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Before you call for service…
14
Problem Possible Causes What To Do
Small amount of water Inadequate load size for steam • If using the Steam Dewrinkle cycle, manually reduce
on floor in front of dryer cycle selected, excess steam time. If using the Steam Refresh cycle, add more
condenses inside cabinet and garments to the load.
leaks out
Water on floor in back Loose water hose connection to • Tighten connection.
of dryer valve
Hose missing rubber washer at • Install rubber washer provided with hose.
connection with valve
Water drips from door Steam condenses on inner door • This is normal.
when opened after
a Steam Cycle
Cannot see steam at Steam released at different • This is normal.
beginning of cycle time in cycle
Cannot see steam at any The steam nozzle might be • Call 800.GE.CARES to order nozzle replacement kit WE25M71
time during the cycle clogged with debris from your or to request a service technician to replace this for you.
water supply
Garments still wrinkled Too many garments • Load fewer garments; manually increase time.
after steam cycle
Garments are wet after Lint filter not clean • Clean lint filter
Steam cycle
Load is children/infant garments • Use the Steam Refresh cycle.
No numbers displayed Dryer is continuously • This is normal. When the dryer senses a low level of
during cycle, only lights monitoring the amount of moisture in the load, the dryer will display the dry time
moisture in the clothes remaining.
Time Remaining The estimated time may change • This is normal.
jumped to a when a smaller load than usual
lower number is drying
Dryer is running but The Extended Tumble option/ • This is normal. During Extended Tumble option/Steam Refresh
00 is displayed in Steam Refresh cycle was chosen cycle, the time remaining is not displayed. The extended
Time Remaining tumble option lasts approximately 60 minutes.
Clothes are still wet The door was opened mid-cycle. • A dry cycle must be re-selected each time a new load
and dryer shuts off The load was then removed from is put in.
after a short time the dryer and a new load put in
without selecting a new cycle
Small load • When drying 3 items or less, choose Speed Dry or Timed Dry.
Load was already dry except • Choose Speed Dry or Timed Dry to dry damp collars
for collars and waistbands and waistbands. In the future, when drying a load with
collars and waistbands, choose More Dry.
Dryer is not level • Move dryer to an even floor space or adjust leveling legs
as necessary until even.
Dryer turns off Very small load (such as one item) • Use the Timed Dry cycle option, select the desired dry time.
is not activating the dry sensor
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