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49-80775-2 9
Before You
Call For
Service
Troubleshooting Tips
Professional Vent Hood
Problem Possible Causes What To Do
The halogen/
heat lamp does
not work
The lamp or socket may be
defective or a wire could be
disconnected.
Do some trouble-shooting by removing the lamp
and place it in the socket of a lamp that does work
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purpose of checking it). Does it work now? If no, the
lamp is defective. If your hood is still in-warranty, call
Monogram service and ask them to mail out a new
lamp. State clearly whether you need the halogen or
the heat lamp. Lamps on this product are covered by
warranty and are cataloged. If the hood is no longer
covered by warranty, reference the Care and Cleaning
section of this manual to see lamp requirements.
Lamps can be purchased at home building stores,
specialty lighting stores or through Monogram Parts.
Reference the defective lamp for information as well.
If you placed the lamp in a working socket and it does
illuminate, the original socket may be defective or a
wire may be disconnected. Call Monogram for service.
Part is missing/
damaged/
defective
In the unlikely event that
a part would be missing,
damaged or defective, we
can serve you, the consumer,
quickly by mailing these parts
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several easy-to-install parts.
These include:
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knobs, utensil rods, Owner’s Manual and Installation
Instructions.
Call Monogram service and carefully describe your
model number and the part you need. The model
number is located inside the hood chassis, behind the
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Duct cover is
missing
The duct cover is not
included with the hood. It
must be purchased as an
accessory.
Ŷ6" duct cover for use with a 30" or 36" hood–order kit
#ZX36DC6J
Ŷ12" duct cover for use with a 30" or 36" hood–order
kit #ZX36DC12J
Ŷ6" duct cover for use with a 48" hood–order kit
#ZX48DC6J
Ŷ12" duct cover that works with a 48" hood–order kit
#ZX48DC12J
Call Monogram Parts. See Consumer Service page in
this manual for a list of phone numbers.
Installation
part is missing/
damaged/
defective
We provide a 10" round,
vertical duct transition. This
part can be mailed out to the
hood installer if it is in some
way unusable. All other duct
transitions, elbows, etc must
be purchased locally. We
can also mail out many other
parts that come with the hood
to your installer.
Call Monogram Service. See Consumer Service page
in this manual for a list of phone numbers. Ask them to
mail the parts only—no service call required.
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