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28
TROUBLESHOOTING
BEFORE CALLING FOR SERVICE
Error
Code Corrective ActionPossible causes
Software problem.
Problem Corrective ActionPossible causes
Your home
appliance
and
smartphone
is not
connected
to the Wi-Fi
network.
The password for the
Wi-Fi that you are trying
to connect to is incorrect.
• Find the Wi-Fi network connected to your
smartphone and remove it, then register
your appliance on LG SmartThinQ.
Mobile data for your
smartphone is turned on.
• Find the Wi-Fi network connected to your
smartphone and remove it, then register
your appliance on LG SmartThinQ.
The wireless network
name (SSID) is set
incorrectly.
• The wireless network name (SSID) should
be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is
not 2.4 GHz.
• Only a 2.4 GHz router frequency is
supported. Set the wireless router to 2.4
GHz and connect the appliance to the
wireless router. To check the router
frequency, check with your Internet service
provider or the router manufacturer.
The distance between the
appliance and the router
is too far.
• If the distance between the appliance and
the router is too far, the signal may be
weak and the connection may not be
configured correctly. Move the location of
the router so that it is closer to the
appliance.
NOTE
•Some functions may not be supported, depending on the model.
COV34636802 2018. 4. 23. 오후 5:11 페이지 28
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