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Troubleshoot your phone
Data usage
You can track the amount of data your phone uploads and downloads.
Find it: Swipe up
> Settings > Network & internet > Data usage
Data Usage screen. View current billing cycle, data usage and a breakdown of which apps use the most data.
Some apps transfer data in the background when you’re not viewing them—to help
reduce this type of data usage, tap Data saver to turn it on.
Note: Usage information is provided to help you manage your phone. This may not
match the amounts charged by your service provider, as they’re not measured in the
same way.
1.14
GB used
J
an 30 - Mar 1
1
.14 GB
2
.15 GB
Data saver
O
f
f
Mobile
Mobile data
App data usage
7.
3
7
k
B
used
bet
w
ee
n
Ja
n
30
- M
a
r
1
Data warning & limit
Wi-Fi
2
.15 GB Data warn
i
ng
Data usage
2
0 days left
Tap to turn on Data
saver to reduce data
usage.
Set a warning and limit
for how much data you
use.
See the total amount of
data used for this period.
Troubleshoot your phone
Restart or remove an app
If an app locks up your phone as soon as you turn it on, restart in Safe Mode: Press and
hold the Power button. When you see the Power o option, press and hold it. Your
phone restarts with Safe mode in the lower left. Then, try removing the app.
To exit safe mode, restart your phone.
Restart your phone
In the unlikely event that your phone stops responding to touches and button presses,
try a reboot—press and hold the Power button until the screen goes dark and your
phone restarts.
Check for software update
To manually check for updates, swipe up > Settings > System > Advanced >
System updates.
Your phone downloads updates over your Wi-Fi connection (if available) or mobile
network. We recommend that you download updates over a Wi-Fi connection. These
updates can be quite large and may not be available in all countries.
Note: When updating your phone, make sure you have enough battery power to
complete the update.
If the mobile network updates are not available in your country, update using a
computer. On your computer, go to www.motorola.com/update.
Reset
To reset your phone to factory settings and erase all the data on your phone, swipe
up
> Settings > System > Advanced > Reset options > Erase all data (factory
reset).
Warning: All downloaded apps and user data on your phone will be deleted. Data on
the cloud will not be deleted.
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