.
Wipe up spills immediately.
y
Always unplug the refrigeration before cleaning.
y
General Cleaning TipsGeneral Cleaning Tips
Unplug refrigerator or disconnect power.
y
Remove all removable parts, such as
y
shelves, crispers, etc.
Use a clean sponge or soft cloth and a
y
mild detergent in warm water. Do not
use abrasive or harsh cleaners.
Hand wash, rinse and dry all surfaces
y
thoroughly.
Exterior
Waxing external painted metal surfaces helps
provide rust protection. Do not wax plastic
parts. Wax painted metal surfaces at least
twice a year using appliance wax (or auto paste
wax). Apply wax with a clean, soft cloth.
For products with a stainless steel exterior,
use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive
or harsh cleaners. Dry thoroughly with a soft
cloth.
Do not use appliance wax, bleach, or other
products containing chlorine on stainless steel.
Inside Walls (allow freezer to warm Inside Walls (allow freezer to warm
up so the cloth will not stick)up so the cloth will not stick)
To help remove odors, you can wash the inside
of the refrigerator with a mixture of baking
soda and warm water. Mix 2 tablespoons of
baking soda to 1 quart of water (26 g soda
to 1 liter water.) Be sure the baking soda is
completely dissolved so it does not scratch the
surfaces of the refrigerator.
Door Liners and GasketsDoor Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches,
or cleaners containing petroleum on plastic
refrigerator parts.
Plastic Parts (covers and panels)Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use window
sprays, abrasive cleansers, or flammable fluids.
These can scratch or damage the material.
Condenser CoilsCondenser Coils
Use a vacuum cleaner with an attachment to
clean the condenser cover and vents. Do not
remove the panel covering the condenser coil
area.
CAUTION
Do not use a rough cloth or sponge
y
when cleaning the interior and exterior
of the refrigerator.
Do not place your hand on the bottom
y
surface of the refrigerator when
opening and closing.
WARNING
Use non-flammable cleaner. Failure to do
so can result in fire, explosion, or death.
38
MAINTENANCE
ENGLISH
Replacing the Water Filter
It is recommended that you replace the filter
when the water filter indicator light turns on
or the water dispenser or icemaker noticeably
decreases production.
3
Twist the cartridge right about 1/4 turn.
You will feel a stop and the locked symbol
should now be lined up with the indicator
line.
After replacing the filter, flush 2.5 gallon
(9 litters) through filter before use (flush fo
approximately 5 minutes). Check the filter
for leaks.
After changing the filter, press and hold
the FILTER button for 3 seconds to turn
the indicator light off.
1
Slowly turn the old cartridge to the left.
When the cartridge is released, you will
feel it click out of place.
NOTE:
Replacing the filter causes a small
amount of water (around 1 oz. or 25 cc) to drain.
2
Remove the old cartridge. Take the new
cartridge out of its packaging, and remove
the red cap. Line up the cartridge ears so
that it can be inserted into the filter head.
CAUTION
DO NOT operate refrigerator without
water filter or water filter plug installed.
NOTE
To purchase a replacement water filter:
y
- Visit your local dealer or distributor
- Web: Find Parts & Accessories from
Support section of lg.com
- Call : 1-800-243-0000 (USA)
1-888-542-2623 (Canada)
Part number of the replacement water
y
filter: 5231JA2002A
NOTE
Filter Bypass Plug
y
Keep the filter bypass plug.
You must use the filter bypass plug when a
replacement filter cartridge is not available.
The icemaker will not operate without the
filter or filter bypass plug inserted in the
proper compartment.
Seperation
of Red Cap
39
MAINTENANCE
ENGLISH
Performance Data Sheet
Models Number 5231JA2002A-S Use with replacement cartridge 5231JA2002A
This system has been tested according to NSF/ANSI Standards 42 for the reduction of the substances
listed below. The concentration of the indicated substances in water entering the system was reduced
to a concentration less than or equal to the permissible limit for water leaving the system as specified in
NSF/ANSI 42.
System tested and certified by NSF International against NSF/ANSI Standard 42 for
the reduction of Chlorine Taste and Odor and Nominal Particulate Class III.
Capacity: 500 gal (1,892 L)
Note that while the testing was performed under standard laboratory conditions, actual performance may vary.
Substance
Average
Influent
Concentration
Influent Challenge
Concentration. Units apply
to each row
Average
Product Water
Concentration
Average %
Reduction
NSF % reduction req.
or Max. permissible
product water
concentration
Nominal Particulate
Class I Particle size:
>0.5 to < 1 um
24,333 At least 10,000 particles/ml 915 96
≥
85%
Chlorine taste and
odor Class III
1.9 2.0 mg/L ± 10% 0.07 96.4
≥
50%
Application Guidelines/Water Supply Parameters
Service Flow 0.5 gpm (1.89 lpm)
Water Pressure
20 and 120 psi
(140 and 830 kPa)
Water Temperature
36 °F - 100 °F
(0.6 °C - 37.8 °C)
CAUTION
To reduce the risk of property damage due to
water leakage:
Read and follow. Use instructions before
y
installation and use of this system.
Install on COLD water lines only.
y
Comply with all state and local plumbing
y
codes.
Install a pressure limiting device and water
y
hammer arrester for inlet water pressures
exceeding 80 psi (552 kPa). Refer to
Uniform Plumbing Code, Sections 608.2
and 609.10).
Never install or operate where inlet water
y
pressure may exceed 125 psi (862 kPa).
Protect filter from freezing. Remove filter in
y
temperatures below 33°F (0.6°C).
Replace cartridge at specified service
y
interval. Cartridge MUST be replaced at
least every 12 months.
WARNING
Do not use with water that is microbiologically
unsafe or of unknown quality without adequate
disinfection before or after the system.
Systems must be installed and operated
y
in accordance with manufacturer’s
recommended procedures and guidelines.
Warranty: See Warranty Card for Details.
For a replacement cartridge or for service
contact your local dealer.
You can also visit our website;
www.lg.com
or call
1-877-714-7486.
Manufactured for LG® Electronics by:
CUNO Incorporateda 3M Company 400
Research Parkway Meriden, CT 06450 U.S.A.
Telephone: 203-237-5541
Fax: 203-238-8701
40
SMART DIAGNOSIS
ENGLISH
3
Hold the mouthpiece of your phone in
front of the speaker that is located on the
right hinge of the refrigerator door, when
instructed to do so by the call center.
4
Press and hold the Freezer Temperature
button for three seconds while continuing
to hold your phone to the speaker.
5
After you hear three beeps, release the
Freezer Temperature button.
6
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, resume
your conversation with the specialist, who
will then be able to assist you in using the
information transmitted for analysis.
Should you experience any problems with
your refrigerator, it has the capability of
transmitting data via your telephone to the LG
service center. This gives you the capability of
speaking directly to our trained specialists. The
specialist records the data transmitted from
your machine and uses it to analyze the issue,
providing a fast and effective diagnosis.
If you experience problems with your
refrigerator, call 1-800-243-0000. Only use
the Smart Diagnosis feature when instructed
to do so by the LG call center agent. The
transmission sounds that you will hear are
normal and sound similar to a fax machine.
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis.
Using Smart Diagnosis
First, call 1-800-243-0000. Only use the Smart
Diagnosis feature when instructed to do so by
the LG call center agent.
1
Lock the display. To lock the display,
press and hold the Lock button for three
seconds. (If the display has been locked
for over five minutes, you must deactivate
the lock and then reactivate it.)
2
Open the right refrigerator door.
SMART DIAGNOSIS
NOTE
For best results, do not move the phone
y
while the tones are being transmitted.
If the call center agent is not able to get
y
an accurate recording of the data, you
may be asked to try again.
NOTE
Call quality differences by region may
y
affect the function.
Use the home telephone for better
y
communication performance, resulting
in better service.
Bad call quality may result in poor data
y
transmission from your phone to the
machine, which could cause Smart
Diagnosis to not work properly.
41
TROUBLESHOOTING
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: What are the best temperature settings for my refrigerator and freezer?
A: The default setting for the refrigerator is 37° Fahrenheit (3° Celsius). The default setting for the
freezer is 0° Fahrenheit (-18° Celsius). Adjust these settings as necessary to keep food at desired
temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice cream should
be firm and ice cubes should not melt in the freezer. To switch the display from Fahrenheit to Celsius,
press and hold the Freezer and Refrigerator buttons until you hear a beep and the settings in the
display change.
Q: How do I set the refrigerator and freezer temperatures?
A: Continually press the Refrigerator or Freezer button on the control panel until the desired temperature
appears. The numbers will cycle from highest to lowest and then return to the highest again with
continuous pressing.
Q: Why do I hear a buzzing noise from my refrigerator periodically?
A: This may happen if you do not have a water source attached to your refrigerator and the icemaker is
turned on. If you do not have a water source attached to the back of the refrigerator you should turn
the icemaker off.
Q: Why does the icemaker tray look crooked?
A: This is a normal part of the icemaker cycle. The icemaker tray may appear level or with a slight tilt.
The change in position is to assist in the freezing process..
Q: What can I do if I see condensation on the refrigerator door mullion?
A: On some models with an Energy Saver function, the default is set to enable the Energy Saver. This
turns off the heater on the door mullion to save energy, which may cause excessive condensation
to form on the mullion. If you encounter this problem, press and hold the Energy Saver button for 3
seconds to turn off the Energy Saver mode. The Energy Saver mode can be re-activated using the
same method.
Q:
My refrigerator is powered on and the controls are working, but it’s not cooling and the display
shows “OFF” (see below). What is wrong?
A: The refrigerator is in Demo Mode. This mode disables cooling to save energy while the appliance
is on display in a store. To restore normal operation, press and hold the Temperature and Ice Plus
buttons for 5 seconds or until you hear a beep and the temperature settings appear on the display.
Use the same procedure to return the refrigerator to Demo Mode, if desired.
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Problem Possible Causes Solutions
Refrigerator or
Freezer section is
too warm.
Refrigerator was recently
installed.
It may take up to 24 hours for each compartment
to reach the desired temperature.
Air vents are blocked. Rearrange items to allow air to flow throughout
the compartment. Refer to the Airflow diagram in
the Using Your Refrigerator section.
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To lessen
the effect, reduce the frequency and duration of
door openings.
Unit is installed in a hot location. The refrigerator should not be operated in
temperatures above 110F.
A large amount of food or
hot food was added to either
compartment.
Adding food warms the compartment requiring
the cooling system to run. Allowing hot food to
cool to room temperature before putting it in the
refrigerator will reduce this effect.
Doors not closed correctly. See the Doors will not close correctly or pop open
section in Parts & Features Troubleshooting.
Temperature control is not set
correctly.
If the temperature is too warm, adjust the
control one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Defrost cycle has recently
completed.
During the defrost cycle, the temperature of each
compartment may raise slightly and condensation
may form on the back wall. Wait 30 minutes
and confirm the proper temperature has been
restored once the defrost cycle has completed.
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Problem Possible Causes Solutions
Interior moisture
buildup.
Doors are opened often or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, humid air enters the
compartment. This raises the temperature and
moisture level within the compartment. To
lessen the effect, reduce the frequency and
duration of door openings.
Doors not closed correctly. See the Doors will not close correctly section in
the Troubleshooting section.
Weather is humid. Humid weather allows additional moisture
to enter the compartments when the doors
are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the
home will help to control the amount of moisture
that can enter the compartments.
Defrost cycle recently
completed.
During the defrost cycle, the temperature
of each compartment may raise slightly and
condensation may form on the back wall.
Wait 30 minutes and confirm that the proper
temperature has been restored once the defrost
cycle has completed.
Food is not packaged correctly. Food stored uncovered or unwrapped, and damp
containers can lead to moisture accumulation
within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent
condensation and frost.
Food is freezing
in the refrigerator
compartment.
Food with high water content
was placed near an air vent.
Rearrange items with high water content away
from air vents.
Refrigerator temperature control
is set incorrectly.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
Refrigerator is installed in a cold
location.
When the refrigerator is operated in temperature
below 41°F (5°C), food can freeze in the refrigerator
compartment. The refrigerator should not be
operated in temperature below 55°F (13°C).
Frost or ice
crystals form
on frozen food
(outside of
package).
Door is opened frequently or for
long periods of time.
When the doors are opened often or for long
periods of time, warm, h
umid air enters the
compartment. This raises the temperature and
moisture level within the compartment. Increased
moisture will lead to frost and condensation.
To lessen the effect, reduce the frequency and
duration of door openings.
Door is not closing properly. Refer to the Doors will not close correctly or pop
open section in the Troubleshooting section.
Refrigerator or
Freezer section is
too cold.
Incorrect temperature control
settings.
If the temperature is too cold, adjust the control
one increment at a time and wait for the
temperature to stabilize. Refer to the Setting the
Controls section for more information.
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Problem Possible Causes Solutions
Frost or ice
crystals on frozen
food (inside of
sealed package).
Condensation from food with a
high water content has frozen
inside of the food package.
This is normal for food items with a high water
content.
Food has been left in the freezer
for a long period of time.
Do not store food items with high water content
in the freezer for a long period of time.
Icemaker is not
making enough
ice.
Demand exceeds ice storage
capacity.
The icemaker will produce approximately 70~210
cubes in a 24 hour period.
House water supply is not
connected, valve is not turned
on fully, or valve is clogged.
Connect the refrigerator to a cold water supply
with adequate pressure and turn the water
shutoff valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
Water filter has been
exhausted.
It is recommended that you replace the water
filter:
Approximately every six months.•
When the water filter indicator turns on.•
When the water dispenser output decreases. •
When the ice cubes are smaller than normal.•
Low house water supply
pressure.
The water pressure must be between 20 and 120
psi (140 and 830 kPa) on models without a water
filter and between 40 and 120 psi (280 and
830kPa) on models with a water filter.
If the problem persists, it may be necessary to
contact a plumber.
Reverse Osmosis filtration
system is used.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
(Refer to Water Pressure section.)
Tubing connecting refrigerator
to house supply valve is kinked.
The tubing can kink when the refrigerator is
moved during installation or cleaning resulting
in reduced water flow. Straighten or repair the
water supply line and arrange it to prevent future
kinks.
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Problem Possible Causes Solutions
Icemaker is not
making enough
ice (continued).
Doors are opened often or for
long periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent
the unit from maintaining the set temperature.
Lowering the refrigerator temperature can help,
as well as not opening the doors as frequently.
Doors are not closed
completely.
If the doors are not properly closed, ice
production will be affected. See the Doors will
not close completely or pop open section in Parts
& Features Troubleshooting for more information.
The temperature setting for
the freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F
(-18°C) .If the freezer temperature is warmer,
ice production will be affected.
Dispensing water
slowly.
Water filter has been
exhausted.
It is recommended that you replace the water
filter:
Approximately every six months.
•
When the water filter indicator turns on.
•
When the water dispenser output decreases.
•
When the ice cubes are smaller than normal.
•
Reverse osmosis filtration
system is used.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
If the problem persists, it may be necessary to
contact a plumber.
Low house water supply
pressure.
The water pressure must be between 20 and
120 psi (140 and 830 kPa) on models without a
water filter and between 40 and 120 psi (280
and 830kPa) on models with a water filter
If the problem persists, it may be necessary to
contact a plumber.
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Problem Possible Causes Solutions
Not dispensing
ice.
Doors are not closed
completely.
Ice will not dispense if any of the refrigerator
doors are left open.
Infrequent use of the dispenser. Infrequent use of the ice dispenser will cause
the cubes to stick together over time, which
will prevent them from properly dispensing.
Check the ice bin for ice cubes clumping/sticking
together. If they are, break up the ice cubes to
allow for proper operation.
The delivery chute is clogged
with frost or ice fragments.
Eliminate the frost or ice fragments by removing
the ice bin and clearing the chute with a plastic
utensil. Dispensing cubed ice can also help
prevent frost or ice fragment buildup.
The dispenser display is locked. Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
Ice bin is empty. It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice. Make sure that the
shutoff
(arm/sensor) is not obstructed.
Once the ice supply in the bin has been
completely exhausted, it my take up to 90
minutes before additional ice is available, and
approximately 24 hours to completely refill the
bin.
Icemaker is not
making ice.
Refrigerator was recently
installed or icemaker recently
connected.
It may take up to 24 hours for each compartment
to reach the desired temperature and for the
icemaker to begin making ice.
Icemaker not turned on. Locate the icemaker ON/OFF switch and confirm
that it is in the ON (I) position.
The ice detecting sensor is
obstructed.
Foreign substances or frost on the ice-detecting
sensor can interrupt ice production. Make sure
that the sensor area is clean at all times for proper
operation.
The refrigerator is not connected
to a water supply or the supply
shutoff valve is not turned on.
Connect refrigerator to the water supply and turn
the water shutoff valve fully open.
Icemaker shutoff (arm or
sensor) obstructed.
If your icemaker is equipped with an ice shutoff
arm, make sure that the arm moves freely. If
your icemaker is equipped with the electronic ice
shutoff sensor, make sure that there is a clear
path between the two sensors.
Reverse osmosis water filtration
system is connected to your
cold water supply.
Reverse osmosis filtration systems can reduce
the water pressure below the minimum amount
and result in icemaker issues.
(Refer to the Water Pressure section.)
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Problem Possible Causes Solutions
Not dispensing
water.
New installation or water line
recently connected.
Dispense 2.5 gallons (9 litters) of water (flush for
approximately 5 minutes) to remove trapped air
and contaminates from the system.
Do not dispense the entire2.5 gallons (9 litters)
amount continuously. Depress and release the
dispenser pad for cycles of 30 seconds ON and
60 seconds OFF.
The dispenser panel is locked. Press and hold the Lock button for three seconds
to unlock the control panel and dispenser.
The dispenser is not set for
water dispensing.
The dispenser can be set for ice or water. Make
certain that the control panel is set for the proper
operation. Press the Water button on the control
panel to dispense water.
Refrigerator or freezer doors are
not closed properly.
Water will not dispense if any of the refrigerator
doors are left open.
Water filter has been recently
removed or replaced.
After the water filter is replaced, dispense 2.5
gallons (9 litters) of water (flush for approximately
5 minutes) to remove trapped air and contaminates
from the system. Do not dispense the entire 2.5
gallons (9 litters) amount continuously.
Depress and release the dispenser pad for cycles
of 30 seconds ON and 60 seconds OFF.
Tubing connecting refrigerator
to house supply valve is kinked.
The tubing can kink when the refrigerator is
moved during installation or cleaning resulting in
reduced water flow. Straighten or repair the water
supply line and arrange it to prevent future kinks.
The house water supply is not
connected, the valve is not
turned on fully, or the valve is
clogged.
Connect refrigerator to the water supply and turn
the water shutoff valve fully open.
If the problem persists, it may be necessary to
contact a plumber.
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Problem Possible Causes Solutions
Ice has bad taste
or odor.
Water supply contains minerals
such as sulfur.
A water filter may need to be installed to
eliminate taste and odor problems.
NOTE: In some cases, a filter may not help. It
may not be possible to remove all minerals / odor
/ taste in all water supplies.
Icemaker was recently installed. Discard the first few batches of ice to avoid
discolored or bad tasting ice.
Ice has been stored for too
long.
Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste.
Throw away old ice and make a new supply.
The food has not been stored
properly in either compartment.
Rewrap the food. Odors may migrate to the ice if
food is not wrapped properly.
The interior o
f the refrigerator
needs to be cleaned.
See the Care and Cleaning section for more
information.
The ice storage bin needs to be
cleaned.
Empty and wash the bin (discard old cubes).
Make sure that the bin is completely dry before
reinstalling it.
Dispensing warm
water.
Refrigerator was recently
installed.
Allow 24 hours after installation for the water
storage tank to cool completely.
The water dispenser has been
used recently and the storage
tank was exhausted.
Depending on your specific model, the water
storage capacity will range from approximately
20 to 30 oz (570 to 850 cc)
Dispenser has not been used
for several hours.
If the dispenser has not been used for several
hours, the first glass dispensed may be warm.
Discard the first 10 oz (280 cc)
Refrigerator is connected to the
hot water supply.
Make sure that the refrigerator is connected to a
cold water pipe.
WARNING: Connecting the refrigerator to a
hot water line may damage the icemaker.
Water has bad
taste or odor.
Water supply contains minerals
such as sulfur.
A water filter may need to be installed to
eliminate taste and odor problems.
Water filter has been exhausted. It is recommended that you replace the water
filter:
Approximately every 6 months.•
When the water filter indicator turns on.•
When the water dispenser output decreases. •
When the ice cubes are smaller than normal.•
Refrigerator was recently
installed.
Dispense 2.5 gallons (9 litters) of water (flush
for approximately 5 minutes) to remove trapped
air and contaminates from the system. Do not
dispense the entire 2.5 gallons (9 litters) amount
continuously. Depress and release the dispenser
pad for cycles of 30 seconds ON and 60 seconds
OFF.
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Problem Possible Causes Solutions
Icemaker is
making too much
ice.
Icemaker shutoff (arm/sensor)
is obstructed.
Empty the ice bin. If your icemaker is equipped
with an ice shutoff arm, make sure that the arm
moves freely. If your icemaker is equipped with
the electronic ice shutoff sensor, make sure that
there is a clear path between the two sensors.
Reinstall the ice bin and wait 24 hours to confirm
proper operation.
Clicking The defrost control will click
when the automatic defrost
cycle begins and ends.
The thermostat control (or
refrigerator control on some
models) will also click when
cycling on and off.
Normal Operation
Rattling Rattling noises may come from
the flow of refrigerant, the
water line on the back of the
unit, or items stored on top of
or around the refrigerator.
Normal Operation
Refrigerator is not resting solidly
on the floor.
Floor is weak or uneven or leveling legs need to
be adjusted. See the Door Alignment section.
Refrigerator with linear
compressor was jarred while
running.
Normal Operation
Whooshing Evaporator fan motor is
circulating air through the
refrigerator and freezer
compartments.
Normal Operation
Air is being forced over the
condenser by the condenser
fan.
Normal Operation
Gurgling Refrigerant flowing through the
cooling system.
Normal Operation
Popping Contraction and expansion of
the inside walls due to changes
in temperature.
Normal Operation
Sizzling Water dripping on the defrost
heater during a defrost cycle.
Normal Operation
Vibrating If the side or back of the
refrigerator is touching a cabinet
or wall, some of the normal
vibrations may make an audible
sound.
To eliminate the noise, make sure that the sides
and back cannot vibrate against any wall or
cabinet.
Dripping Water running into the drain pan
during the defrost cycle.
Normal Operation
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Problem Possible Causes Solutions
Pulsating or
High-Pitched
Sound
Your refrigerator is designed
to run more efficiently to keep
your food items at the desired
temperature. The high efficiency
compressor may cause your
new refrigerator to run longer
than your old one, but it is still
more energy efficient than
previous models. While the
refrigerator is running, it is
normal to hear a pulsating or
high-pitched sound.
Normal Operation
Doors will not
close correctly or
pop open.
Food packages are blocking the
door open.
Rearrange food containers to clear the door and
door shelves.
Ice bin, crisper cover, pans,
shelves, door bins, or baskets
are out of position.
Push bins all the way in and put crisper cover,
pans, shelves and baskets into their correct
positions. See the Using Your Refrigerator section
for more information.
The doors were removed during
product installation and not
properly replaced.
Remove and replace the doors according to the
Removing and Replacing Refrigerator Handles
and Doors section.
Refrigerator is not leveled
properly.
See Door Alignment in the Refrigeration
Installation section to level refrigerator.
Doors are difficult
to open.
The gaskets are dirty or sticky. Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
Door was recently closed. When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create
a vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then
see if it opens more easily.
Refrigerator
wobbles or
seems unstable.
Leveling legs are not adjusted
properly.
Refer to the Leveling and Door Alignment section.
Floor is not level. It may be necessary to add shims under the
leveling legs or rollers to complete installation.
Lights do not
work.
LED interior lighting failure. The refrigerator compartment lamp is LED interior
lighting, and service should be performed by a
qualified technician.
Refrigerator has
an unusual odor.
The Air Filter may need to
be set to the MAX setting or
replaced.
Set the Air Filter to the MAX setting. If the odor
does not go away within 24 hours, the filter may
need to be replaced. See the Replacing the Air
Filter section for replacement instructions.
The interior of
the refrigerator
is covered with
dust or soot.
The refrigerator is located near a
fire source, such as a fireplace,
chimney or candle.
Make sure that the refrigerator is not located near
a fire source, such as a fireplace, chimney or
candle.
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