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Problem Possible Causes Solutions
Icemaker is not
making enough ice
(continued).
Doors are opened often or for long
periods of time.
If the doors of the unit are opened often, ambient
air will warm the refrigerator which will prevent the
unit from maintaining the set temperature. Lowering
the refrigerator temperature can help, as well as not
opening the doors as frequently.
Doors are not closed completely. If the doors are not properly closed, ice production
will be affected. See the Doors will not close
completely or pop open section in Parts & Features
Troubleshooting for more information.
The temperature setting for the
freezer is too warm.
The recommended temperature for the freezer
compartment for normal ice production is 0°F. If the
freezer temperature is warmer, ice production will be
affected.
ICE & WATER
41
Icemaker is not
making ice.
Refrigerator was recently installed or
icemaker recently connected.
It may take up to 24 hours for each compartment to
reach the desired temperature and for the icemaker to
begin making ice.
Icemaker not turned on. Locate the icemaker ON/OFF button and confirm that
it is turned ON.
The refrigerator is not connected to
a water supply or the supply shutoff
valve is not turned on.
Connect refrigerator to the water supply and turn the
water shutoff valve fully open.
Icemaker shutoff (feeler arm)
obstructed.
If your icemaker is equipped with an ice shutoff arm,
make sure that the arm moves freely.
Reverse osmosis water filtration
system is connected to your cold
water supply.
Reverse osmosis filtration systems can reduce the
water pressure below the minimum amount and result
in icemaker issues. (Refer to the Water Pressure
section.)
Ice has bad taste or
odor.
Water supply contains minerals such
as sulfur.
A water filter may need to be installed to eliminate
taste and odor problems.
NOTE: In some cases, a filter may not help. It may not
be possible to remove all minerals / odor / taste in all
water supplies.
Icemaker was recently installed. Discard the first few batches of ice to avoid discolored
or bad tasting ice.
Ice has been stored for too long. Ice that has been stored for too long will shrink,
become cloudy, and may develop a stale taste. Throw
away old ice and make a new supply.
The food has not been stored
properly in either compartment.
Rewrap the food. Odors may migrate to the ice if
food is not wrapped properly.
The interior of the refrigerator needs
to be cleaned.
See the Care and Cleaning section for more
information.
The ice storage bin needs to be
cleaned.
Empty and wash the bin (discard old cubes). Make
sure that the bin is completely dry before reinstalling
it.
TROUBLESHOOTING GUIDE
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