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43
SMART DIAGNOSIS
3
Press and hold the Freezer button for three
seconds while continuing to hold your
phone to the speaker.
4
After you hear three beeps, release the
Freezer button.
5
Keep the phone in place until the tone
transmission has finished. This takes about
3 seconds, and the display will count down
the time. Once the countdown is over
and the tones have stopped, resume your
conversation with the specialist, who will
then be able to assist you in using the
information transmitted for analysis.
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service
center. This allows you to speak directly to our
trained specialists. The specialist records the
data transmitted from your machine and uses
it to analyze the issue, providing a fast and
effective diagnosis.
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If
your refrigerator is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis.
Using Smart Diagnosis
Only use the Smart Diagnosis feature
when instructed to do so by the LG call center
First, call to the LG service center.
agent.
1
Open the refrigerator door.
2
Hold the mouthpiece of your phone in front
of the speaker that is located on the right
side of the control pad, when instructed to
do so by the call center.
SMART DIAGNOSIS
(Some models).
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NOTE
For best results, do not move the phone
while the tones are being transmitted.
If the call center agent is not able to get
an accurate recording of the data, you
may be asked to try again.
NOTE
Use the home telephone for better
Call quality diffentences by region may
affect the function.
communication performance, resulting
in better service.
Bad call quality may result in poor data
transmission from your phone to the
machine, which could cause Smart
Diagnosis to malfunction.
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ENGLISH
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If you experience problems with your refrigera-
tor, call to the LG service center. Only use the
Smart Diagnosis feature when instructed to do
so by the LG call center agent. The transmission
sounds that you will hear are normal and sound
similar to a fax machine.
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