www.lg.com
Read this owner’s manual thoroughly before operating the appliance and keep it handy
for reference at all times.
OWNER'S MANUAL
BOTTOM FREEZER
REFRIGERATOR
Copyright © 2020 LG Electronics Inc. All Rights Reserved
MFL71400037
Rev.00_060120
LBNC12231*/LBNC12241*/ LBNC12251*
LRDNC1004*
ENGLISH
TABLE OF CONTENTS
2
3 SAFETY INSTRUCTIONS
3 IMPORTANT SAFETY INSTRUCTIONS
7 PRODUCT OVERVIEW
7 Interior
9 INSTALLATION
9 Installation Overview
9 Unpacking the Refrigerator
10 Choosing the Proper Location
10 Installing the Rear Spacers
11 Dimensions and Clearances
12 Reversing Doors
12 Leveling
12 Turning on the Power
13 OPERATION
13 Before Use
14 Control Panel
16 Water Dispenser
16 Water Dispenser Tank
16 Fresh Converter
17 Fresh Vegetable Drawer
17 Folding Shelf
18 Storing Food
20 SMART FUNCTIONS
20 LG ThinQ Application
20 Smart Diagnosis™ Feature
21 MAINTENANCE
21 Cleaning
25 TROUBLESHOOTING
25 FAQs: Frequently Asked Questions
26 Before Calling for Service
32 LIMITED WARRANTY
32 FOR USA
35 FOR CANADA
3
SAFETY INSTRUCTIONS
ENGLISH
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always
read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or
CAUTION. These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of
injury, and tell you what may happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons
when using this product, follow basic precautions, including the following:
INSTALLATION
• To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including
the use of long-sleeved gloves and safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Only connect this product to a dedicated grounded electrical outlet rated for use with this product
(115 V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a
standard 3-prong wall outlet.
• Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
• The appliance must be positioned for easy access to a power source.
• When moving the refrigerator, be careful not to roll over or damage the power cord.
• Contact an authorized service center when installing or relocating the refrigerator.
4
SAFETY INSTRUCTIONS
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
• Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may
deteriorate.
• Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as
stoves or heaters.
• Do not bend or pinch the power cord excessively or place heavy objects on it.
OPERATION
• This product is not to be used for special purposes such as the storage of medicine or test materials or
for use on ships, etc.
• DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the
refrigerator. They could damage the refrigerator and seriously injure themselves.
• Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
• Children should be supervised to ensure that they do not play with the refrigerator.
• Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily
small. Be careful closing doors when children are nearby.
• Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing
so may cause frostbite.
• Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
• Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
• Do not use a cord that shows cracks or abrasion damage along its length or at either the plug or
connector end. Immediately have all power cords that have become frayed or otherwise damaged
repaired or replaced by qualified service personnel.
• Do not operate the refrigerator or touch the power cord with wet hands.
• Do not modify or extend the power cord.
• Do not use an uncertified power outlet. Do not plug appliance into a damaged wall outlet.
• Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could
result in personal injury or electric shock.
• In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an
authorized service center before resuming use. Do not touch the refrigerator or power cord of the
refrigerator.
• Disconnect the power cord immediately and contact an authorized service center if there is a strange
noise, odor, or smoke coming from the appliance.
• Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
• Do not place or use an electrical appliance inside the refrigerator, unless it is of a type recommended by
the manufacturer.
• Do not put animals inside the appliance.
• Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable
objects (such as candles and lamps) on the appliance.
• If connected to a circuit protected by fuses, use time delay fuse.
• Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
• Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
5
SAFETY INSTRUCTIONS
ENGLISH
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless they are
of the type recommended by the manufacturer.
• The refrigerant and insulation blowing gas used in the appliance require special disposal procedures.
When disposing, please consult with service agent or a similarly qualified person.
MAINTENANCE
• Do not use a hair dryer to dry the inside of the refrigerator.
• Do not light a candle to remove odors in the refrigerator.
• In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is
adequately ventilated and contact an authorized service center.
• Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
• This appliance can be used by children aged from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience and knowledge if they have been given
supervision or instruction concerning use of the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made
by children without supervision.
• Unplug the power plug before cleaning or repairing the refrigerator.
• The refrigerator compartment lights are interior LED lighting, and service should be performed by a
qualified technician.
• Unplug the power plug immediately in the event of a blackout or thunderstorm.
• Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
• Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen,
break the container and cause injury.
• Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
• Do not use or place flammable substances (chemicals, medicine, cosmetics, etc) near the refrigerator
or store them inside the refrigerator. Do not place the refrigerator in the vicinity of flammable gas.
DISPOSAL
• Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When
disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave
the shelves in place so that children may not easily climb inside.
• If disposing of a refrigerator, make sure the refrigerant is removed for proper disposal by a qualified
servicer. If you release the refrigerant, you may be fined or imprisoned in accordance with the relevant
environmental law.
GROUNDING INSTRUCTIONS
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
• Have a certified electrician check the wall outlet and wiring for proper grounding.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out
from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric shock.
6
SAFETY INSTRUCTIONS
CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or damage to
the product or property when using this product, follow basic precautions, including
the following:
INSTALLATION
• Do not install the refrigerator where there may be a danger of the unit falling.
• The refrigerator must be properly installed in accordance with the Installation Instructions.
OPERATION
• Do not use aerosols near the refrigerator.
• This appliance is intended to be used only in domestic and similar applications.
• Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are
cracked or broken.
• Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or
personal injury if items are removed with excessive force.
• Do not overfill the appliance with food. Doing so may cause personal injury or property damage.
MAINTENANCE
• Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
• Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas.
Do not use a wet or damp cloth when cleaning the plug.
• Do not spray water directly on the inside or outside of the refrigerator.
• Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed
to sudden temperature changes.
This appliance contains a small amount of isobutane refrigerant (R600a), which is
combustible. When transporting and installing the appliance, care should be taken to ensure
that no parts of the refrigerating circuit are damaged. Refrigerant squirting out of the pipes
could ignite or cause an eye injury. If a leak is detected, avoid any naked flames or potential
sources of ignition and air the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the refrigerating circuit
occurs, the size of the room in which the appliance may be sited depends on the amount of
refrigerant used. The room must be 10.8 square feet (1 square meter) in size for every 8g of
R600a refrigerant inside the appliance. The amount of refrigerant in your particular appliance
is shown on the identification plate inside the appliance. Never start up an appliance showing
any signs of damage. If in doubt, consult your dealer.
SAVE THESE INSTRUCTIONS
ENGLISH
7
PRODUCT OVERVIEW
PRODUCT OVERVIEW
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.
NOTE
• The appearance or components of the appliance may differ from model to model.
Interior
a
Control Panel
Sets the refrigerator and freezer temperatures.
b
Smart Diagnosis Speaker
This function is used to assist the LG Electronics Customer Information Center agents if you call for
service.
c
LED Interior Lighting
Lights up the inside of the refrigerator.
d
Adjustable Refrigerator Shelf
The refrigerator shelves are adjustable to meet individual storage needs.
• The shelf height can be adjusted by inserting the shelf in another groove.
• Store foods with higher moisture content at the front of the shelf.
• The number of shelves will differ from model to model.
e
Folding Shelf†
Store taller items, such as gallon containers or bottles, by pushing the front half of the shelf
underneath the back half of the shelf.
8
PRODUCT OVERVIEW
f
Bottle Rack†
Stores tall bottles or containers.
CAUTION
• Do not store short bottles or containers on the bottle rack. The items may fall and cause an injury or
appliance damage.
g
Fresh Vegetable Drawer†
Helps vegetables and fruit to stay crisp and controls humidity.
h
Fresh Converter†
Stores food items at a different temperature than the regular refrigerator area. Slide the lever to set
the temperature for storing vegetables, meat, or fish.
• The drawer can be removed for additional storage space.
i
Movable Egg Tray†
Conveniently stores eggs or other small items.
• Do not use the egg tray in the freezer. To keep eggs fresh longer, do not store them on the top
shelf of the refrigerator or in the vegetable drawer.
j
Refrigerator Door Bin†
Stores chilled food, drinks, or condiments.
k
Water Dispenser Tank†
Supplies water to the dispenser. On non-plumbed models, this is filled manually. Fill with potable
water only.
l
Freezer Drawer
Use for long-term storage of frozen items.
m
Ice Tray
For producing and storing ice.
For additional storage space, remove the ice tray or ice bin.
† This feature is only available on some models.
PRODUCT SPECIFICATIONS
The appearance and specifications listed in this manual may vary due to constant product improvements.
Electrical requirements: 115 V, 60 Hz
Model LBNC12231*/LBNC12241*/ LBNC12251* LRDNC1004*
Description Bottom Freezer Refrigerator Bottom Freezer Refrigerator
Net weight 154 lb (70 kg) 139 lb (63 kg)
ENGLISH
9
INSTALLATION
INSTALLATION
Installation Overview
Please read the following installation instructions first after purchasing this product or transporting it to
another location.
Unpacking the Refrigerator
Choosing the Proper
Location
Leveling and Door
Alignment
Unpacking the Refrigerator
WARNING
• Use two or more people to move and install
the refrigerator. Failure to do so can result in
back injury or other injury.
• The refrigerator is heavy. Protect the floor
when moving the refrigerator for cleaning or
service. Always pull the refrigerator straight
out when moving it. Do not wiggle or walk the
refrigerator when trying to move it, as floor
damage could occur.
• Keep flammable materials and vapors, such
as gasoline, away from the refrigerator.
Failure to do so can result in fire, explosion,
or death.
NOTE
• Remove tape and any temporary labels from
your refrigerator before using. Do not remove
any warning labels, the model and serial number
label, or the Tech Sheet that is located under the
front of the refrigerator.
• To remove any remaining tape or glue, rub
the area briskly with your thumb. Tape or glue
residue can also be easily removed by rubbing
a small amount of liquid dish soap over the
adhesive with your fingers. Wipe with warm
water and dry.
• Do not use sharp instruments, rubbing alcohol,
flammable fluids, or abrasive cleaners to remove
tape or glue. These products can damage the
surface of your refrigerator.
• Reinstall or adjust shelves as needed.
Refrigerator shelves are installed in the shipping
position. Reinstall shelves according to your
individual storage needs.
10
INSTALLATION
Choosing the Proper Location
Electricity
Use an individual, grounded outlet:115 Volts, 60 Hz,
AC, 15 Amps minimum.
WARNING
• Do not overload house wiring and cause a
fire hazard by plugging in multiple appliances
in the same outlet with the refrigerator.
• To reduce the risk of electric shock, do not
install the refrigerator in a wet or damp area.
Flooring
To avoid noise and vibration, the unit must be
installed and leveled on a solidly constructed floor.
If required, adjust the leveling legs to compensate
for the unevenness of the floor.
NOTE
• Installing on carpeting, soft tile surfaces, a
platform or weakly supported structure is not
recommended.
Ambient Temperature
Install this appliance in an area where the
temperature is between 55 °F (13 °C) and 110 °F
(43 °C).
If the temperature around the appliance is too low
or high, cooling ability may be adversely affected.
Installing the Rear Spacers
This feature is only available on some models.
• There are 2 rear spacers included with the
accessory kit inside the appliance. Install the
spacers on the upper corners at the back of the
appliance.
NOTE
• The spacers help improve the energy efficiency of
the appliance by providing clearance between the
back of the appliance and the wall. This allows for
improved air circulation.
ENGLISH
11
INSTALLATION
Dimensions and Clearances
• Check the dimensions of the appliance and the installation path to ensure there is sufficient room to
move the refrigerator through doors or narrow openings.
• The installation location chosen for the refrigerator should allow space behind the unit for connections
and airflow and space in front to open the doors.
• Too small of a distance from adjacent items may result in lowered freezing capability and increased
electricity consumption charges. Allow at least 24 1/5” inches (615 mm) in front of the refrigerator to
open the doors, and at least 2 inches (50 mm) between the back of the refrigerator and the wall.
B
D
C
F
G
E
A
- List
LBNC12231*/
LBNC12241*/
LBNC12251*
LRDNC1004*
A Depth
26 5/8”
(677mm)
26 5/8”
(677mm)
B Width
23 1/2’’
(595mm)
23 1/2’’
(595mm)
C Height to Top of Case
73 1/4’’
(1860mm)
67 3/4’’
(1720mm)
D Height to Top of Hinge
73 1/4’’
(1862mm)
67 3/4’’
(1722mm)
E Back Clearance
2’’
(50 mm)
2’’
(50 mm)
F Depth without Door
24”
(610mm)
24”
(610mm)
G Depth (Total with Door Open 90°)
48 3/16”
(1225mm)
48 3/16”
(1225mm)
K Front Clearance
29 1/8’’
(740mm)
29 1/8’’
(740mm)
12
INSTALLATION
Reversing Doors
This feature is only available on some models.
Your appliance is designed with reversible doors,
so that they may open from either the left or right
hand side to suit your kitchen design.
NOTE
• Door reversal must be done by an authorized
installer or service person. If it is not, the doors
will not be covered by the warranty.
Leveling
The refrigerator has two front leveling legs. Adjust
the legs to alter the tilt from front-to back or side-to
side. If the refrigerator seems unsteady, or the
doors do not close easily, adjust the refrigerator’s
tilt using the instructions below:
1
Turn the leveling leg to the left to raise that
side of the refrigerator or to the right to lower
it. It may take several turns of the leveling leg
to adjust the tilt of the refrigerator.
2
Open both doors and check to make sure that
they close easily. If the doors do not close
easily, tilt the refrigerator slightly more to the
rear by turning both leveling legs to the left. It
may take several more turns, and be sure to
turn both leveling legs the same amount.
Turning on the Power
• After installing, plug the refrigerator’s power cord
into a 3-prong grounded outlet and push the
refrigerator into the final position.
CAUTION
• Connect to a rated power outlet.
• Have a certified electrician check the wall
outlet and wiring for proper grounding.
• Do not damage or cut off the ground terminal
of the power plug.
Position the Refrigerator
• Arrange the refrigerator so that it does not
vibrate against adjoining surfaces or against the
wall. Be sure to maintain at least a 2” clearance
behind the refrigerator for proper ventilation.
ENGLISH
13
OPERATION
OPERATION
Before Use
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust that accumulated during
shipping.
CAUTION
• Do not scratch the refrigerator with a sharp object or use a detergent
that contains alcohol, a flammable liquid or an abrasive when removing
any tape or adhesive from the refrigerator. Remove adhesive residue by
wiping it off with your thumb or dish detergent.
• Do not peel off the model or serial number label or the technical
information on the rear surface of the refrigerator.
Open refrigerator doors to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any
adhesive tape from inside the refrigerator and open the refrigerator doors for
ventilation.
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting food
in it. Check the flow of cold air in the freezer compartment to ensure proper
cooling.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the food
to spoil, or a bad odor to remain inside the refrigerator.
The refrigerator makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
14
OPERATION
Control Panel
Depending on the model, some of the following functions may not be available.
The control panel may differ from model to model.
Control Panel Features
Type A
Type B
a
Freezer Temperature
Indicates the set temperature of the freezer compartment in Celsius (°C) or Fahrenheit (°F).
The default freezer temperature is 0°F (-18 °C). Press the Freezer button repeatedly to select a new
set temperature from -9 °F to 5 °F (-23 °C to -15 °C).
b
Express Freeze
This function increases both ice making and freezing capabilities.
• To activate, press and hold the Express Freeze button until the LED lights up on the control panel.
• The function operates for about 24 hours, then turns off automatically.
• Stop the function manually by pressing and holding the button again.
c
Refrigerator Temperature
Indicates the set temperature of the refrigerator compartment in Celsius (°C) or Fahrenheit (°F).
The default refrigerator temperature is 37 °F (3°C). Press the Refrigerator button repeatedly to
select a new set temperature from 34 °F to 45 °F (1 °C to 7 °C).
NOTE
• The displayed temperature is the target temperature, and not the actual temperature of the
refrigerator. The actual temperature depends on the food inside the refrigerator.
ENGLISH
15
OPERATION
d
Express Cool
Use this function to quickly cool a large amount of fresh food.
• To activate, press and hold the Express Cool button until the LED lights up on the control panel.
• The function operates for about 24 hours, then turns off automatically.
• Stop the function manually by pressing and holding the button again.
e
Vacation
Set the refrigerator to this power saving mode to reduce energy consumption when you are away
from home for a few days.
• Press the Vacation button to turn the function off or on. The LED stays lit when the function is on.
• When this function is on, the other buttons on the control panel are locked. When you return home,
remember to turn this function off to unlock the other buttons and return the refrigerator to its
previous temperature settings.
SABBATH (On Some Models)
Sabbath mode is used on the Jewish Sabbath and holidays.
• To turn Sabbath mode on, touch the display to activate it, then press and hold the Express Cool
and Vacation buttons for 3 seconds until both LEDs turn on.
• Sabbath mode automatically turns off after 96 hours.
• To turn Sabbath mode off manually, press and hold the Express Cool and Vacation buttons for 3
seconds.
• Once turned on, Sabbath mode is maintained even after a power outage.
• Selecting Sabbath mode automatically turns off the alarm functions.
16
OPERATION
Water Dispenser
This feature is only available on some models.
• Press the dispenser paddle a with a glass or
other container to dispense cold water.
CAUTION
• Keep children away from the dispenser to
prevent them from playing with or damaging
the controls.
Water Dispenser Tank
This feature is only available on some models.
1
Open the small cover on the top of the water
tank.
2
Fill the water tank with potable water and close
the cover.
• The water tank can hold up to 0.61 gallons
(2.3 liters).
CAUTION
• Children should not be allowed near the
dispenser tank. If the child drops the water
dispenser tank while it is completely filled
with water, injury may occur. Do not fill the
water tank with hot water or with liquids other
than water.
• Do not apply excessive force or impact when
removing or assembling the water dispenser
tank. Doing so can cause appliance damage
or injury.
NOTE
• After installation or after storing the refrigerator,
wash the water dispenser tank before using it.
• The water dispenser tank must be assembled
correctly to avoid water leaking from the tank
into the appliance.
• If the dispenser does not dispense water, check
the dispenser tank and refill it if needed.
• It is normal to hear a sound from the tank when
water is supplied to the dispenser.
Fresh Converter
This feature is only available on some models.
Control the temperature in the Fresh Converter
drawer by sliding the lever a at the front of the
compartment. Choose between Vegetables (cold),
Fish (colder) and Meat (coldest).
To avoid damaging vegetables, do not store them
at the Fish or Meat settings.
b
For storing vegetables.
c
For storing fish.
d
For storing meat.
ENGLISH
17
OPERATION
Fresh Vegetable Drawer
This feature is only available on some models.
This drawer helps to keep fruit and vegetables
fresh. You can control the amount of humidity by
sliding the lever at the front of the drawer.
b
For storing vegetables.
c
For storing fruit.
Folding Shelf
This feature is only available on some models.
Fold the shelf to make room for taller items in
front, such as gallon containers or wine bottles.
1
To fold the shelf, lift the front of the sliding
shelf slightly and slide it inward under the rear
half of the shelf. Pull the sliding shelf forward
to return it to the original position.
2
To remove the rear half shelf, slide the front
sliding shelf in under the rear half shelf. Then
lift the rear half shelf to remove it.
NOTE
• Make sure the 2 halves of the shelf are securely
reassembled before placing items on the shelf.
18
OPERATION
Storing Food
CAUTION
• Do not overfill or pack items too tightly into
door bins. Doing so may cause damage
to the bin or personal injury if items are
removed with excessive force.
• Do not store glass containers in the freezer.
Contents may expand when frozen, break
the container and cause injury.
NOTE
• If you are leaving home for a short period, like a
short vacation, the refrigerator should be left on.
Refrigerated foods that are able to be frozen will
stay preserved longer if stored in the freezer.
• If you are leaving the refrigerator turned off for
an extended period, remove all food and unplug
the power cord. Clean the interior, and leave the
doors open to prevent fungi from growing in the
refrigerator.
• Do not store food with high moisture content
towards the top of the refrigerator. The moisture
could come in direct contact with the cold air
and freeze.
• Wash food before storing it in the refrigerator.
Vegetables should be washed, and food
packaging should be wiped down to prevent
adjacent foods from being contaminated.
• If the refrigerator is kept in a hot and humid
place, frequent opening of the door or storing a
lot of vegetables in the refrigerator may cause
condensation to form. Wipe off the condensation
with a clean cloth or a paper towel.
• If the refrigerator doors are opened or closed too
often, warm air may penetrate the refrigerator
and raise its temperature. This can increase the
running costs of the unit.
Food Storage Tips
Wrap or store food in the refrigerator in airtight
and moisture-proof material unless otherwise
noted. This prevents food odor and taste transfer
throughout the refrigerator. For dated products,
check date code to ensure freshness.
Food How to Store
Butter or
Margarine
Keep opened butter in covered
dish or closed compartment. When
storing an extra supply, wrap in
freezer packaging and freeze.
Cheese
Store in original wrapping until
used. Once opened, rewrap tightly
in plastic wrap or aluminum foil.
Milk
Wipe milk cartons. For coldest
milk, place containers on an
interior shelf.
Eggs
Store in original carton on interior
shelf, not on door shelf.
Fruit
Do not wash or hull fruit until it
is ready to be used. Sort and
keep fruit in original container in
a crisper, or store in completely
closed paper bag on refrigerator
shelf.
Leafy
Vegetables
Remove store wrapping, trim or
tear off bruised and discolored
areas, wash in cold water, and
drain. Place in plastic bag or
plastic container and store in
crisper.
Vegetables
with skins
(carrots,
peppers)
Place in plastic bags or plastic
container and store in crisper.
Fish
Freeze fresh fish and shellfish
if they are not being eaten the
same day purchased. Eating fresh
fish and shellfish the same day
purchased is recommended.
Leftovers
Cover leftovers with plastic wrap
or aluminum foil, or store in plastic
containers with tight lids.
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19
OPERATION
Storing Frozen Food
Check a freezer guide or a reliable cookbook
for further information about preparing food for
freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity
of food. Do not put more unfrozen food into the
freezer than will freeze within 24 hours (no more
than 2 to 3 pounds of food per cubic foot of freezer
space). Leave enough space in the freezer for air
to circulate around packages. Be careful to leave
enough room at the front so the door can close
tightly.
Storage times will vary according to the quality and
type of food, the type of packaging or wrap used
(how airtight and moisture-proof) and the storage
temperature. Ice crystals inside a sealed package
are normal. This simply means that moisture in the
food and air inside the package have condensed,
creating ice crystals.
NOTE
• Allow hot foods to cool at room temperature
for 30 minutes, and then package and freeze.
Cooling hot foods before freezing saves energy.
Packaging
Successful freezing depends on correct
packaging. When you close and seal the package,
it must not allow air or moisture in or out. If it
does, you could have food odor and taste transfer
throughout the refrigerator and could also dry out
frozen food.
Packaging recommendations
• Rigid plastic containers with tight-fitting lids
• Straight-sided canning/freezing jars
• Heavy-duty aluminum foil
• Plastic-coated paper
• Non-permeable plastic wraps
• Specified freezer-grade self-sealing plastic bags
Follow package or container instructions for proper
freezing methods.
Do not use
• Bread wrappers
• Non-polyethylene plastic containers
• Containers without tight lids
• Wax paper or wax-coated freezer wrap
• Thin, semi-permeable wrap
20
SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with the
or logo.
The LG ThinQ application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Feature
Smart Diagnosis™
− This function provides useful information
for diagnosing and solving issues with the
appliance based on the pattern of use.
NOTE
• This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the
Google Play Store or Apple App Store on a smart
phone. Follow instructions to download and install
the application.
Smart Diagnosis™ Feature
This feature is only available on models with the
or logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s
negligence, the service may not operate due to
external factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided in
the LG ThinQ application.
1
Open the refrigerator door.
2
Press the Vacation button.
• If the door has been open for longer than 60
seconds, close the door and repeat steps 2
and 3.
3
Hold the mouthpiece of your phone in front
of the speaker that is located at the left of the
control panel.
4
Press and hold the Freezer button for three
seconds while continuing to hold your phone
to the speaker.
5
After you hear three beeps, release the
Freezer button.
6
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown
is over and the tones have stopped, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
ENGLISH
21
MAINTENANCE
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so
can result in fire, explosion, or death.
CAUTION
• Do not use an abrasive cloth or sponge
when cleaning the interior and exterior of the
refrigerator.
• Do not place your hand on the bottom
surface of the refrigerator when opening and
closing the doors.
General Cleaning Tips
• Both the refrigerator and freezer sections defrost
automatically; however, clean both sections
once a month to prevent odors.
• Wipe up spills immediately.
• Unplug the refrigerator or disconnect power
before cleaning.
• Remove all removable parts, such as shelves.
• Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use abrasive or
harsh cleaners.
• Hand wash, rinse and dry all surfaces
thoroughly.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not
use cleaning agents containing flammable
substances.
− This may cause discoloration or damage to
the appliance.
− Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
Exterior
For products with black stainless steel exterior,
spray glass cleaner on a clean, microfiber cloth
and rub in direction of grain. Do not spray glass
cleaner directly at the display panel. Do not use
harsh or abrasive cleaners.
Inside Walls
• Allow freezer to warm up so the cloth will not
stick.
To help remove odors, wash the inside of the
refrigerator with a mixture of baking soda and
warm water. Mix 2 tablespoons of baking soda to 1
quart of water (26 g soda to 1 liter water.) Be sure
the baking soda is completely dissolved so it does
not scratch the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use cleaning
waxes, concentrated detergents, bleaches,
or cleaners containing petroleum on plastic
refrigerator parts.
Plastic Parts (covers and panels)
Use a clean sponge or soft cloth and a mild
detergent in warm water. Do not use glass
cleaners, abrasive cleaners, or flammable fluids.
These can scratch or damage the material.
22
MAINTENANCE
Door Bins
Removing the Door Bins
Hold both edges of the bin and remove it by lifting
it upward.
Assembling the Door Bins
1
Hold both edges of the door bin, gently push
one edge to assemble, and then in the same
manner assemble the other edge.
2
After assembling, tap the door bin gently to fix
it horizontally.
Refrigerator Shelves
Removing the Shelves
Lift the rear edge of the shelf and then pull it out.
1
2
Assembling the Shelves
Assemble the shelf in the reverse order of the
removal process.
Vegetable Drawer
Removing the Vegetable Drawer
1
Remove the contents of the drawer. Hold the
handle of the vegetable drawer and pull it out
completely until it stops.
2
Lift the vegetable drawer up and remove it by
pulling it out.
CAUTION
• To avoid injuries, empty the drawer before
removing it.
ENGLISH
23
MAINTENANCE
Assembling the Vegetable Drawer
Assemble the vegetable drawer in the reverse
order of the removal process.
Vegetable Drawer Cover
Removing the Cover
1
To remove the vegetable drawer cover, lift the
front with one hand and support underneath
the cover with the other hand. Tilt the cover 45
degrees and pull it forward to remove it.
2
After removing the vegetable drawer cover,
pull the front section of the crisper cover down.
3
Pull the crisper cover out to remove it.
Assembling the Cover
1
Slide the tabs at the back of the crisper cover
into the slots at the back of the drawer cover.
2
Push the front of the crisper cover up to snap
the front tabs into place.
3
Hold the vegetable drawer cover at a
45-degree angle and insert it into the
refrigerator. Supporting the cover with one
hand, bring the cover to a horizontal position
and lower it onto the guides. Push the cover
back into place.
Freezer Drawer
Removing the Freezer Drawer
1
Remove the contents of the drawer. Hold the
handle of the freezer drawer and pull it out
completely until it stops.
2
Lift the freezer drawer up and remove it by
pulling it out.
Assembling the Freezer Drawer
Assemble the freezer drawer in the reverse order
of the removal process.
24
MAINTENANCE
Cleaning the Water Dispenser
Cleaning the Dispenser Tray
The dispenser tray may become wet easily due
to spilled water. Wipe the entire area with a damp
cloth.
Cleaning the Water Outlet
Wipe the water outlet frequently with a clean cloth
as it may get dirty easily. Please note that lint from
a cloth may adhere to the outlet.
Condenser Coils
Use a vacuum cleaner with a brush or crevice
attachment to clean the condenser cover and
vents. Do not remove the panel covering the
condenser coil area.
ENGLISH
25
TROUBLESHOOTING
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: What are the best temperature settings for my freezer and refrigerator?
A: The default setting for the freezer is 0° Fahrenheit (-18° Celsius). The default setting for the
refrigerator is 37° Fahrenheit (3° Celsius). Adjust these settings as necessary to keep food at
desired temperatures. Milk should be cold when stored on the inner shelf of the refrigerator. Ice
cream should be firm and ice cubes should not melt in the freezer. To switch the display from
Fahrenheit to Celsius, press and hold the Freezer and Refrigerator buttons until you hear a beep
and the settings in the display change.
Q: How do I set the freezer and refrigerator temperatures?
A: Repeatedly press the Freezer or Refrigerator button on the control panel until the desired
temperature appears. The numbers will cycle from highest to lowest and then return to the highest
again with continuous pressing.
26
TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause & Solutions
Refrigerator and Freezer
section are not cooling.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Setting the Controls section for proper
temperature settings.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise
slightly. Wait 30 minutes and confirm the proper temperature has been
restored once the defrost cycle has completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired
temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its
side, it is necessary for the refrigerator to stand upright for 24 hours
before connecting it to power.
Cooling system runs too
much.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy
due to more efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was
added.
• Adding food and opening the door warms the refrigerator, requiring the
compressor to run longer in order to cool the refrigerator back down.
In order to conserve energy, try to get everything you need out of the
refrigerator at once, keep food organized so it is easy to find, and close
the door as soon as the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, the “Doors
will not close correctly or pop open” section.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room
temperatures (70 °F) expect your compressor to run about 40 % to 80
% of the time. Under warmer conditions, expect it to run even more
often. The refrigerator should not be operated above 110 °F.
ENGLISH
27
TROUBLESHOOTING
Problem Possible Cause & Solutions
Interior moisture buildup.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm,
humid air enters the compartment. This raises the temperature and
moisture level within the compartment. To lessen the effect, reduce the
frequency and duration of door openings.
Doors are not closed correctly.
• See the “Doors will not close correctly or pop open” section.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments
when the doors are opened leading to condensation or frost.
Maintaining a reasonable level of humidity in the home will help to
control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
• During the defrost cycle, the temperature of each compartment may rise
slightly and condensation may form on the back wall. Wait 30 minutes
and confirm that the proper temperature has been restored once the
defrost cycle has completed.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can lead
to moisture accumulation within each compartment. Wipe all containers
dry and store food in sealed packaging to prevent condensation and
frost.
Food is freezing in the
refrigerator compartment.
Food with high water content was placed near an air vent.
• Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time
and wait for the temperature to stabilize. Refer to the Control Panel
section for more information.
Refrigerator is installed in a cold location.
• When the refrigerator is operated in temperature below 41°F (5°C), food
can freeze in the refrigerator compartment. The refrigerator should not
be operated in temperature below 55°F (13°C).
Refrigerator or Freezer
section is too warm.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired
temperature.
The air vents are blocked. Cold air circulates from the freezer to
the fresh food section and back again through air vents in the wall
dividing the two sections.
• Locate air vents by using your hand to sense airflow and move all
packages that block vents and restrict airflow. Rearrange items to allow
air to flow throughout the compartment.
28
TROUBLESHOOTING
Problem Possible Cause & Solutions
Refrigerator or Freezer
section is too warm.
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm,
humid air enters the compartment. This raises the temperature and
moisture level within the compartment. To lessen the effect, reduce the
frequency and duration of door openings.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 °F.
A large amount of food or hot food was added to either
compartment.
• Adding food warms the compartment requiring the cooling system to
run. Allowing hot food to cool to room temperature before putting it in
the refrigerator will reduce this effect.
Doors not closed correctly.
• See the Doors will not close correctly or pop open section in Parts &
Features Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a
time and wait for the temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise
slightly and condensation may form on the back wall. Wait 30 minutes
and confirm the proper temperature has been restored once the defrost
cycle has completed..
Refrigerator or Freezer
section is too cold.
Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a time
and wait for the temperature to stabilize. Refer to the Control Panel for
more information.
Frost or ice crystals form
on frozen food (inside of
sealed package).
Condensation from food with a high water content has frozen inside
of the food package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long
period of time.
Frost or ice crystals form
on frozen food (outside of
package).
Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm,
humid air enters the compartment. This raises the temperature and
moisture level within the compartment. Increased moisture will lead to
frost and condensation. To lessen the effect, reduce the frequency and
duration of door openings.
Door is not closing properly.
• Refer to the Doors will not close correctly or pop open section in the
Troubleshooting section.
ENGLISH
29
TROUBLESHOOTING
Making Ice
Problem Possible Cause & Solutions
Ice tray is not making
enough ice.
Doors are opened often or for long periods of time.
• If the doors of the unit are opened often, ambient air will warm the
refrigerator which will prevent the unit from maintaining the set
temperature. Lowering the refrigerator temperature can help, as well as
not opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will be affected.
See the “Doors will not close correctly or pop open” section in Parts &
Features Troubleshooting for more information.
The temperature setting for the freezer is too warm.
• The recommended temperature for the freezer compartment for
normal ice production is 0°F. If the freezer temperature is warmer, ice
production will be affected.
Ice tray is not making ice.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired
temperature and water to begin freezing in the ice tray.
Ice has bad taste or odor.
Ice has been stored for a long time.
• Ice that has been stored for too long will shrink, become cloudy, and
may develop a stale taste. Throw away old ice and make a new supply.
The food has not been stored properly in either compartment.
• Rewrap the food. Odors may migrate to the ice if food is not wrapped
properly.
The interior of the refrigerator needs to be cleaned.
• See the Maintenance section for more information.
The ice storage bin needs to be cleaned.
• Empty and wash the bin (discard old cubes). Make sure that the bin is
completely dry before reinstalling it.
30
TROUBLESHOOTING
Parts & Features
Problem Possible Cause & Solutions
Doors will not close
correctly or pop open.
Food packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, shelves, door bins, or drawers are out of
position.
• Push bins all the way in and put crisper cover, shelves and drawers into
their correct positions. See the Operation section for more information.
The doors were removed during product installation and not
properly replaced.
• Contact the installer to properly install the doors.
Refrigerator is not leveled properly.
• Contact the installer to properly level the refrigerator.
Doors are difficult to open.
The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of
appliance polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the
warm air cools, it can create a vacuum. If the door is hard to open, wait
one minute to allow the air pressure to equalize, then see if it opens
more easily.
Refrigerator wobbles or
seems unstable
Leveling legs are not adjusted properly.
• Contact the installer to properly level the refrigerator.
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to
complete installation.
Lights do not work.
LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and service
should be performed by a qualified technician.
The interior of the
refrigerator is covered with
dust or soot.
The refrigerator is located near a fire source, such as a fireplace,
chimney, or candle.
• Make sure that the refrigerator is not located near a fire source, such as
a fireplace, chimney or candle.
ENGLISH
31
TROUBLESHOOTING
Noises
Problem Possible Cause & Solutions
Clicking
The defrost control will click when the automatic defrost cycle
begins and ends. The thermostat control (or refrigerator control on
some models) will also click when cycling on and off.
• Normal Operation
Rattling
Rattling noises may come from the flow of refrigerant or items
stored on top of or around the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the
Leveling and Door Alignment section.
Refrigerator with linear compressor was jarred while running.
• Normal Operation
Whooshing
Evaporator fan motor is circulating air through the refrigerator and
freezer compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling
Refrigerant flowing through the cooling system.
• Normal Operation
Popping
Contraction and expansion of the inside walls due to changes in
temperature.
• Normal Operation
Sizzling
Water dripping on the defrost heater during a defrost cycle.
• Normal Operation
Vibrating
If the side or back of the refrigerator is touching a cabinet or wall,
some of the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back cannot
vibrate against any wall or cabinet.
Dripping
Water running into the drain pan during the defrost cycle.
• Normal Operation
Pulsating or high-pitched
sound
Your refrigerator is designed to run more efficiently to keep
your food items at the desired temperature. The high efficiency
compressor may cause your new refrigerator to run longer than your
old one, but it is still more energy efficient than previous models.
While the refrigerator is running, it is normal to hear a pulsating or
high-pitched sound.
• Normal Operation
32
LIMITED WARRANTY
LIMITED WARRANTY
FOR USA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD
OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics (“LG”) will, at its option, repair or
replace the Product. This limited warranty is valid only to the original retail purchaser of the Product and
applies only when purchased and used within the United States including U.S. Territories.
WARRANTY PERIOD
Refrigerator/Freezer
Sealed System
(Condenser, Dryer,
Connecting Tube and
Evaporator)
Compressor
One (1) year from the date
of original retail purchase
Five (5) years from the
date of original retail
purchase
Five (5) years from
the date of original
retail purchase
Linear / Inverter
Compressor Only : Parts
Only for years 6-10 from
the date of original retail
purchase (Consumer will
be charged for labor)
Parts and Labor (internal/
functional parts only)
Parts and Labor Parts and Labor
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS
LIMITED IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO
CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE,
IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT,
LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID
BY YOU FOR THE PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations
on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This
limited warranty gives you specific legal rights and you may also have other rights that vary from state to
state.
ENGLISH
33
LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized
repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air.
• Damage resulting from operating the product in a corrosive atmosphere or contrary to the product
owner’s manual.
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods,
acts of God, or any other causes beyond the control of LG.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the
intended purpose.
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance. Improper
repair includes use of parts not authorized by LG. Improper installation or maintenance includes
installation or maintenance contrary to the Product owner’s manual.
• Damage or failure caused by unauthorized modification or alteration, or if used for other than the
intended purpose.
• Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure caused by transportation and handling, including scratches, dents, chips, and/or other
damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
• Damage or missing items to any display, open box, or discounted Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Use of accessories (e.g., water filters, etc.), components, or consumable cleaning products that are not
authorized by LG.
• Replacement of light bulbs, filters, or any consumable parts.
• When Product is used for other than normal and proper household use (e.g. commercial or industrial
use, offices, and recreational facilities or vehicles) or contrary to the instructions outlined in the Product’s
owner’s manual.
• Costs associated with removal and reinstallation of your Product for repairs.
• Shelves, door bins, drawers, handle and accessories, except for internal/functional parts covered under
this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be borne by the
consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION
MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.
34
LIMITED WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than
$25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules. Except
as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured
by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration
fees will be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies
previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000,
the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held
at a location within the federal judicial district in which you reside unless we both agree to another location
or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later
than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i)
sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-800-980-
2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the
date on which the product was purchased; (c) the product model name or model number; and (d) the serial
number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/
us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do
not opt out, then you accept all terms and conditions of the arbitration provision described above.
ENGLISH
35
LIMITED WARRANTY
FOR CANADA
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN
COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN
OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR
RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal
and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will,
at its option, repair or replace the Product upon receipt of proof of the original retail purchase. This
limited warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)
Refrigerator
Sealed System (Condenser, Dryer,
Connecting Tube and Evaporator)
Linear / Inverter Compressor
One (1) year from the
date of original retail
purchase
One (1) year from
the date of original
retail purchase
Seven (7) years from
the date of original
retail purchase
Ten (10) years from the date
of original retail purchase
Parts and Labor
(internal/ functional
parts only)
Parts and Labor
Parts only (Consumer
will be charged for labor)
Part only (Consumer will be
charged for labor)
• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT
AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER
WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS
SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR
ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH
THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW,
IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES
SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR
ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS OF
ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER
ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL
BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY,
IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts with
such provincial law without affecting the remainder of this warranty’s terms.
36
LIMITED WARRANTY
THIS LIMITED WARRANTY DOES NOT COVER:
• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring
or plumbing; or iii) correct unauthorized repairs or installations of the Product;
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods,
acts of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation
or maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise
outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, water filters, that are not approved/authorized by LGECI;
• Replacement of the water filter cartridge due to water pressure that is outside the specified operating
range or due to excessive sediment in the water supply;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or
other damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Any noises associated with normal operation of the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Replacement of any part that was not originally included with the Product;
• Costs associated with removal and/or reinstallation of the Product for repairs; and
• Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts
covered under this Limited Warranty.
• Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your
Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your
responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the
heading, This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR
WEBSITE:
Call 1-888-542-2623 (7 A.M. to 12 A.M., 365 days a year) and select the appropriate option from the
menu, or visit our website at http://www.lg.com
ENGLISH
37
LIMITED WARRANTY
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT
OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE
RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL
JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE
TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall
include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to
the arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified
and expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration,
20 Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are
for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim, action,
dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the courts
of the province or territory of your purchase for the resolution of the claim, action, dispute or controversy
between you and LG.
38
LIMITED WARRANTY
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision.
If you prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are
reasonable, by considering factors including, but not limited to, the purchase amount and claim amount.
Notwithstanding the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and
expenses, an arbitrator can award them to the same extent that a court would. If the arbitrator finds either
the substance of your claim or the relief sought in the demand is frivolous or brought for an improper
purpose (as measured by the applicable laws), then the payment of all arbitration fees will be governed
by the applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later
than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either (i)
sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-800-980-
2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address; (b) the
date on which the product was purchased; (c) the product model name or model number; and (d) the serial
number (the serial number can be found (i) on the product; or (ii) online by accessing https://www.lg.com/
ca_en/support/repair-service/schedule-repair and clicking on “Find My Model & Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted for
any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the exclusive
jurisdiction of the courts of the province or territory of your residence for the resolution of the claim, action,
dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and do
not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
39
MEMO
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MEMO
