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Page 48
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Troubleshooting
Problem Possible Solution
No sound • Is connection to other components correct?
• Is the volume too low?
• Is "Variable" selected in "Output Select"?
• Have you pressed MUTE on the remote control
unit?
• Check the audio output of the connected external
equipment. Is the volume too low or muted?
• When external equipment is connected via an
HDMI cable, you may need to congure the audio to
be output through the HDMI cable.
• When audio is not output from external equipment
connected to the HDMI 2 terminal, check the
Digital Audio Out setting.
• When connecting a PC via an HDMI-certied cable,
check the following:
• Is the audio output of the PC congured correctly?
Check the audio output settings and output audio
format in Sound Properties on the PC.
• The audio formats compatible with this TV are PCM
and Dolby Digital. With other formats, audio cannot
be output.
Cautions Regarding Use In High And Low Temperature Environments
• When the unit is used in a low temperature space, the picture may leave trails or appear slightly delayed. This is not a
malfunction, and the unit will recover when the temperature returns to normal.
• Do not leave the unit in a hot or cold location. Also, do not leave the unit in a location exposed to direct sunlight or near
a heater, as this may cause the cabinet to deform and the front panel to malfunction.
• Storage temperature: -4°F to +140°F (-20°C to +60°C)
TROUBLESHOOTING - ERROR MESSAGE
The Example of an Error Message
Displayed on a Screen
Error Code Possible Solution
An incompatible audio signal has been
received. Check the output device
settings.
— This message is displayed when an audio format other than PCM,
DTS or Dolby Digital is input.
• Set the audio output format of connected external HDMI
equipment to PCM or Dolby Digital.
• Refer to the operation manual of the external equipment
for setting details.
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