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Oven light does not work. • Be sure the interior oven light is secure in the socket. Also see “Changing &
replacing the oven light” section.
Solutions to common problems • BEFORE YOU CALL
Surface burner does not ignite. • Surface control knob was not completely turned to LITE. Push in & turn
the surface control knob to LITE until burner ignites and then turn control
knob to adjust flame size.
• Burner ports are clogged. With all the surface burners turned OFF, use a
small-gauge wire or needle to clear soils from burner head slots and
ignition ports. See “Cleaning the cooktop and surface burners” in the
“Care & Cleaning” section for detailed cleaning information.
• Burner cap or caps are missing. Check that all burner caps are seated
correctly and rest level on burner heads. Read “Check surface burner cap
placement before operating surface burners” in the “Care & Cleaning”
section.
• Range power cord is disconnected from outlet (electric ignition models
only). Be sure power cord is securely plugged into power outlet.
• Electrical power outage. Burners may be lit manually. See section on
“Setting Surface Controls”.
Surface burner flame uneven or lit only
part way around burner.
• Burner ports are clogged. With all the surface burners turned OFF, use a
small-gauge wire or needle to clear soils from burner head slots and
ignition ports. See “Cleaning the cooktop and surface burners” in the
“Care & Cleaning” section for additional cleaning information.
• Moisture is present after cleaning. Lightly fan the flame and allow burner
to operate until flame is full.
Surface burner flame is orange.
Surface burner flame is too high.
• Surface control knob setting is too high. Adjust flame to a lower setting.
• Burner caps are not seated properly. Check that all surface burner caps
are level and seated correctly on surface burner heads. See “Cleaning the
cooktop and surface burners” in the Care & Cleaning section.
• If appliance was converted for L. P. Gas, be sure conversion settings and
orifices are correct. Refer to L. P. Gas Conversion Kit instructions to verify
and correct if necessary.
Problem Solution
• Dust particles in main gas line. Allow the burner to operate a few minutes
until flame turns blue. Along coastal areas, a slightly orange flame is
unavoidable due to high salt content in air.
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