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Brown streaks or specks on cooktop.
• Spillovers are burnt onto ceramic surface. Use a razor blade scraper to
remove soil. See “Cooktop Cleaning” and “Cooktop Maintenance” in the
Care & Cleaning section.
Metal marks on the cooktop.
• Sliding or scraping of metal utensils on cooktop surface. Always lift cooking
utensils from cooktop surface. Use a cooktop cleaning cream to remove the
marks. See “Cooktop Cleaning” and “Cooktop Maintenance” in the Care &
Cleaning section.
Scratches or abrasions on cooktop
surface.
• Coarse particles such as salt or sand between cooktop and utensils
can cause scratches. Be sure cooktop surface and bottoms of utensils
are clean before usage. Small scratches do not affect cooking and will
become less visible with time.
• Cleaning materials not recommended for ceramic-glass cooktop have been
used. See “Cooktop Cleaning” and “Cooktop Maintenance” in the Care and
Cleaning section of this Use & Care Guide.
• Cookware with rough bottom has been used. Use smooth, at-bottomed
cookware.
Areas of discoloration with metallic sheen
on cooktop surface.
• Mineral deposits from water and food. Remove using a ccooktop cleaning
cream. Always use cookware with clean, dry bottoms.
Solutions to common problems • BEFORE YOU CALL
Problem Solution
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