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14
After-sales service
Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Tested dishes
This table has been prepared for assessment institutions to
provide controls for our appliances.
The data in the table refers to our Schulte-Ufer cookware
accessories (4 piece cookware set for the HEZ 390042
induction hob) with the following measurements:
■ Saucepan Ø 16 cm, 1.2 l for hotplates of Ø 14.5 cm
■ Pot Ø 16 cm, 1.7 l for hotplates of Ø 14.5 cm
■ Pot Ø 22 cm, 4.2 l for hotplates of Ø 18 cm
■ Frying pan Ø 24 cm, for hotplates of Ø 18 cm
GB 0844 8928979
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Preheating Cooking
Tested dishes Hotplate Power level Time (Min:S) Cover Power level Cover
Melting chocolate
Cookware: saucepan
Ø 14.5 cm - - - 1 - 1. No
Chocolate coating (e.g. Dr. Oetker brand, dark
55%, 150 g.)
Heating lentil stew and keeping it heated
Cookware: Pot
Initial temperature 20 °C
Lentil stew*
Amount 450 g.
Ø 14.5 cm 9
1:30 without stir-
ring
Yes 1. Yes
Amount: 800 g.
Ø 18 cm 9
2:30 without stir-
ring
Yes 1. Yes
Canned lentil stew, e.g. Erasco lentils with chorizo
Amount 500 g.
Ø 14.5 cm 9
1:30 stir after
approx. 1:00
Yes 1. Yes
Amount 1 kg.
Ø 18 cm 9
2:30 stir after
approx. 1:00
Yes 1. Yes
Making bechamel sauce
Cookware: Saucepan
Milk temperature: 7 °C
Ingredients: 40 g of butter, 40 g of flour, 0.5 l of
milk (3.5% fat) and a pinch of salt
Ø 14.5 cm
1. Melt butter, mix in flour and salt and heat
everything together
1 approx. 3:00 No
2. Add milk and bring the sauce to a boil, stirring
continuously
7 approx. 5:20 No
3. Keep the bechamel sauce at a boil for two
more minutes, stirring continuously
1No
*Recipe according to DIN 44550
***Recipe according to DIN EN 60350-2
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