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Problem Cause Solution
No response Battery drained Charge the battery (see page 4)
Insufficient camcorder Copy files from your camcorder to your
memory capacity computer and delete the original to free up
memory space for more new captures.
(see page 14)
Camcorder busy Press and hold Delete and Shutter for
2 seconds to reset your camcorder
Poor light condition Check light conditions
USB doesn't work
Loose connection Check connection
Wrong OS version Your operation system must be Windows 98SE
or later
USB driver not installed Windows 98SE user only: install the USB driver
provided in by-packed CD
Cannot play track Track format not Your camcorder can only play MP3 tracks
supported
Video doesn’t play Plug-in not installed Please install the Direct X plug-in on Windows
Media Player
Software not installed Install VideoImpression provided in by-packed
CD and Windows Media Player 9.0+
(www.microsoft.com/downloads)
18
Troubleshooting
If a fault occurs, first check the points listed. For further help and other troubleshooting tips,
please also check out FAQ for your camcorder at www.philips.com/support.If you are unable to
find a solution from these hints,consult your dealer or service center.
WARNING: Under no circumstances should you try to repair the set yourself, as this will
invalidate the warranty.
key19_eng14apr.qxd 28/4/04 14:26 Page 18
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