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en Customer service
10
4Customer service
Cu s t o mer ser vi ce
When contacting our customer service, please provide
the product number (E-Nr.) and production number (FD)
of the appliance. This information is given on the
specifications plate located on the lower section of the
hob and on the label in the user manual.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
Warranty conditions
In the unlikely event that the appliance is damaged or
does not meet your expectations in terms of quality,
please inform us as soon as possible. For the warranty
to be valid, the appliance must not have been tampered
with, or used inappropriately.
The applicable warranty conditions are those set out by
the company's representative office in the country of
purchase. Detailed information is available from retail
outlets. Proof of purchase must be presented to obtain
the benefits of the warranty.
We reserve the right to introduce changes.
7Environmental protection
En v i r o n ment al pr ot ec t i on
If the ) symbol is shown on the specifications plate,
bear in mind the following instructions:
Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly
manner.
The packaging of your appliance has been
manufactured using only the materials which are strictly
necessary to guarantee efficient protection during
transport. These materials are 100% recyclable, thus
reducing the environmental impact. You can also
contribute to caring for the environment by following the
advice below:
■ Dispose of the packaging in the appropriate
recycling bin.
■ Before you get rid of an old appliance, make sure
you disable it. Contact your local authority to find out
the address of your nearest recycling centre to
dispose of your appliance.
■ Do not pour used oil down the sink. Collect it in a
sealed container and take it to an appropriate
collection point or, failing that, place it in the rubbish
bin (it will end up in a controlled dump; this is
probably not the best option, but it will avoid
contaminating ground water).
There is a smell of gas in the
kitchen.
The gas tap is open. Close the gas tap.
The gas cylinder has not been connected correctly. Make sure that the gas cylinder has been connected cor-
rectly.
Gas may be leaking. Close the central tap in the gas line, ventilate the room
and immediately call an authorised installer, who can
inspect the gas system and issue an installation certifi-
cate. Do not use the appliance until you are sure that gas
is not leaking from the system or the appliance.
The burner switches off as
soon as the control knob is
released.
The control knob was not held down for long enough. If the burner is switched on, hold the control knob down
for a few seconds longer.
The burner slots are dirty. Clean the burner slots.
”„, ”…, ”†, ”‡, ”ˆ,
”‰, ”Š appear in the dis-
play.
Electronics fault. Disconnect the hob from the power supply. Wait a few
seconds and then reconnect it. If the indicator remains lit,
contact the after-sales service.
The heat setting indicator in
the display continually devi-
ates from the heat setting that
was selected using the control
knob.
Incorrect calibration of the electronics. Carry out the calibration in accordance with the installa-
tion instructions.
Fault Possible cause Remedial action
GB 0344 892 8989
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.
This appliance is labelled in accordance with
European Directive 2012/19/EU concerning
used electrical and electronic appliances
(waste electrical and electronic equipment -
WEEE). The guideline determines the
framework for the return and recycling of used
appliances as applicable throughout the EU.
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