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SB6141 DOCSIS 3.0 Cable Modem • User Guide 13
582613-001-a
6
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
You may have to reset the SB6141 modem configuration to its original factory settings if the cable
modem is not functioning properly.
Your service provider may ask for the status of the icon lights as described in Front Panel Icons and
Error Conditions.
Solutions
Table 1 – Troubleshooting Solutions
MODEM PROBLEM POSSIBLE SOLUTION
Power Icon is OFF
• Check the cable connections to the modem and electrical outlet.
• Check that the electrical outlet is working.
Is the outlet controlled by a light switch?
Cannot Send or Receive
Data
• On the front panel, note the status of the icons and refer to Front
Panel Icons and Error Conditions to identify the error.
• If you have cable television, check your television to ensure your
cable service is operating properly.
• Check the coaxial cable connection at the SB6141 and cable wall
outlet. Hand tighten, if necessary.
• Check the IP address. Follow the steps for verifying the IP address for
your operating system in Verifying Your IP Address in Windows 7 or
Vista or Verifying Your IP Address in Windows XP. Call your service
provider if you need an IP address.
• Check that the Ethernet cable is properly connected to the SB6141
and the PC.
• If a device is connected via the Ethernet port, check that the ONLINE
icon is ON to verify connectivity.
• Call your service provider for further assistance.
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