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11
Instruction Manual
Troubleshooting
7. Troubleshooting
Warning! Only authorised technicians can carry out repairs.
Before contacting our customer service team, please refer to the table below to see if your
fault can be fixed by yourself. Should a service technician visit be arranged and it’s found
there are no faults with the appliance, a call out charge will apply.
Problem Solution
The display on the
refrigerator door isn’t
turning on.
— Check that the mains plug is inserted and switched
on at the power point.
— Check that the relevant fuse hasn’t blown.
The fridge compartment
isn’t cool enough.
— Adjust the temperature setting to a lower temperature.
— Try to limit the number of times the door is opened
and closed.
— Review the location of the fridge. Ensure it is
located internally, away from heat sources and out
of direct sunlight.
The refrigerator is making
too much noise.
— Ensure that the fridge is located on a hard, solid
and flat surface.
— Ensure that the fridge has the required clearances
above, at the rear and at the sides.
Food is freezing within
the refrigerator.
— Ensure that the fridge setting isn’t too low.
— Ensure that food isn’t located at the rear near the
compressor air inlet.
An odour is coming from
the refrigerator.
— Follow the cleaning instructions within this manual
to remove any residual food scraps.
The refrigerator is making
some irregular sounds.
— This is completely normal for all refrigeration
appliances.
The fridge door has
condensation.
— This is normal when the humidity of the environment
is high. Please wipe the door using a dry cloth.
The doors have become
out of alignment
(or not level at the top).
Before adjusting the height of the door, use a wrench to
rotate the downward adjusting nut (shown above) counter
clockwise for 2 turns. Rotate the upward adjusting nut
allowing you to adjust the door height, followed by read-
justing the downward adjusting nut to lock the door in its
new position.
— Note: Total door height adjustment is 5mm.
Note:
If the above steps don’t resolve your issue or you cannot resolve the fault by yourself:
— Switch the refrigerator off at the power outlet and remove the plug.
— Call our customer service team.
— If asked for the serial number of your refrigerator, it is located on the appliance rating
plate located on the rear of your refrigerator.
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