Loading ...
Loading ...
Loading ...
34
EN
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Power button to turn the
appliance on. Do not press any other
buttons.
2
When instructed to do so by the call centre,
place the mouthpiece of your phone close
to the Smart Diagnosis™ icon.
Max.
10 mm
3
Press and hold Download Cycle until a
countdown displays on the appliance.
4
Keep the phone in place until the tone
transmission has finished.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get
an accurate recording of the data, you
may be asked to try again.
5
Once the countdown is over and the tones
have stopped, resume your conversation
with the call centre agent, who will then be
able to assist you using the information
transmitted for analysis.
NOTE
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can receive better service if you use
the home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
Smart Diagnosis™ Using a Smart
Phone
• For appliances with the or logo
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated unless
the appliance is connected to power. If the
appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
Loading ...
Loading ...
Loading ...