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16
www.napoleongrills.com N415-0274-AU JAN 24.18
Problem Possible Causes Soluon
Rear and Side burners
will not light with the
igniter, but will light
with a match.
Dead baery / or installed incorrectly.
Loose electrode wire or switch
terminal wires.
Liing ames on burner.
Replace with premium heavy duty baery.
Check that electrode wire is rmly pushed onto
the terminal on the back of the igniter. Check
that the lead wires from the module to the
ignion switch (if equipped) are rmly pushed
onto their respecve terminals.
Close air shuer slightly - see previous problem.
Main burner will not
light with the igniter,
but will light with a
match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by internal
vibraons in the regulator and does not aect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
Burners will not cross
light each other.
Dirty or corroded cross light brackets. Clean or replace as required.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces. This is not a defect. The nish on the lid and
hood is porcelain, and will not peel. The peeling
is caused by hardened grease, which dries into
paint-like shards, that ake o. Regular cleaning
will prevent this. See cleaning instrucons.
Burner output on “high”
seng is too low.
(Rumbling noise and
uering blue ame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in venturi
tube.
Universal Liqueed Petroleum Gas
regulator in “low ow” state.
Check gas level in Universal Liqueed Petroleum
Gas cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighng
instrucons.
Infrared burner (if
equipped) ashes
back (during operaon
the burner abruptly
makes a loud “whoosh”
sound, followed by a
connuous blow-torch
type sound and grows
dim.)
Ceramic les overloaded with grease
drippings and build-up. Ports are
clogged.
Burner overheated due to inadequate
venlaon (too much grill surface
covered by griddle or pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in the
burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at
least ve minutes or unl the ceramic les are
evenly glowing red.
Ensure that no more than 75% of the grill
surface is covered by objects or accessories.
Turn burner o and allow to cool for at least two
minutes, then relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instrucons on ordering a replacement burner
assembly.
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