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49-4000062 Rev 0 13
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Suds in the tub Wrong detergent Use only automatic dishwasher detergents to avoid sudsing.
Finish
®
Quantum
®
Automatic Dishwashing Detergent
has been approved for use in all GE Appliances
dishwashers.
To remove suds from the tub, open the dishwasher and
let suds dissipate. Add 1 gallon of cold water to the tub.
On Models with a dial: Close and latch the dishwasher.
Pump out water by slowly turning the dial until a drain
period is reached. Repeat if necessary.
Rinse agent was spilled Always wipe up rinse agent spills immediately.
Detergent cup lid
won’t latch
Dial is not in the OFF
position
Turn the timer dial to OFF.
Detergent left in
dispenser cups
Dishes or utensils are
blocking the detergent cup
Reposition the dishes. See the Loading section.
Black or gray marks
on dishes
Aluminum utensils have
rubbed against dishes
Remove marks with a mild, abrasive cleaner.
Dishes don’t dry Low inlet water temperature Make sure inlet water temperature is at least 120°F.
Select HEATED DRY.
Use HOT START and HEATED DRY ON options.
Select a higher cycle, such as HEAVY WASH.
Rinse agent dispenser is
empty
Check the rinse agent dispenser and fill as required.
Control panel
responded to inputs
but dishwasher never
filled with water
Door latch may not be
properly seated
Call for service.
Water valve may be turned
off
Make sure water valve (usually located under the sink) is
turned on.
Stained tub interior Some tomato-based foods
can cause reddish stains
Use of the RINSE ONLY cycle after adding the dish to
the load can decrease the level of staining.
Tea or coffee stains Remove the stain by hand, using a solution of 1/2 cup
bleach and 3 cups warm water.
Before cleaning interior, wait at
least 20 minutes after a cycle for
the heating elements to cool down. Failure to do so
can result in burns.
CAUTION
Antes de limpiar la parte
interna, espere por lo menos
20 minutos luego de un ciclo, hasta que los
elementos de calentamiento se enfríen. Si esto no
se cumple, se podrán sufrir quemaduras.
PRECAUCIÓN
An overall yellow or brown
film can be caused by iron
deposits in water
A special filter in the water supply line is the only way to
correct this problem. Contact a water softener company.
White film on inside
surface— hard water
minerals
GE Appliances recommends
Finish
®
Jet-Dry
®
Rinse Aid
to help prevent hard water mineral deposits from forming.
Run dishwasher with citric acid to remove mineral
deposits. Citric acid (Part number: WD35X151) can be
ordered through GE Appliances Parts. See Consumer
Support section for ordering information. Alternatively,
purchase Finish
®
Dishwasher Cleaner and follow the
directions on the label.
PRELIMINARY
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