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Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
290 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 290
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 292
Customer Assistance for Text
Telephone (TTY) Users . . . . . 293
Online Owner Center . . . . . . . . . 293
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 294
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 294
Scheduling Service
Appointments . . . . . . . . . . . . . . . 296
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 296
Collision Damage Repair . . . . . 297
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 299
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 300
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 300
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 301
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 302
Cybersecurity . . . . . . . . . . . . . . . . . 302
Event Data Recorders . . . . . . . . 302
OnStar . . . . . . . . . . . . . . . . . . . . . . . 303
Infotainment System . . . . . . . . . . 304
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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