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TROUBLESHOOTING
Symptoms Reason Solution
There is no
refrigeration or
freezing.
Is there a power
interruption?
• Check the power of other appliances.
If the power plug
unplugged from the
outlet?
• Plug the power plug in the outlet properly.
There is poor
refrigeration or
freezing.
Is the fridge or freezer
temperature set to its
warmest setting?
• Set the fridge or freezer temperature to ‘Medium’.
Is the appliance in
direct sunlight, or is it
near a heat generating
object such as cooking
oven or heater?
• Check the installation area and reinstall it away
from heat generating objects.
Did you store hot food
without cooling it first?
• Cool the hot food first before putting it in the
fridge or freezer compartment.
Did you put in too
much food?
• Maintain an appropriate space between food.
Are the appliance
doors completely
closed?
• Completely close the door and make sure that
stored food is not obstructing in the door.
Is there enough space
around the appliance?
• Adjust the installation position to make enough
space around the appliance.
The appliance contains
a bad smell.
Is the fridge or freezer
temperature set to
‘Warm’?
• Set the fridge or freezer temperature to ‘Medium’.
Did you put in food
with a strong smell?
• Store foods with strong smells in a sealed
containers.
Vegetables or fruit may
have spoiled in the
drawer?
• Throw away rotten vegetables and clean the
vegetable drawer. Do not store vegetables too
long in the vegetable drawer.
The inside lamp in the
appliance does not
turn on.
Does the inside lamp
in the appliance turn
off?
• It is not possible for customers to replace the
inside lamp in the appliance as they are not
serviceable. If the inside lamp does not turn
on, please contact the LG Electronics customer
information centre.
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