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Troubleshooting Tips (cont)
38
Problem Possible Causes What to Do
No water or ice cube production
(on some models)
Supply line or shutoff valve is clogged Call a plumber
Water filter is clogged Replace filter cartridge or remove filter and
install bypass plug*.
Filter cartridge not properly installed Remove and reinstall filter cartridge,
being certain that it locks in place.
Ice maker is turned off Check that the ice maker is turned on. See
About the Automatic Ice Maker.
Water is leaking from dispenser (on
some models)
Air may be present in the water line
system, causing water to drip after
being dispensed
Dispense water for at least 5 minutes to
remove air from system.
Freezer cooling, fresh food not cooling Normal, when refrigerator first
plugged in or after extended power
outage
Wait 24 hours for temperature in both
compartments to reach selected
temperatures.
Ice dispenser opens after closing
freezer drawer (on some models)
Normal The ice dispenser door may open after
closing freezer door to allow access.
*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.
In Canada call 800.561.3344.
Before you call for service…
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