User Manual GE Profile' PP7030DJ2BB 30" Built-In Knob Control Electric Cooktop

In order to return damaged or unneeded parts, you need to
complete the online returns process and get a Return
Materials Authorization (RMA) number. Through this
process, you will be given instructions on how to return the
item, including the return shipping address. A RMA
number is required for a return and must be visible on the
return package or the return will not be processed.

Parts
- If a service part or accessory is no longer available, there
is not
a compatible part we can substitute.
- You may be able to locate the part through another
source.
Check for an authorized GE Appliances Parts distributor in
your
area who may still have the item in inventory. You may also
be
able to find the part by conducting an online search using
the
part number. Some online parts distributors or other sites
that
sell used or refurbished parts may still have the item in
stock.
- If you are unsure which part number you need, locate the
model number of your appliance and find your model on
our
Parts and Accessories web site. From there you will be
able to
access assembly diagrams that identify replacement parts
from
each section of the appliance. If you are unable to locate
your
model number or find it on our Parts and Accessories site,
please Contact Us for guided assistance.
Appliances
- When an appliance is no longer manufactured, there is
always
a remote possibility it could still be in stock in a dealer's
inventory. Since we are unable to confirm which models
remain
in stock at dealer sites, use our Where to Buy site for a
listing of
dealers near you to contact. If the model you would like is
not
available with any of those dealers, try expanding your
search
area.
- Our site provides specifications and product information
on
many of our appliances that are no longer manufactured.
If you
cannot find your model on our site, Contact Us for
assistance.
We can often help provide the specifications you need, or
even
assist you with finding a comparable model.
Publications
- Appliances that are 20+ years old may have limited
literature
availability (owner's manuals, installation instructions,
energy
guide labels, templates, and wiring diagrams). If you are
unable
to find literature for your model on our site, Contact Us for
assistance. In some cases, we may be able to locate the
materials.

Returning a Part
- If you ordered a part online that you would like to return,
please
start by requesting a Return Materials Authorization
(RMA).
Once you complete and submit the return form, you will
receive
a confirmation email within approximately 20 minutes.
Print the
shipping label included in the email and attach to the
outside of
your package. The label contains the RMA number and
correct
warehouse address for your return. To receive credit for
returned
part and accessories, all items must be in sellable
condition.
Please allow one billing cycle for your refund to be
processed.
Parts and accessories
- May be returned for credit within 30 days from the date
the
part or accessory was shipped to you from our
warehouse. The
part or accessory may be returned for a $15 re-stocking
fee
between 31 and 90 days from shipment. After 90 days the
part
or accessory may not be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the
reason
for the return is determined to be our error, we will refund
the
shipping cost of your original order.
Did not Order Online?
- If the part you would like to return was not ordered online,
please call 1-800-477-6186 for assistance, Hours of
operation:
Monday - Friday, 9:00 am to 6:00 pm Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased, complete the returns process for the current
item
and place a new order for the item you need.