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WATER Possible Causes What To Do
Too many suds
Type of detergent • Switch to a lower sudsing detergent brand and follow
instructions on package.
Very soft water • Try less detergent.
Too much detergent • Measure your detergent carefully. Use less soap if you
have soft water, a smaller load, or a lightly soiled load.
Water leaks
Fill hoses or drain hose is • Make sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Make sure end of drain
hose is correctly inserted in and secured to drain facility.
Household drain may • Check household plumbing. You may need to call
be clogged a plumber.
Constant water pressure • Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source
• Check condition of the fill hoses; they should be
replaced every 5 years.
Using too much detergent • Use less detergent. Use less soap if you have soft water,
in washer a smaller load, or a lightly soiled load.
Water temperature
Control is not set properly • Check water temperature control and adjust.
is incorrect
Water supply is turned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are •
Turn off the water source and remove the water
stopped up
connection hoses from the upper back of the washer.
Use a brush or toothpick to clean the screens in the
machine. Reconnect the hoses and turn the water back on.
House water heater is • Make sure house water heater is delivering water
not set properly at 120°F–140°F(48°C–60°C).
Water pumped out before
Lid lifted or cycle was put in • Reset cycle.
cycle is complete
pause for over 24 hours
Water won’t drain
Drain hose is kinked or • Straighten drain hose and make sure washer is not
improperly connected sitting on it.
• Top of drain outlet should be less than 8 ft (2.5 m)
above floor.
Washer pauses in cycle
The
HANDWASH
or
CASUALS
• This is normal. The washer alternates between agitate
cycle was chosen and soak during the
HANDWASH
and
CASUALS
cycles to
get your clothes cleaner with less wear.
PERFECTEMP/AUTOTEMP Possible Causes What To Do
PerfecTemp or AutoTemp
The washer is in a cold rinse cycle • This normal. The
PerfecTemp
and
AutoTemp
features
wash temperature
are designed not to activate during a cold rinse cycle
is incorrect
to improve the energy efficiency of your washer.
(Review PerfecTemp
All the water in your household • Wait until the water in the water heater is heated to the
and AutoTemp in the
water heater has been used correct temperature.
“About washer
features” section)
12
Before you call for service…
Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or
visit GEAppliances.com. You may not need to call for service.
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