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25
Problem Solver
Dishwasher
PROBLEM
POSSIBLE CAUSE WHAT TO DO
Control
panel lights
go off when
you’re
setting
controls
Time too long between
touching of selected pads
•
Each pad must be touched within 30 seconds of the others.
To relight, touch any pad again or open the door and unlock
(top control).
Water
standing in
the bottom
of the tub
Air gap is clogged •
Clean the air gap. See the Care and cleaning section.
High drain loop or air gap not
installed
•
Refer to the Installation Instructions for proper drain line
installation.
Water
won’t
pump out
of the tub
Drain is clogged
• If you have an air gap, clean it. See the Care and cleaning section.
•
If the dishwasher drains into a disposer, run disposer clear.
•
Check to see if your kitchen sink is draining well. If not, you
may need a plumber.
Steam
This is normal • Warm, moist air comes through the vent during drying and when water
is being pumped out. This is necessary for drying.
Cycle
Sanitized
light
does not
illuminate at
end of cycle
The door was opened and the
cycle was interrupted during
final rinse
• Do not interrupt the cycle by opening the door during the wash cycle.
The incoming water temperature
was too low
•
Raise the water heater temperature to between 120°F and 150°F.
Noise
Normal operating sounds:
Detergent cup opening
Water entering dishwasher
The motor stops and starts at
various times during the cycle
Spray arms start and stop at
various times
Drain pump sounds during
pump out
Drain pump starts and stops
several times during each drain
Max Dry Fan
• These are all normal. No action is required.
Rattling dishes when the spray
arm rotates
•
Make sure dishes are properly loaded. See the Loading the
dishwasher section.
Rattling silverware against
door during wash
•
Tall utensils may be placed in the upper rack to avoid bumping
against inner door during wash cycle.
A white
film on
glassware,
dishware
and the
interior
This problem is likely caused
by a low quality phosphate-free
Dishwasher detergent
•
To remove the white film, run your dishes through a dishwasher cycle
with citric acid. Use a WD35X151 citric acid kit found online. Otherwise,
use
Finish
®
Dishwasher Cleaner found at your local grocery store.
Pour the citric acid in the detergent cup and close the cover. Place the
filmed but otherwise clean glassware and dishware in the dishwasher.
Leave silverware and other metal items out of the dishwasher. Turn
the dishwasher on and let it run through a complete cycle without
detergent. The glassware, dishware, and dishwasher should come
out film free. Alternatively, a vinegar rinse may be used. Pour 1 cup
of vinegar into dishwasher just after the detergent cup opens and let
the dishwasher complete its cycle. This may be repeated several times
a year as needed. The use of a rinse agent such as Finish
®
Jet-Dry
®
Rinse Aid may help minimize a repeat build up of film. Also, the use
of
a highly rated detergent such as
Finish
®
Quantum
®
Automatic
Dishwashing Detergent will help prevent film build-up.
Feel air
on your
legs when
standing in
front of the
dishwasher
during cycle
This is normal. • Do not interrupt the cycle. No action is required.
Questions?
Use this
problem
solver
49-4000215 Rev. 1
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