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9
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM
If you have a question about your Dyson vacuum, call the Dyson Helpline at
1-866-277-4649 with your serial number and details of where and when you
bought the vacuum. The serial number can be found on the main body of the
vacuum behind the clear bin. Most questions can be solved over the phone by
one of our Dyson Helpline staff. If your vacuum needs service, call the Dyson
Helpline so we can discuss the available options. If your vacuum is under
warranty, and it is a covered repair, it will be repaired at no cost.
DYSON HELPLINE
Call 1-866-277-4649 toll free, 7 days a week.
PLEASE REGISTER AS A DYSON VACUUM OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson vacuum owner. There are three ways to do this:
• Online at www.dyson.com
• By calling the Dyson Helpline: 1-866-277-4649.
• By completing and returning the attached Warranty Form to us by mail.
This will confirm ownership of your Dyson vacuum in the event of an insurance
loss, and enable us to contact you if necessary.
2 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED
WARRANTY.
WHAT IS COVERED
Your Dyson vacuum is warranted against original defects in material and
workmanship for a period of two years from the date of purchase, when used
for private household purposes in accordance with the Operating Manual.
This warranty provides, at no extra cost to you, all labor and parts necessary to
ensure your vacuum is in proper operating condition during the warranty period.
This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a
result of:
• Vacuums purchased from an unauthorized dealer.
• Clearing blockages from your vacuum.
• Carpet damage due to use not in accordance with flooring manufacturer’s
instructions or failure to turn brush bar off when necessary.
• Use of parts not in accordance with the Operating Manual.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or
use not in accordance with the Operating Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum other than for normal domestic purposes within the United
States, e.g. for commercial or rental purposes.
• Normal wear and tear, including normal wearing parts such as clear bin, belt,
filter, brush bar, hose assembly and power cord (or where external damage or
abuse is diagnosed).
• Use of parts and accessories other than those produced or recommended by
Dyson, Inc.
WARRANTY SERVICE
• Please fill out and return the Warranty Form, or register online at
www.dyson.com
• Before service can take place, the terms of the limited warranty require that you
contact the Dyson Helpline with your model name/number, serial number, date
and place of purchase. Please keep your purchase receipt in a safe place to
ensure you have this information. The serial number is found on the vacuum’s
rating plate, which is behind the clear bin.
• All work will be carried out by Dyson, Inc. or its authorized agents.
• Any replaced defective parts will become the property of Dyson, Inc.
• Service under this warranty will not extend the period of this warranty.
• If your vacuum is not functioning properly, please call the Dyson Helpline
at 1-866-277-4649. Most issues can be rectified over the telephone by our
trained Customer Care staff. If this is not possible Dyson, Inc. will arrange for
your vacuum to be repaired and returned in full working order at no extra cost
to yourself.
WARRANTY LIMITATIONS AND EXCLUSIONS
• Any implied warranties relating to your vacuum, including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
States and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service
described above. Dyson, Inc. will not be liable for any consequential damages
or incidental damages you may incur in connection with your purchase and
use of your vacuum. This limitation is not allowed by some States and so this
limitation may not apply to you.
• This limited warranty gives you specific legal rights. You may also have other
rights which vary by State.
• This limited warranty is not transferable.
IMPORTANT DATA PROTECTION INFORMATION
• If you choose to opt-in to receive communications from us, your details will be
held by Dyson or others on behalf of Dyson so that we can assist you more
quickly with our Dyson Helpline. From time to time, Dyson may send you special
offers and news of our latest innovations.
• For more information about our data collection practices, please refer to the
Dyson privacy policy at www.dyson.com/privacy
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
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