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www.ninjakitchen.com1-877-646-5288
Cleaning and Maintenance
To purchase replacement parts, please visit our website: www.ninjakitchen.com
or contact customer service: 1-877-646-5288.
Troubleshooting Guide
Product Registration
Please visit www.ninjakitchen.com or call 1-877-646-5288 to register your new Ninja
®
product within ten (10) days of
purchase. You will be asked to provide the store name, date of purchase and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering you
acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.
CAUTION: Make sure that the power pod is unplugged from power source before inserting or removing the
blade assembly and before cleaning.
DO NOT immerse the power pod into water or any other liquid. Clean with a damp sponge or cloth and wipe dry.
1 Separate/remove all parts from each other.
2 Hand Washing: Wash the container, lid, and Ninja Chopping Blade Assembly in warm, soapy water. When washing
the Ninja Chopping Blade Assembly, use a dish-washing utensil with a handle to avoid direct hand contact with blades.
Handle the Ninja Chopping Blade Assembly with care to avoid contact with sharp edges. Rinse and air dry thoroughly.
Dishwasher: The container, lid, and Ninja Chopping Blade Assembly are all dishwasher safe. The lid and Ninja
Chopping Blade Assembly are top rack dishwasher safe. Ensure that the Ninja Chopping Blade Assembly is removed
from the container before placing in the dishwasher.
WARNING: Handle the Ninja Chopping Blade Assembly assembly with care when washing, as the blades
are sharp. Contact with the blades’ edges can result in laceration.
If the appliance needs servicing, please call customer service at 1-877-646-5288.
PROBLEMS POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or Blade
Assembly Doesn’t Rotate.
Check that the bottom of power pod is clean and there is no food blocking
connection when placing on containers.
There is too much food in the container.
The unit has overheated. Unplug and wait approximately 10 minutes before
using again.
Make sure the power pod is securely placed on splashguard.
Check that the plug is securely inserted into the electrical outlet.
Check fuse or breaker. Replace fuse/reset breaker.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are too big. Try
cutting the food into smaller pieces of even size and processing smaller amounts
per batch.
Food is Chopped Too Fine or is Too
Watery.
The food has been over processed. Use brief pulses or process for shorter time.
Let Ninja
®
Chopping Blade Assembly stop completely between pulses.
ONE (1) YEAR LIMITED WARRANTY
SharkNinja Operating LLC warrants this product to be free from material defects and workmanship for a period of one (1) year
from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions and exceptions.
The liability of SharkNinja Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option.
This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or
used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or
damage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or defects caused by
or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have been
performed by a repair person not authorized by SharkNinja Operating LLC.
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, return
the complete appliance and accessories, freight prepaid. For assistance with warranty service options or customer support,
please call our customer care and product specialists at , call 1-877-646-5288 or visit our website www.ninjakitchen.com.
If the appliance is found to be defective in material or workmanship, SharkNinja Operating LLC will repair or replace it free of
charge. Proof of purchase is required and a fee of $ 19.95 will apply to cover the cost of return freight. *
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional
warranties. The responsibility of SharkNinja Operating LLC if any, is limited to the specific obligations expressly assumed
by it under the terms of this Limited Warranty. In no event is SharkNinja Operating LLC liable for incidental or consequential
damages to anyone of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from
province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and
to attach tag to item before packing with your name, complete address and phone number with a note giving
purchase information, model number and what you believe is the problem with the item. We recommend you
insure the package (as damage in shipping is not covered by your Limited Warranty). Mark the outside of your
package “ATTENTION CUSTOMER SERVICE”.
How to Store
Store the Ninja
®
Express Chop
™
upright with the Ninja Chopping Blade Assembly inside the corresponding container
with the splashguard/storage lid on top. Do not place anything on top. Store the rest of the attachments in a safe place
where they will not be damaged and won’t cause harm. Loosely wrap the power cord around the Power Pod.
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