Before you start:
For Anker 5W Wireless Chargers
This document will help you identify problems and get the most out of your experience
with our wireless chargers.
It is important to note that although wireless chargers are a transformatively convenient
way to charge, they are not yet capable of the charging speeds provided by traditional
wired chargers.
If you're experiencing interrupted or slow charging, check the following:
Phone cases should be no thicker than 5 mm for
effective charging.
The back of your phone should not have any metal,
pop sockets, or credit cards
.
Put the phone in the center of the charging surface (this
lets the charging coil in your phone line up with the
one inside the wireless charger)
.
The wireless charging coil on Sony phones is located
slightly below center.
Attachments (Must-Read!)
Choose the correct adapter for your wireless charger:
5V/2A or above adapter for Standard Charge
Mode.
Not compatible with 5V/1A adapters.
This wireless charger provides a standard 5W charge (Standard Charge Mode)
to all wirelessly-charged devices.
Use with wall chargers, desktop chargers, car chargers, and power strips with
an output of 5V/2A or above. Not compatible with the iPhone stock charger
(5V/1A).
Phone Brands & Power Input
Apple
iPhone X
iPhone 8 / 8 Plus iPhone XR
iPhone XS iPhone XS Max
For Anker 5W Wireless Chargers
Samsung
Galaxy S10/S10+/S10e
Galaxy Note 9 Galaxy S6 edgeGalaxy S7 / S7 edge / S7 Active
Galaxy S8+ / S8+Galaxy S9/S9+
Phone Brands & Power Input
For Anker 5W Wireless Chargers
This wireless charger provides a standard 5W charge (Standard Charge Mode)
to all wirelessly-charged devices.
Use with wall chargers, desktop chargers, car chargers, and power strips with
an output of 5V/2A or above. Not compatible with the iPhone stock charger
(5V/1A).
Google
Pixel 3
Nexus 5 Nexus 6 Nexus 7 (2013)
Pixel 3XL Nexus 4
Phone Brands & Power Input
For Anker 5W Wireless Chargers
This wireless charger provides a standard 5W charge (Standard Charge Mode)
to all wirelessly-charged devices.
Use with wall chargers, desktop chargers, car chargers, and power strips with
an output of 5V/2A or above. Not compatible with the iPhone stock charger
(5V/1A).
For Pixel 3 / Pixel 3XL (The phone's screen will display the message: Charging
slowly.)
LG
LG V30+ / V30
LG G7+ LG G6 (US version only) LG G4
LG V35 LG G7 ThinQ
Phone Brands & Power Input
For Anker 5W Wireless Chargers
This wireless charger provides a standard 5W charge (Standard Charge Mode)
to all wirelessly-charged devices.
Use with wall chargers, desktop chargers, car chargers, and power strips with
an output of 5V/2A or above. Not compatible with the iPhone stock charger
(5V/1A).
Sony
Sony Xperia XZ3 Sony Xperia XZ2 Premium Sony Xperia XZ3
Phone Brands & Power Input
For Anker 5W Wireless Chargers
This wireless charger provides a standard 5W charge (Standard Charge Mode)
to all wirelessly-charged devices.
Use with wall chargers, desktop chargers, car chargers, and power strips with
an output of 5V/2A or above. Not compatible with the iPhone stock charger
(5V/1A).
Other Brands
Huawei Mate series
Nokia Lumia 1520
Nokia Lumia 920
Nokia Lumia 1020
Nokia Lumia 929
Nokia Lumia 930
Nokia Lumia 928
Nokia 8 Sirocco BlackBerry Priv
Phone Brands & Power Input
For Anker 5W Wireless Chargers
This wireless charger provides a standard 5W charge (Standard Charge Mode)
to all wirelessly-charged devices.
Use with wall chargers, desktop chargers, car chargers, and power strips with
an output of 5V/2A or above. Not compatible with the iPhone stock charger
(5V/1A).
Further Steps
If you’re using the recommended wireless charger with an appropriate wall
charger and have removed any potential charging obstructions, but are still
experiencing issues, try:
If your problem has not been solved by following the above steps, please reach out
to us via Amazon’s message center. To expedite your case, please have the following
information at hand: your phone’s model, the type of wall charger you are using, and
the type of phone case you are using (with a link if possible). Optionally, you may
include a video to illustrate the problem you are having.”
1
2
Replacing the cable connecting your wall charger to the wireless charger.
Rebooting your phone.
For Anker 5W Wireless Chargers
