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English 40
Service
How to Obtain Service or Parts
To reach a service representative, see the contact
information at the front of the manual. Please be prepared
with the information printed on your product data plate
when calling.
Product Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting service.
The data plate is located on the back side of the drawer
front. Open the drawer to view it.
Self Help
Cooktop Troubleshooting
Use these suggestions before calling for service to avoid
service charges.
.
9 WARNING
Repairs should only be done by a trained
servicer.
Improper repair of your appliance may result in
risk of severe physical injury or death.
Cooktop Problem Possible Causes and Suggested Solutions
Cooktop is not working The electric power supply has been
cut off.
Use other electrical appliances to check whether
there has been a power cut.
The appliance has not been correctly
connected following the connection
diagram.
Check that the appliance has been connected cor-
rectly according to the connection diagram.
Electronic system malfunction. If the measures above cannot resolve the malfunc-
tion, contact the Technical Assistance Service.
The indicators flash The control panel is damp or an
object is resting on it.
Dry the control panel area or remove the object.
The indicator - flashes
on the cooking zone
indicators
A fault has occurred in the electronic
system.
Briefly cover the control panel with your hand to
confirm the malfunction.
“ is flashing on the
element display
The touch control zone is wet, very
dirty, food has boiled over, or an
object is lying on top of the touch con-
trol zone.
Clean the touch control zone, or remove the object.
Lightly touch the corresponding touch key. The
flashing should stop.
The cooktop turns off by
itself
The main switch has been touched
unintentionally.
Press the main switch again. Reset the cooktop.
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