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19
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
https://jennair.custhelp.com. In Canada, visit http://www.jennair.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Jenn-Air Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit
breaker. If the problem continues, call an electrician.
Is the appliance wired properly? See Installation Instructions.
Oven will not
operate
Has a Delay Start been set? See “Timed Cooking” section.
Is the Button Lock set? See “Button Lock” section.
Is the Sabbath Mode set? See “Sabbath Mode” section.
On double oven models, is one oven self-cleaning? When one oven is self-cleaning, the other oven
cannot be set or turned on.
Oven temperature
too high or too low
Does the oven temperature calibration need adjustment? See “Oven Temperature Control” section.
Warm air coming
from oven vent
Warm air coming from the oven vent is normal. During a self-clean cycle, the air stream is increased.
The cooling fan may operate both during an oven’s cycle and after the cycle has ended, causing warm air
to exit from the oven vent.
Display shows
messages
Is the display showing a letter followed by a number? If a letter followed by a number reappears,
call for service.
Fan runs during
Bake function
It is normal for the convection fan and element to operate during Bake mode to enhance performance
and heat distribution.
Long preheat times Not all cycles require preheating. See cycle instructions for preheat recommendations. Most cycles
preheat to 350°F (177°C) in 12 to 17 minutes. Higher temperatures will take more time. Removing unused
oven racks prior to preheating can help reduce preheat time.
Self-Cleaning cycle
will not operate
Is the oven door open? Close the oven door all the way.
Has the function been entered? See “Self-Cleaning Cycle” section.
Has a Delay Start Self-Clean cycle been set? See “Self-Cleaning Cycle” section.
On double oven models, is one oven self-cleaning? When one oven is self-cleaning, the other oven
cannot be set to self-clean.
Oven cooking
results not what
expected
Is the proper temperature set? Double-check the recipe in a reliable cookbook.
Is the proper oven temperature calibration set? See “Oven Temperature Control” section.
Was the oven preheated? See “Baking and Roasting” section.
Is the proper bakeware being used? See “Bakeware” section.
Are the racks positioned properly? See “Positioning Racks and Bakeware” section.
Is there proper air circulation around bakeware? See “Positioning Racks and Bakeware” section.
Is the batter evenly distributed in the pan? Check that batter is level in the pan.
Is the proper length of time being used? Adjust cooking time.
Has the oven door been opened while cooking? Oven peeking releases oven heat and can result
in longer cooking times.
Are baked items too brown on the bottom? Move rack to higher position in the oven.
Are pie crust edges browning early? Use aluminum foil to cover the edge of the crust and/or reduce
baking temperature.
Uneven browning
of baked items
See “Positioning Racks and Bakeware” section.
Center the baking pan(s) on the rack and allow a minimum of 2" (5 cm) of clearance around all sides
of the pan(s).
Allow a minimum of 2" (5 cm) of clearance between the oven door and the front edge of baking pans.
Fan gets louder
during cooking mode
with the door open
If the oven door is opened during a cooking mode and left open for approximately 60 seconds,
the cooling fan will switch to a higher speed. You may experience higher noise during this time. When
the oven door is closed, the fan will switch back to its lower speed after approximately 60 seconds.
Problem Solver
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