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IMPORTANT
WARRANTY
INFORMATION
DO NOT DISCARD
Model Number:
Product:
Serial Number:
Purchase Date:
/
/
This warranty is provided by Glen Dimplex Australia Pty Limited ABN 69
118 275 460 of 1340 Ferntree Gully Road, Scoresby, Victoria 3179 (Phone
number 1300 556 816), or in New Zealand by Glen Dimplex Australasia
Limited, New Zealand registration number 1506305, of 38 Harris Road,
East Tamaki, Auckland, New Zealand (Phone number 09 2748265) (we,
us our) in respect of the NOBO product which this warranty card has
been included in the packaging for or otherwise supplied with (the
NOBO product).
1. NOBO express warranty
This express warranty is personal to the rst person who acquires the
NOBO product from the relevant retailer AND registers the product
within 12 months from date of purchase at www.noboheating.com.
au (AUS) / www.nobo.co.nz (NZ). Claims under this warranty cannot be
made by anyone other than this person.
The benets conferred by this express warranty are in addition to the
Consumer Guarantees referred to in section 3 and any other statutory
rights you may have under the Australian Consumer Law, the New
Zealand Consumer Guarantees Act and/or other applicable laws.
(a) the NOBO product has been installed, used or operated otherwise
than in accordance with the product manual or other similar
documentation provided to you with the NOBO product;
(b) the NOBO product requires repairs due to damage resulting from
accident, misuse, incorrect installation, improper liquid spillage,
cleaning or maintenance, unauthorised modication, use on an
incorrect voltage, power surges and dips, voltage supply problems,
tampering or unauthorised repairs by any persons, use of defective or
incompatible accessories or exposure to abnormally corrosive
conditions;
(c) the repair relates to the replacement of consumable parts such as
fuses in plugs and bulbs or any other parts of the NOBO product which
require routine replacement;
(d) you are unable to provide us with reasonable proof of purchase for
the NOBO product;
(e) the breakdown occurs after the expiry of the express warranty period
set out in section 1; or
(f) the NOBO product was not purchased in Australia or New Zealand as
a brand new product.
(a) in the case of the NOBO product being used for personal, domestic
or household purposes and the NOBO product is purchased as a brand
new product from a retailer located in Australia or New Zealand, the
NOBO product will come with a lifetime warranty; and
(b) in the case of the NOBO product being used for purposes other
than personal, domestic or household purposes (including business
or commercial use), a period of 12 months from the date the NOBO
product is purchased as a brand new product from a retailer located in
Australia or New Zealand. NOBO products are designed and intended
for domestic use.
NOBO PRODUCT WARRANTY
Subject to the exclusions below, we warrant that the NOBO product
will be free from defects caused by faulty workmanship and materials
within:
2. Warranty exclusions
This express warranty does not apply where:
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
If you acquired the goods in New Zealand, similar provisions of the
Consumer Guarantees Act 1993 may apply, but may be excluded if you
acquired the goods for the purpose of a business.
(a) lodge the claim with us as soon as possible and no later than 14 days
after you rst become aware of the breakdown;
(b) provide us with the NOBO product serial number;
(c) provide us with reasonable proof of purchase for the NOBO product;
and
(d) if required by us, provide us (or any person nominated by us) with
access to the premises at which the NOBO product is located at times
nominated by us (so that we can inspect the NOBO product).
You may make a claim under this warranty by visiting our website at
(www.noboheating.com.au in Australia, www.nobo.co.nz in New
Zealand), contacting our customer care line (1300 556 816 in Australia,
09 2748265 in New Zealand) or visiting a Glen Dimplex service centre.
If you make a valid claim under this warranty and none of the exclusions
set out in section 2 apply, we will, at our election, either repair the NOBO
product or replace the NOBO product with a product of identical
specication (or where the product is superseded or no longer in stock,
with a product of as close a specication as possible).
Goods presented for repair may be replaced by refurbished goods of
the same type rather than being repaired. Refurbished parts may be
used to repair the goods.
NOBO products are designed and supplied for normal domestic use.
We will not be liable to you under this warranty for business loss or
damage of any kind whatsoever
To make a valid claim under this warranty, you must:
3. Consumer Guarantees
4. How to make a claim
5. Warranty claims
6. Costs of warranty claim
Where you make a claim under this warranty, a Glen Dimplex
authorised repairer may need to attend your premises to inspect the
NOBO product. If the NOBO product is located in Australia, we may
charge you a service call fee if a repairer will be required to travel more
than 30 kilometers from the place of purchase. For further information,
please contact Glen Dimplex on 1300 556 816 in Australia or 09 274 8265
in New Zealand. Alternatively, visit our website at www.noboheating.
com.au in Australia or www.nobo.co.nz in New Zealand.
For Dimplex Service Enquiries or further warranty
information, please call Dimplex Australia
Phone: 1300 556 816 or visit www.noboheating.com.au,
Dimplex New Zealand Phone: 09 2748265 or
visit www.nobo.co.nz
Please retain this section of the form with your
Dimplex user guide.