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20
Problem Possible Causes and/or Solutions
Cooktop display
shows messages
Improper pan being used (“replace pan” animation showing in the display when you place a saucepan
on an induction surface cooking area): See “Pan Detection” in the “Cooktop Use” section. Check that the
saucepan is ferromagnetic. Check that the diameter of the saucepan is large enough. Center the saucepan on
the surface cooking area. Allow the saucepan to cool down in the event that it has become hot when used.
Switch the surface cooking area off, then on again. If the display still does not light up, turn power off at the
circuit breaker. Wait 20 seconds and turn power back on.
Long cooking time (Performance Boost function display flashing and switching off): The Performance
Boost function operates the surface cooking area with the most power. During long cooking times, it is
possible that the function will switch the surface cooking area off to keep the cooktop from overheating. You
can continue to use the cooktop if the display is not flashing.
Error code (display flashing “Er” and numbers): If an “Er” and a series of numbers appear in the display
panel, turn power off at the circuit breaker. Turn on again. If problem continues, call customer service. See the
“Warranty” section for contact information.
Cooktop has turned
off and is beeping
every 10 seconds
An object, liquids or soils are putting pressure on the control panel: Thoroughly wipe or remove any object
on touch keys.
Clean cycle did not
work on all spills
Several cooking cycles between clean cycles or spills on oven walls and doors: Run additional clean
cycles. affresh
®
Kitchen and Appliance Cleaner or affresh
®
Cooktop Cleaner can be used for stubborn soils.
See the “Accessories” and “Self-Cleaning Cycle” sections for more information.
Oven cooking results
not what expected
Range is not level: Level the range. See the Installation Instructions.
The set temperature was incorrect: Double-check the recipe in a reliable cookbook.
Oven temperature is calibrated incorrectly: See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Oven was not preheated: See “Baking and Roasting” section.
Racks were positioned improperly: See “Positioning Racks and Bakeware” section.
Not enough air circulation around bakeware: See “Positioning Racks and Bakeware” section.
Darker browning of food caused by dull or dark bakeware: Lower oven temperature 25°F (15°C) or
move rack to a higher position in the oven.
Lighter browning of food caused by shiny or light colored bakeware: Move rack to a lower position
in the oven.
Batter distributed unevenly in pan: Check that batter is level in the pan.
Incorrect length of cooking time was used: Adjust cooking time.
Oven door was not closed: Be sure that the bakeware does not keep the door from closing.
Oven door was opened during cooking: Oven peeking releases oven heat and can result in
longer cooking times.
Rack is too close to bake burner, making baked items too brown on bottom: Move rack to higher
position in the oven.
Pie crusts browning too quickly: Use aluminum foil to cover the edge of the crust and/or reduce
baking temperature.
If “F” or “C” and a number are alternately flashing on the display, refer to the following for possible solutions:
F42, F43
The power voltage is too low or too high: Turn off the cooktop. Wait 5 seconds, and then turn it back on.
If this continues, contact a qualified electrician.
C81, C82, C83
The surface cooking area has overheated: The surface cooking area automatic shutoff was activated.
Wait 5 minutes for it to cool down, and then turn it back on.
F12, F21, F25, F36,
F37, F40, F47, F56,
F58, 560, F61, F62,
F63, F64
Call for service. See the “Warranty” section for contact information.
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