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17
TROUBLESHOOTING
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are still
wet, or spin light remains
on (indicating that the
washer was unable to
pump out water within
10 minutes)
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than
4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.
Too much detergent causing suds to
slow or stop draining and spinning.
Always measure and follow detergent directions for your load.
To remove extra suds, select Drain & Spin with the Extra Rinse
option. Do not add detergent.
Dry spots on load after
cycle
High speed spins extract more
moisture than your previous washer.
The high spin speeds combined with air ow during the nal spin
can cause items near the top of the load to develop dry spots
during the nal spin. This is normal.
Washer may be tightly packed. Use Bedding cycle for higher water ll, or select the Deep Fill
mode. See the “Cycle Guide” chart to match your load with the
best cycle.
Added extra garments to the load
after the sensing/ll phase.
Add only one or two additional garments after washer has
started.
Incorrect or wrong
wash or rinse
temperatures
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy-saving controlled wash
temperatures.
This washer uses cooler wash and rinse water temperatures than
traditional top-load washers. This includes cooler hot and warm
washes.
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water owing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too
much HE detergent.
The suds from too much detergent or use of non-HE detergent
can keep washer from operating correctly. Always measure
detergent and follow detergent directions based on load size and
soil level. Always use HE detergent.
Washer not loaded as recommended. The washer is less efcient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer is started.
Use Bedding cycle for higher water ll, or select the DEEP FILL
mode. See the “Cycle Guide” chart to match your load with the
best cycle.
Sand, pet hair, lint, etc.
on load after washing
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Add a second rinse to the selected cycle and/or use the Heavy
Soil Level setting or Deep Fill option.
Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed
spin. Use Bedding cycle for higher water ll, or select the DEEP
FILL mode. See the “Cycle Guide” chart to match your load with
the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
First try the solutions suggested here for assistance and to possibly avoid a service call.
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