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Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-12032610) -
2019 - CRC - 3/26/18
CUSTOMER INFORMATION 339
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 339
Customer Assistance Offices . . . . 341
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 342
Online Owner Center . . . . . . . . . . . . . 342
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 343
Roadside Ser vice . . . . . . . . . . . . . . . . . 343
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 345
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 345
Collision Damage Repair . . . . . . . . . 346
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 348
Radio Frequency Statement . . . . . 349
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 349
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 350
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 350
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Event Data Recorders . . . . . . . . . . . . 350
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Infotainment System . . . . . . . . . . . . . 352
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or ser vice departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
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