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7
First try the solutions suggested here. If you need further assistance or
more recommendations that may help you avoid a service call, refer to
the warranty page in this manual and scan the code there with your
mobile device, or visit www.whirlpool.com/product_help for
recommendations that may help you avoid a service call. In Canada,
visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address
below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga ON L5N 0B7
Please include a daytime phone number in your correspondence
PROBLEM SOLVER
If you experience Recommended Solutions
Nothing will
operate
Check the following:
■ Make sure the power supply cord is plugged
into a grounded 3 prong outlet.
■ Replace the fuse or reset the circuit breaker. If
the problem continues, call an electrician.
■ Make sure the cooktop is properly connected
to the gas supply. Contact a service technician
or refer to the installation instructions.
Burners will not
operate
If this is the first time the cooktop is being used, turn on any one of the burner knobs to release air from the gas lines.
Be sure the control knob is pushed in before turning to a setting.
A burner port (hole) may be clogged or the igniter may need cleaning. Refer to “Cleaning the Burner: Tips” in the “Key
Usage Tips” section.
Check that the burner base and caps are positioned correctly. Refer to “Placement of Burner Heads and Caps” in the “Key
Usage Tips” section.
Burner flames are
uneven, yellow
and/or noisy
Compare the flame to the illustrations below. If the flames look like A, call
for service. Normal flames look like B or C. If LP (propane) gas is being
used, the cooktop may have been converted improperly. Contact a service
technician or refer to the “Assistance or Service” section in the Use and
Care Guide.
A burner port (hole) may be clogged. Refer to “Cleaning the Burner: Tips”
in the “Key Usage Tips” section.
Check that the burner caps are positioned correctly. Refer to “Placement of Burner Heads and Caps” in the “Key Usage
Tips” section.
When a knob is
pushed, all
burners spark
Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed in and turned to the
position.
Burner is making a
popping noise
If the burner is wet or dirty, clean and/or let the burner dry.
Excessive heat
around the
cookware on
cooktop
Be sure the cookware is approximately the same size as the cooking area and surface burner.
Cookware should not extend more than ½" (13 mm) outside the cooking area.
Adjust the flame so that it does not wrap around the cookware.
Cooking results
are not what
expected
Check the following:
■ Be sure the proper cookware is being used. Refer to the “Cooking with Your Cooktop” section.
■ Check the heat level. Refer to “Excessive heat around the cookware on cooktop.”
■ Check the level of the cooktop. Refer to the Installation Instructions.
Flame too High or
too Low
Ensure the cooktop gas supply is correct (LP or Natural gas). These cooktops come from the factory set for Natural gas.
Refer to the Installation Instructions to verify that the pressure regulator is installed correctly and the line pressure and the
gas line pressure are correct.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
Yellow Flames
Call for Service
Yellow Tips on
Outer Cones
Normal for LP Gas
Soft Blue
Flames
Normal for
Natural Gas
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