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5 Troubleshooting
Troubleshooting50
Troubleshooting
5
Troubleshooting
General
Symptom Cause & Solution
The Power does not turned on.
y
Plug the power cord into the wall outlet securely.
The unit does not start
playback.
y
Insert a playable disc. (Check the disc type, color system, and regional
code.)
y
Place the disc with the playback side down.
y
Place the disc on the disc tray correctly inside the guide.
y
Clean the disc.
y
Cancel the Rating function or change the rating level.
The angle cannot be changed.
y
Multi-angles are not recorded on the DVD Video being played.
Cannot play video, photo or
audio les.
y
The les are not recorded in a format that the unit can play.
y
The unit does not support the codec of the video le.
The remote control does not
work properly.
y
The remote control is not pointed at the remote sensor of the unit.
y
The remote control is too far from the unit.
y
There is an obstacle in the path of the remote control and the unit.
y
The batteries in the remote control are exhausted.
The unit is plugged in, but the
power will not turn on or o.
You can reset the unit as follows.
y
Unplug the power cord, wait at least ve seconds, and then plug it in
again.
The unit is not operating normally.
Network
Symptom Cause & Solution
BD-LIVE feature does not work.
y
The connected USB storage may not have enough space. Connect
the USB storage with at least 1GB free space.
y
Ensure that the unit is correctly connected to the local area network
and can access the internet (see page 23-27).
y
Your broadband speed may not fast enough to use the BD-LIVE
features. Contact your Internet Service Provider (ISP) and increase the
broadband speed is recommended.
y
The [BD-LIVE connection] option in the [Setup] menu is set to
[Prohibited]. Set the option to [Permitted].
Streaming video services (such
as YouTube™, etc.) are often
stopped or “buer” during
playback.
y
Your broadband service speed may not be fast enough to stream
video services. Contact your Internet Service Provider (ISP) and
increase the broadband speed is recommended.
Cannot connect the player to
the access point or wireless
LAN router.
y
The wireless communication may be interrupted from household
devices that are using radio frequencies. Move the player away from
them.
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