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Problem Possible Causes What To Do
Freezer temperature too
warm
Door left open. Check to see if package is holding door open.
Too frequent or too long door openings. Open the door less often.
Temperature control is set too warm. Turn control to a colder setting. Allow several
hours for the temperature to stabilize.
Large amounts of water or hot food
may
have been stored recently.
Wait until the freezer has had a chance to reach
its selected temperature.
Freezer has been disconnected recently. Freezer requires 4 hours to cool down completely.
Foods defrosting Temperature control in OFF position. Move the control to a temperature setting.
Freezer is unplugged. Push the plug completely into the outlet.
The fuse is blown/circuit breaker is
tripped.
Replace fuse or reset the breaker.
Door left open. Check to see if package is holding door open.
Too frequent or too long door openings. Open the door less often.
Freezer temperature too cold Temperature control set too cold. See $ERXWWKHRSHUDWLRQRI\RXUIUHH]HU
Moisture forms on outside of
cabinet
Not unusual during periods of high
humidity.
Wipe surface dry.
Door may not be seating properly,
causing cold air from inside the freezer
to meet warm moist air from the
outside.
See 3UHSDULQJWRLQVWDOOWKHIUHH]HU
Interior light does not work
(on some models)
No power at outlet. Replace fuse or reset the breaker.
Freezer is unplugged. Push the plug completely into the outlet.
Light bulb burned out. Replace bulb.
Door won’t fully close by
itself
Legs need adjusting. See 3UHSDULQJWRLQVWDOOWKHIUHH]HU.
Package holding door open. Move package to a different location.
Slow starting time after
being off
Built-in overload protection. This is normal after being off.
Excessive frost buildup Door left open. Check to see if package is holding door open.
Too frequent or too long door openings. Open the door less often.
Not unusual during periods of high
humidity.
Wipe surface dry.
Freezer external surface
temperature is warm
The external freezer walls can be as
much as 30°F warmer than room
temperature.
This is normal while the compressor works to
transfer heat from inside the freezer cabinet.
Louder sound levels
whenever freezer is on
Modern freezers have increased storage
capacity and more stable temperatures.
They require a high-efficiency
compressor.
This is normal. When the surrounding noise level is
low, you might hear the compressor running while
it cools the interior.
Higher sound levels when
compressor comes on
Freezer operates at higher pressures
during the start of the ON cycle.
This is normal. Sound will level off or disappear as
freezer continues to run.
Popping or cracking sound
when compressor comes on
Metal parts undergo expansion and
contraction, as in hot water pipes.
This is normal. Sound will level off or disappear as
freezer continues to run.
Before you call for service…
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