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Service
English 39
The Oven
Uneven or too high flame;
burner is hard to light
• Burner ports are clogged. Turn the cooktop off and allow the burners to cool.
Remove burner caps and use a stiff nylon bristle toothbrush to push debris through
burner ports.
• Misaligned burner cap. Verify that burner caps are properly positioned over burn-
ers.
• Burner cap is wet. Turn off burner and allow to cool. Dry burner cap and base thor-
oughly.
Uneven flame - LP gas users • Call service
Table 11: Cooktop Troubleshooting Chart
Cooktop Problem Possible Causes and Suggested Solutions
Table 12: Oven Troubleshooting Chart
Oven Problem
Possible Causes and
Suggested Solutions
The oven mode or temperature selected
or the numbers selected do not appear in
the display
The knob was turned too rapidly. Turn knob slower until correct wording or
temperature appears. Review manual instructions when setting clock,
timer, or Self-Clean.
Oven door is locked and will not release,
even after cooling
Turn the oven off at the circuit breaker and wait 5 minutes. Turn breaker
back on. The oven should reset itself and will be operable.
Oven is not heating Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Oven is not cooking evenly Adjust oven calibration if necessary (see “Change the Oven Temperature
Offset” on page 14). Refer to cooking charts for recommended rack posi-
tion.
Baking results are not as expected Refer to cooking charts for recommended rack position. Check “Getting the
Most Out of Your Oven” on page 24 for tips and suggestions. Adjust oven
calibration if necessary (see “Change the Oven Temperature Offset” on
page 14).
Food takes longer to cook than expected The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
“Change the Oven Temperature Offset” on page 14.
Food is overcooked The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
“Change the Oven Temperature Offset” on page 14.
Convection Bake Results are not as
expected
If the Automatic Convection Conversion Feature is turned off, the tempera-
ture must be manually reduced by 25°F. If the feature is active, the temper-
ature is automatically adjusted. See “Turn Automatic Convection
Conversion ON or OFF” on page 15 for more information. Refer to cooking
charts and tips for rack positions, cooking times and pan selection. Adjust
oven calibration if necessary. See “Change the Oven Temperature Offset”
on page 14.
Oven temperature is too hot or too cold The oven thermostat needs adjustment. See Oven Temperature Offset.
Oven light is not working properly Replace or reinsert the light bulb if loose or defective. Touching the bulb
with fingers may cause the bulb to burn out.
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