LED TV USER GUIDE
You can find these items on the front of your TV.
Your TV may have any of the following items:
| Item | Description | Function |
|---|---|---|
| Power/Input button | Power—Press to turn on your TV when your TV is off (in standby mode). Press and hold to turn off your TV when your TV is on. Warning: When your TV is off, power still flows through it. To completely disconnect power, unplug the power cord. Input—Quickly press and release to open the Input Selection list, press one or more times to select a video input source, then wait a few seconds. Your TV switches to the source you selected. S | |
| Digital OPTICAL output jack | Connect a sound bar, digital speaker system, or home theater system to this jack to listen to TV audio through external speakers. | |
| Headphone jack OR AUDIO OUT jack | On some TVs the headphone jack and audio out jack are combined into one jack. Connect headphones, a sound bar, analog speaker system, or a home theater system to this jack to listen to TV audio through external speakers. | |
| Antenna/Cable in jack | Connect an antenna or cable TV to this jack. | |
| Analog video and audio (AV) jacks | Connect the video and audio for an AV device to these jacks. | |
| USB | Connect a USB flash drive to this jack to view compatible JPEG picture files. | |
| HDMI | Connect an HDMI device to this jack | |
| HDMI/ARC | Connect an ARC-enabled home theater receiver to this jack. OR Connect an HDMI device to this jack. |
Many cable or satellite TV boxes have more than one connection type. To get the best video, you should use the best connection type available.
You can connect a cable or satellite box using:
Note: An HDMI cable carries both audio and video. You do not need to use any audio cables.
IMPORTANT: When you connect the audio using the AV jacks, the audio output is analog.
Note Cables are often color-coded to match color-coded jacks.
Notes:
Many DVD or Blu-ray players have more than one connection type. To get the best video, you should use the best connection type available. See Jacks on page 10.
You can connect a DVD or Blu-ray player using:
Note: An HDMI cable carries both audio and video. You do not need to use any audio cables.
Note: Cables are often color-coded to match color-coded jacks.
IMPORTANT: When you connect the audio using the AV jacks, the audio output is analog.
Note: An HDMI cable carries both audio and video. You do not need to use any audio cables.
Note: Cables are often color-coded to match color-coded jacks.
NOTE Your TV supports DVI video only. To add sound for a DVI connection, connect external speakers or a sound bar to the computer.
• Plug a USB flash drive into the USB port on your TV.
CAUTION: Do not remove the USB flash drive or turn off the TV while using the USB flash drive. You may lose data or damage the USB flash drive..
If the TV Speakers option on the Sound menu is set to Auto or Off, the TV speakers are muted when you connect headphones.
WARNING: Loud noise can damage your hearing. When using headphones, use the lowest volume setting on your headphones that still lets you hear the sound.
Important: If the Voice Guide is turned on, the TV Speakers option can only be set to Auto and the Audio Format option can only be set to PCM.
NOTE If the TV Speakers option on the Sound menu is set to Auto or Off, the TV speakers are muted when you connect an analog sound system or sound bar.
This section includes topics about:
Clean the cabinet with a soft, lint-free cloth. If the cabinet is especially dirty, moisten a soft, lint-free cloth in a weak detergent solution, squeeze the excess moisture from the cloth, then wipe the cabinet with the cloth. Use a clean cloth to dry the cabinet.
Clean the screen with a soft, lint-free cloth..
You may need to view system information during troubleshooting.
1. Press MENU, press to highlight Get Help, then press ENTER.
2. Highlight Support Information, then press ENTER. Your TV displays information about your system.
3. To close the screen and return to the Get Help menu, press ENTER. OR To close the menu, press EXIT.
You can test your TV’s speakers to make sure they are working correctly.
1. Press MENU, press to highlight Get Help, then press ENTER.
2. Highlight TV Speakers Test, then press ENTER.
3. Your TV tests the left speaker, then the right speaker. You hear a voice, and as each speaker is tested, its icon is highlighted.
When you restore default settings, all the settings you have customized are reset.
1. Press MENU, press to highlight Installation, then press ENTER.
Note If you have created a PIN, use the number buttons to enter it, then press ENTER.
2. Press to highlight Reset TV, then press ENTER. A confirmation screen opens.
3. Highlight Yes, (to reset) or No (to not reset), then press ENTER. If you select Yes, your TV turns off, then turns on again. Complete the Initial Setup wizard and set up the ANT / CABLE IN jack. OR If you do not want to reset your TV to the factory defaults, highlight No, then press ENTER.
Your TV automatically turns off after 15 minutes when no video signal is detected.
You might want to change this setting to Off if:
1. Press MENU, press to highlight Options, then press ENTER.
2. Highlight Power Management, then press ENTER.
3. Highlight No Signal Power Down, then press ENTER.
4. Press to select Off or On, then press ENTER.
5. Press EXIT to close the menu.
Problem | Solution |
|---|---|
Picture quality is good on some channels and poor on others. Sound is good. | • The problem may be caused by a poor or weak signal from the broadcaster or cable TV provider. • If you connect to cable without a set-top box and experience poor picture quality, you may need to install a set-top box to improve signal reception and picture quality. Contact your cable TV provider about upgrading to a set-top box. |
| Dotted lines or stripes appear on the screen. | Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box or Connecting an antenna or cable TV (no box) If you are using an antenna and the signal strength is low, adjust the antenna or use a highly directional outdoor antenna or set-top antenna with a built-in amplifier. Make sure that the video cables are connected correctly and securely to your TV. The video cable(s) you are using may be bad. Try a new set. Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time, then back on to determine which device is causing interference. After you have determined which device is causing interference, move it further from the TV to eliminate the interference. |
Double images. | • Use a highly directional outdoor antenna, cable TV, or satellite TV. |
The picture has a few bright or dark spots. | • A few bright or dark spots on an LCD screen is normal. It does not affect the operation of your TV. |
Video description or voice guide does not work. | • Make sure that your TV is not muted and the volume is turned up. • Make sure that the options listed under the Accessibility menu are turned on. See Adjusting sound settings. • Video descriptions are not available on all broadcasts. • Some remote functions are not narrated. |
Good picture, but no sound. | • Increase the volume. • Make sure that the sound is not muted. • Make sure that you do not have headphones connected. When headphones are connected, the TV speakers are muted. • Make sure that the TV Speakers option on the Sound menu is not set to Off. • If you are using a home theater system, sound bar, or external speaker system, make sure it is turned on and is not muted. • If you are using a home theater system, sound bar, or external speaker system, make sure that you have selected the correct output mode. • If you are using a home theater system, sound bar, or external speaker system and have connected it with a digital optical cable, go to the Sound menu, highlight Digital Audio Output, then press ENTER. Highlight Audio Format, then press ENTER. Press ▲ or ▼ to select PCM, then press ENTER. See the Digital Audio Output option in Adjusting sound settings. • Make sure that the audio cables are connected correctly and securely to your TV. • Make sure that the antenna or cable TV is connected correctly and securely. See Connecting a cable or satellite box or Connecting an antenna or cable TV (no box). • The audio cables you are using may be bad. Try a new set. |
| Poor picture | • Make sure that the room is not too bright. Light reflecting off the screen can make the picture difficult to see. • If an S-VHS camera or a camcorder is connected while another connected device is turned on, the picture may be poor. Turn off one or more devices. |
| Good sound, but poor color. | • Adjust the contrast, color, and brightness settings. See Adjusting the TV picture. |
Audio noise. | • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from the TV to eliminate the interference. |
No output from one of the speakers. | • Adjust the audio balance. See Adjusting sound settings. • Make sure that the audio cables are connected correctly and securely to your TV. |
After images appear. | • Do not display a still image, such as a logo, game, or computer image, for an extended period of time. This can cause a permanent after-image to be burned into the screen. This type of damage is not covered by your warranty. |
Problem | Solution |
|---|---|
| Remote control does not work. | Make sure that the power cord is plugged into a working outlet. Make sure that there are no obstructions between the remote control and the remote control sensor on the front of the TV. Point the remote control directly at the remote control sensor on your TV. The supplied batteries are wrapped tightly in clear plastic. Make sure that you have removed this plastic from the batteries. Make sure that the batteries are installed correctly. See Installing remote control batteries. Replace dead batteries with new batteries. See Installing remote control batteries. |
Problem | Solution |
|---|---|
| No power. | • Make sure that the power cord is plugged into a working outlet. • Unplug the power cord, wait 60 seconds, then plug the cord back in and turn on your TV. • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device, at a time, then turning on your TV to determine which device is causing interference. After you have determined which device is causing interference, move it further from the TV to eliminate the interference. |
| "No video" error message is displayed. | • Press INPUT and make sure that you have selected the correct input for the device or service you are trying to use. • If you are using a cable or satellite box, use the remote that came with that box to change channels. |
| After Auto Channel Search, there are no channels. | • Reception can vary by channel depending on the broadcast power level of a given station. Contact your cable or satellite TV provider. • Make sure that the antenna or cable/satellite TV is connected securely to your TV. • Try replacing the cable between the antenna/cable or cable/satellite box and your TV. |
| When I press INPUT, I cannot select my device (it is grayed out). | • Make sure that the video input source for the device is not hidden. See Labeling a video input source on page 51. • Make sure that the video input sources are not locked. See Locking video inputs |
| One or more channels do not display. | • Make sure that the channels are not blocked. See Locking channels. • Make sure that the channels are not hidden. The channel may have been deleted from the channel list. You can tune to the channel by pressing the number buttons or you can add the channel back to the channel list. See Hiding channels. • If you are using a cable or satellite box, use the remote that came with that box to change channels. • Press INPUT and make sure that you have selected the correct input for the device or service you are trying to use. |
| Password is lost. | • If you forget your PIN, open the screen where you enter your PIN, then press INFO four times within five seconds. The PIN is cleared and you can enter a new PIN. See Setting a new PIN. |
| Some settings cannot be accessed. | • If a setting is grayed, the setting is not available in the current video input mode (for example TV mode). Change to a different video input source. See Selecting the video input source |
TV cabinet creaks. | • When the TV is in use, the temperature rises naturally and may cause the cabinet to expand or contract which can cause a creaking noise. This is not a malfunction. |
| The | • Unplug the power cord, wait a few seconds, then plug the cord back in and turn on your TV. |
| TV keeps turning off. | • Make sure that the sleep timer is not turned on. See Setting the sleep timer. |
| A retail banner is displayed. | • You selected Store Mode when you ran the Initial Setup wizard. Go to the Installation menu, highlight Store / Home Mode, press ◄ or ► to select Home, then press ENTER. |
Problem | Solution |
|---|---|
| My TV is not displaying the video from the connected CEC device. | Make sure that the HDMI cable is connected securely to your TV and the device. Make sure that the device is connected to your TV with an HDMI cable. Make sure that the device is a CEC device. See the documentation that came with the device for more information. Press INPUT and make sure that the correct video input source is selected. See Selecting the video input source. Make sure that the HDMI-CEC Control feature is turned on. See Turning HDMI-CEC Control on or off. Try adjusting the TV picture. See Adjusting the TV picture. |
| My TV is not playing the audio from the connected CEC device. | Make sure that the HDMI cable is connected securely to your TV and the device. Make sure that the device is connected to your TV with an HDMI cable. Make sure that the device is a CEC device. See the documentation that came with the device. Make sure that the TV volume is turned up and not muted. Try adjusting the TV sound. See Adjusting sound settings. Make sure that the TV speakers are turned on and not muted. See Adjusting sound settings. Make sure that the HDMI-CEC Control feature is turned on. See Turning HDMI-CEC Control on or off. If you have connected an HDMI CEC audio receiver, adjust the volume on the receiver. When your TV detects an audio receiver, the TV speakers may turn off and sound plays through receiver speakers only. If you are using a home theater system, soundbar, or external speaker system, make sure that it is turned on and is not muted. If you are using a home theater system, soundbar, or external speaker system, make sure that you have selected the correct output mode. If you are using a home theater system, soundbar, or external speaker system and have connected with a digital optical cable, go to the Sound menu, highlight Digital Audio Output, then press ENTER. Highlight Audio Format, then press ENTER. Press ▲ or ▼ to select PCM, then press ENTER. See the Digital Audio Output option in Adjusting sound settings. |
My TV's remote control does not control the device. | • Make sure that there are no obstructions between the remote control and the remote control sensors on your TV and the device. • Depending on the device, all the buttons may not work. • Make sure that the HDMI-CEC Control feature is turned on. See Turning HDMI-CEC Control on or off. • If you are trying to control the volume on an HDMI CEC audio receiver using your TV remote control, make sure that the Amplifier Control option is set to On. See Turning Amplifier Control on or off. • The device may not support this feature. See the documentation that came with the device for more information. |
The device does not show up in the list of CEC devices. | • Make sure that the device is turned on. • Make sure that the HDMI cable is connected securely to your TV and the device. • Make sure that the device is connected to your TV with an HDMI cable. • Make sure that the HDMI-CEC Control feature is turned on. See Turning HDMI-CEC Control on or off. • Make sure that the device is a CEC device. See the documentation that came with the device. |
My device does not turn off when I turn off my TV. | • Make sure that the HDMI-CEC Control feature is turned on. See Turning HDMI-CEC Control on or off. • Make sure that Auto Standby is set to On. See Turning Auto Standby on or off. • The device may not support this feature. See the documentation that came with the device for more information. |
My TV does not turn on when I turn on my device. | • Make sure that the HDMI-CEC Control feature is turned on. See Turning HDMI-CEC Control on or off. • Make sure that TV Auto Power is set to On. See Turning TV Auto Power on or off. • The device may not support this feature. See the documentation that came with the device for more information. |
I cannot select the Root Menu option. OR The device's root menu does not open when I select Root Menu. | • The device may not support this feature. See the documentation that came with the device for more information. |
| NOTE If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again. | |
Reference file: Toshiba 32L220U19 32" 720p 60Hz LED TV
Additionally, the document applies to other Toshiba models: 32L220U19