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18
If you experience
Possible Causes
Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada, www.whirlpool.ca, for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Monthly maintenance not done as
recommended.
Using wrong or too much detergent.
Run the Clean Washer with affresh
®
cycle after every 30
washes. See “Washer Care” in “Washer Maintenance”.
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the manufacturer’s directions.
See “Washer Care” section.
Odors
Excess suds caused by not
using HE detergent or using too
much detergent.
If excess suds are detected, the washer will add extra rinsing
and pauses to break down suds. This will lengthen the cycle
time. Use only HE detergent. Be sure to measure correctly.
Estimated Time
Remaining is
not correct
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with
the best cycle.
Button sounds are turned off.
Button sounds can be turned on or off by pressing and holding
Cycle Signal for 6 seconds.
No sound when
buttons are pressed
Troubleshooting
The lid is not closed.
Close the lid. The washer will not start or ll with the lid open.
Lid Locked light is
ashing.
A cycle was stopped or paused using
the START/Pause/Unlock button.
The washer may still be spinning. The lid will not unlock until
the basket has stopped spinning. This may take several minutes
if washing large loads or heavy fabrics.
Fabric damage (cont.)
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer is started.
Fabric damage can occur in a
tightly packed load.
Load garments in loose heaps evenly around the washplate.
Adding laundry packet
incorrectly.
Single-dose laundry
packet not dissolving
Be sure laundry packet is added to washer basket before adding
clothes. Do not add packet to dispensers. Follow manufacturer’s
instructions to avoid damage to your garments.
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