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15
If you experience Possible Causes Solution
Not cleaning or
removing stains (cont.)
Adding detergent on top of load. Add detergent, oxi products, and color-safe bleach to the bottom of
the basket before adding the load items.
Not using HE detergent or using too much
HE detergent.
The suds from regular detergent can keep washer from operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions based
on load size and soil level.
Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash temp to
improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to
match your load with the best cycle.
Not using dispensers.
Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly onto load.
Not washing like colors together. Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Incorrect dispenser
operation
Clogged dispenser. Load dispensers before starting a cycle.
Use only liquid chlorine bleach in the bleach dispenser. Use only fabric
softener in the fabric softener dispenser.
Fabric Softener knob not set to “Yes”. Set Fabric Softener knob to “Yes” when using fabric softener dispenser.
Fabric damage Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners before washing
to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if load is tightly
packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use the cycle designed for the fabrics being washed.
Use Bulky/Bedding or Jeans/Towels cycle for higher water ll, or set
Water Level knob to Deep Fill setting. See “What’s New Under the Lid”
and “Cycle Guide” to match your load with the best cycle.
NOTE: Deep Fill is not available in the Normal cycle mode. Selecting the
Normal cycle with the Deep Fill setting will result in auto sensing of the
water level.
Add only one or two additional garments after washer has started.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.
Undiluted bleach will damage fabrics. Do not use more than recommended
by manufacturer.
Do not place load items on top of bleach dispenser when loading and
unloading washer.
Garment care instructions may not have
been followed.
Always read and follow garment manufacturer’s care label instructions.
See the “Cycle Guide” to match your load with the best cycle.
Odors Monthly maintenance not done as
recommended.
See “Washer Care” in Washer Maintenance.
Unload washer as soon as cycle is complete.
Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s directions.
See the “Washer Care” section.
Lid locked light is ashing The lid is not closed. Close the lid. The washer will not start or ll with the lid open.
A cycle was stopped or paused using the
START/PAUSE/Unlock Lid button.
The washer may still be spinning. The lid will not unlock until the basket
has stopped spinning. This may take several minutes if washing large
loads or heavy fabrics.
Single-dose laundry packet
not dissolving
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding clothes.
Do not add packet to dispenser. Follow the manufacturer’s instructions to
avoid damage to your garments.
Washer pumps out water
before nishing cycle
Lid is left open for more than
10 minutes.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
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