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TROUBLESHOOTING
If the hob will not operate correctly, before calling the After-Sales Service,
refer to the Troubleshooting Guide to determine the problem.
• Read and follow the instructions given in the section “Daily use”.
• Check that the electricity supply has not been shut o.
• Dry the hob thoroughly after cleaning it.
• If a cooking zone has been selected and an “F” or an “ER” appear
on the display followed by a number, contact the After Sales Service
and inform them (with the exception of the message “F03” or “ER03”
AFTERSALES SERVICE
In order to receive a more complete assistance, please register your
product on www . hotpoint.eu/register.
BEFORE CALLING THE AFTER-SALES SERVICE:
1. See if you can solve the problem by yourself with the help of the
suggestions given in the TROUBLESHOOTING.
2. Switch the appliance o and back on again to see if the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL OCCURS, GET IN
TOUCH WITH THE NEAREST AFTER-SALES SERVICE.
To receive assistance, call the number shown on the warranty booklet or
follow the instructions on the website www . hotpoint . eu.
When contacting our Client After sales service, always specify:
• a brief description of the fault;
• the type and exact model of the appliance;
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Made in X
Type: XXXMod.: XXX
01
XXXX XXX XXXXXXX XXXX XXXXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
• the service number (number after the word Service on the rating
plate). The service number is also indicated on the guarantee
booklet;
• your full address;
• your telephone number.
If any repairs are required, please contact an authorized after-sales
service (to guarantee that original spare parts will be used and repairs
carried out correctly).
that identies the incorrect cleaning of the controls area. To solve the
problem follow the instruction in the "Maintenance and Cleaning"
paragraph).
• If the hob does not work following intensive use, the hob internal
temperature is too high. Wait a few minutes until the hob cools down.
If after the above checks the fault still occurs, get in touch with the nearest
After Sales Service.
MAINTENANCE AND CLEANING
Disconnect the appliance from the power supply.
• Do not use steam cleaning equipment.
• Do not use abrasive sponges or scouring pads as they may damage
the glass.
• After each use, clean the hob (when it is cool) to remove any deposits
and stains from food residue.
• Sugar or foods with a high sugar content can damage the hob and
must be immediately removed.
• Salt, sugar and sand could scratch the glass surface.
• Use a soft cloth, absorbent kitchen paper or a specic hob cleaner
(follow the Manufacturer’s instructions).
• Spills of liquid in the cooking zones can cause the pots to move or
vibrate.
• After cleaning the hob, dry thoroughly.
400011293185
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