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10
If you need additional information, please contact your local Customer Service Center or visit
www.hurom.com. When applying for after-sales service, please have the manufacturer’s serial
number or bar code available.
The Appliance does not work.
Make sure that the power cord is properly plugged in.
Check if the hopper is assembled properly. If the hopper has not been locked into place, the
appliance will not operate for safety reasons.
Check if the appliance is assembled according to the directions in the manual.
Refer to instructions for assembly in the manual or consult with your Customer Service Center for
additional assistance.
The hopper does not open.
There might be a lot of residues inside. Put Lever in half-closed position, and press [Extract] but-
ton to release residues. Press [Reverse] button for 3~4 seconds and stop it. Repeat this process
2~3times.
Have you placed any foreign substances or solid objects (hard seed such as persimmon seed) in
the juicer?
Press [Reverse] button and push the ingredients back up toward the hopper chute.
Do not attempt to open by force. Please contact your local Customer Service Center for assis-
tance.
The appliance stops during normal operation.
Have you in heavy loads or large pieces of ingredients into the appliance?
Refer to page 9 of the manual and follow the guideline for using [Reverse] button.
If the issue is not resolved after following the above process, please contact your local Customer
Service Center.
There are fine lines or scratch marks around the auger.
These are molding marks resulting from the normal manufacturing process.
This is a normal product and there is no problem for use.
Juice leaks over the base.
Have you inserted a lot of ingredients into the hopper chute?
If you insert a large amount of ingredients compared to the pulp outllet, the packing is slightly
pushed away, so the juice leaks out of the gap. Do not put too much ingredients by force and just
put gradually for extraction.
The Chamber shakes when squeezing.
Slight shaking may be caused by the motor.
Depending on the texture of the ingredient, there may be slight to more pronounced shaking of
This is a normal phenomenom as auger rotates and it is not a malfunction. Hard ingredients
(e.g carrot, potato, radish, beet, etc.) may cause more shaking than soft ingredients.
Chamber set does not fit into the base.
If Lever is in position, the chamber set does not fit in to the base. Before assembling the
chamber set, make sure that Lever is in
position.
Please check the details below before contacting Technical Support for repair.
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