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LED indicators Ports and buttons
FAQ
Port / Button
Description
WIFI
Used to enable/disable the WiFi of the router.
RST/WPS
Used to start the WPS negotiation process of the router, or to reset the
router.
WPS: Press the button of the router, and enable the WPS
function of another device within 2 minutes to establish a WPS
connection.
Reset: Hold the button down for about 8 seconds. Reset
succeeds when all LED indicators blink once.
3
By default, it is a LAN port the same as port 1/2. But after the IPTV
function of the router is enabled, it functions only as an IPTV port used
to connect with a set-top box.
1/2
They are LAN ports used to connect to devices such as computers or
switches
WAN
Used to connect this router to the internet.
POWER
Used to connect with the power adapter included in the package.
USB
(AC10U only)
Used to connect with a portable USB device.
Q1: If I cannot log in to the web UI of the router, what should I do?
A1: Try the following solutions and log in again:
If entering the IP address 192.168.0.1 does not work, you can try tendawifi.com.
Ensure that your device is connected to the router's WiFi network or port 1, 2 or 3 properly.
For detailed connection instructions, refer to Step 2.
Clear the cache of your web browser or replace the web browser. You are recommended to
use a Google Chrome, Firefox, or Internet Explorer 8 (or later) browser.
Replace your computer or wireless device.
Hold down the RST/WPS button for about 8 seconds. Reset succeeds when all LED indicators
blink once. Then you can try logging again.
Q2: If I cannot access the internet after the configuration, what should I do?
A2: Try the following solutions:
Ensure that the Ethernet cable connected to the WAN port of the router has connected to the
internet.
Refer to the following table to check whether your connection type and login parameters are
correct.
If your wireless devices cannot access the internet, ensure that you connect to the router's SSID.
You can also change your WiFi name and password on the web UI of the router. If WiFi name or
password is changed, connect to the WiFi network using the new name or password.
If your wired device cannot access the internet, ensure that the wired device is connected to
port 1, 2 or 3 properly.
If the problem still persists, consult your ISP.
Q3: Why cannot my phone find the 5 GHz signal?
A3: Only devices supporting 5 GHz signal can find and connect to the 5 GHz network.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
— Consult the dealer or an experienced radio/TV technician for help.
This device is restricted to be used in the indoor.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Radiation Exposure Statement
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment
and it also complies with Part 15 of the FCC RF Rules.
This equipment should be installed and operated with minimum distance 20cm between the
radiator & your body.
Caution:
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it
is recommended to use a shielded RJ45 cable.
Operating Temperature: 0 °C - 40 °C
Operating Humidity: (10 – 90)% RH, non-condensing
RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic equipment
(WEEE). This means that this product must be handled pursuant to European directive
2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling organization or to the retailer
when he buys new electrical or electronic equipment.
Copyright © 2017 Shenzhen Tenda Technology Co., Ltd.All rights reserved. Tenda is a registered
trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names
mentioned herein are trademarks or registered trademarks of their respective holders.
Specifications are subject to change without notice.
Technical Support
Shenzhen Tenda Technology Co., Ltd.
6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052
USA hotline: 1-800-570-5892
Toll Free: Daily 9am to 6pm EST
Canada hotline: 1-888-998-8966
Toll Free: Mon - Fri 9 am - 6 pm PST
Website: http://www.tendaus.com
Email: [email protected]
Hong Kong Hotline: 00852-81931998
Website: http://www.tendacn.com
E-mail: [email protected]
CE Mark Warning
This is a Class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
Operations in the 5.15-5.25 GHz band are restricted to indoor use only.
This equipment should be installed and operated with minimum distance 20 cm between the
radiator & your body.
The mains plug is used as disconnect device, the disconnect device shall remain readily operable.
NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it
is recommended to use a shielded RJ45 cable.
Declaration of Conformity
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type AC10
is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.tendacn.com/en/service/download-cata-101.html
Hereby, SHENZHEN TENDA TECHNOLOGY CO., LTD. declares that the radio equipment type
AC10U is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.tendacn.com/en/service/download-cata-101.html
Operate Frequency:
2.4 GHz: EU/2400-2483.5 MHz (CH1-CH13)
5 GHz: EU/5150-5250 MHz (CH36-CH48)
EIRP Power (Max.):
2.4 GHz: 19.95 dBm
5 GHz: 22.9 dBm
Software Version: V15.03.06
Caution：(For AC10)
Adapter Model: BN036-A12012E
Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY Co., LTD
Input: 100 - 240 V AC 50/60 Hz 0.4 A
Output: 12 V 1 A
: DC Voltage
Caution：(For AC10U)
Adapter Model: BN037-A18012E
Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY Co., LTD
Input: 100 - 240 V AC 50/60 Hz 0.6 A
Output: 12 V 1.5 A
: DC Voltage
LED Indicator
Status
Description
SYS
Solid on
The router is starting.
The system is faulty after startup.
Slow blinking
The system is working properly.
Fast blinking twice
(AC10U only)
A portable USB device is connected to the
USB port.
Fast blinking
(AC10U only)
Data is transmitting over the USB port.
WAN
Solid on
The WAN port is connected properly.
Fast blinking
Data is transmitting over the WAN port.
Off
The WAN port is or connected disconnected
improperly.
LAN
Solid on
Port 1, 2 or 3 is connected properly.
Blinking twice
A new device is connected to port 1, 2 or 3.
Off
None of ports 1, 2 and 3 is connected or
connected properly.
WiFi
Solid on
At least the 2.4 GHz or 5 GHz WiFi network is
enabled.
Fast blinking
Data is transmitting wirelessly.
Slow Blinking
The router is performing WPS negotiation.
Off
The wireless function is disabled.
Connection type
Information provided by your ISP
PPPoE
ISP user name and ISP password
Dynamic IP address
None
Static IP address
IP Address, subnet mask, gateway, DNS server and other
parameters