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Troubleshooting
This chapter summarises the most common
problems you could encounter with the Sonicare.
If you are unable to solve the problem, contact the
Philips Consumer Care Centre in your country
(see chapter ‘Guarantee & service’) or visit
www.philips.com.
Problem Solution
The Sonicare
toothbrush does
not work.
You may need to recharge the Sonicare. Charge
the Sonicare for at least 24 hours.
Make sure the socket is live when you recharge
the appliance. The electricity supply to sockets in
mirror cabinets over washbasins or shaver sockets
in bathrooms may be cut off when the light is
switched off.
You may need to reattach or replace the brush
head.
I feel a tickling
sensation when I
use the Sonicare.
You may experience a slight tickling/tingling
sensation when you use the Sonicare for the rst
time. As you become accustomed to brushing
with the Sonicare, this sensation diminishes.
The brush head
rattles when I use
the Sonicare.
The Sonicare should produce a gentle hum during
operation. Tighten the brush head nut to eliminate
excessive rattling. If the rattling does not stop, you
may need to replace the brush head.
Make sure you remove the travel cap before you
switch on the appliance.
The brush head
chatters against
my teeth.
You can avoid this by keeping the brush head
properly oriented, with the brush head placed on
the gumline at an angle of 45 degrees.
ENGLISH 17
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