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17
English
Problem Possible cause Action
Using the soft brush does not remove
my makeup.
You did not remove makeup before using the
soft brush, or you are using facial cleanser
that does not remove makeup well.
If you are still wearing makeup, first
remove the makeup using the warm
makeup removal mode or remove eye
makeup with your hands.
Using a facial cleanser designed to
remove makeup is also more effective
when using the soft brush.
The quality or quantity of foam is poor.
There is too much or too little water.
Use the measuring cap to fill the
correct amount of water.
There is too much or too little facial cleanser. Adjust the amount of facial cleanser.
You are using a facial cleanser that does not
foam well when using the recommended
amount.
Check the type of facial cleanser
used. (See page 11.)
The warming makeup removal plate
does not warm.
The appliance was used outside of the
recommended usage temperature range.
Use the appliance at the
recommended usage temperature
(15 – 35 °C (59 - 95 °F)).
If you use the silicone brush after brush
cleansing, the rotation will be slow.
Too much foam has accumulated in the facial
cleanser compartment.
Rinse the facial cleanser compartment
with water. (See page 15.)
If the problems still cannot be solved, contact the store where you purchased the unit or a service center authorized by Panasonic for repair.
EH-XC10_AM.indb 17 2015/07/21 18:02:25
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